IC Madrid Master Thread (Archive Thread)
Oct 1, 2009, 7:00 pm
#61
Join Date: Oct 2006
Location: Long Beach, CA
Programs: AA PLTPRO, HH Diamond, IHG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,559
I stayed here earlier in Sept. Was upgraded to a decent room as a Platinum Ambassador. Courtyard facing but it was fine and the room was spacious.
Disappointingly, I did not receive my ambassador amenity upon checkin. Inquired at the front desk the next morning and was told it would be sent up. It was never sent up.
Have since alerted ICHG customer service who sent it over to the hotel who has yet to respond.
Otherwise, i liked the hotel and location even if it was a bit quiet of a location on the weekend. good access to the subway system.
Disappointingly, I did not receive my ambassador amenity upon checkin. Inquired at the front desk the next morning and was told it would be sent up. It was never sent up.
Have since alerted ICHG customer service who sent it over to the hotel who has yet to respond.
Otherwise, i liked the hotel and location even if it was a bit quiet of a location on the weekend. good access to the subway system.
Dec 14, 2009, 9:23 am
#63
Join Date: Jan 2008
Location: YYZ/HKG
Programs: AA/EP, PC/RA
Posts: 1,119
Just there last week, and i didn't see any sign of a renovation, that said i know i've been in the process of updating some older rooms, but defiantly nothing major. I didn't hear any construction noises at night if that's what you're worried about.
Dec 14, 2009, 10:17 am
#64
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,963
Dec 14, 2009, 1:39 pm
#65
Join Date: Jan 2008
Posts: 3,578
Last time I received a bottle of olive oil...2 in fact after I pointed out it was "expired" per the date.
May 21, 2010, 10:47 am
#66
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Just checked in for a 399€ + tax room. Simple room,with clubaccess. No amb kit, so I called. Got 1 bottle of water, 3 fruits and a chocolate set.
Nobody had heard of the complimentary dinner offerd upto 3 july for AMBs.
Not impressed (hotel is full due to Championsleague final/soccer)
Nobody had heard of the complimentary dinner offerd upto 3 july for AMBs.
Not impressed (hotel is full due to Championsleague final/soccer)
May 22, 2010, 3:39 am
#67
Join Date: Oct 2007
Location: Shanghai and Bavaria
Programs: Spire RA, 1865 Voyager, Bonvoy Titanium, FB LP, LH SEN.
Posts: 3,104
Just checked in for a 399€ + tax room. Simple room,with clubaccess. No amb kit, so I called. Got 1 bottle of water, 3 fruits and a chocolate set.
Nobody had heard of the complimentary dinner offerd upto 3 july for AMBs.
Not impressed (hotel is full due to Championsleague final/soccer)
Nobody had heard of the complimentary dinner offerd upto 3 july for AMBs.
Not impressed (hotel is full due to Championsleague final/soccer)
What room did you book? For a "simple" amb a club rooms seems quite good, no?
May 22, 2010, 2:07 pm
#68
FlyerTalk Evangelist
Join Date: Sep 2005
Location: Capetown
Programs: Marriott Lifetime Plat, IHG and Hilton Diamond, LH SEN, BA Gold
Posts: 10,170
Jun 1, 2010, 10:31 am
#69
Join Date: Feb 2009
Location: UK
Posts: 774
Any RAs stayed here recently (or AMBs on non-champions league final night?)
I've got a couple of nights booked for early July, trying to work out whether I'm in danger of making the same mistake I made at the IC London - ie booking the more expensive room when a lesser room would have yielded the same room after upgrade.
I booked a Club room on best flex, which has since been upgraded to a Club King. The difference appears to be negligible and there seems to be a pattern of some RAs being given Club rooms even on bookings for ordinary rooms. I'm happy to pay for what I want and accept any upgrade as a plus, which is the only way of being happy IMO, but if I'm likely to get just the upgrade my reservation is showing and no more, I really may as well have booked the lowest rate!
Anyone with any recent experience?
I've got a couple of nights booked for early July, trying to work out whether I'm in danger of making the same mistake I made at the IC London - ie booking the more expensive room when a lesser room would have yielded the same room after upgrade.
I booked a Club room on best flex, which has since been upgraded to a Club King. The difference appears to be negligible and there seems to be a pattern of some RAs being given Club rooms even on bookings for ordinary rooms. I'm happy to pay for what I want and accept any upgrade as a plus, which is the only way of being happy IMO, but if I'm likely to get just the upgrade my reservation is showing and no more, I really may as well have booked the lowest rate!
Anyone with any recent experience?
Jun 7, 2010, 9:27 am
#70
Join Date: Feb 2009
Location: UK
Posts: 774
Any RAs stayed here recently (or AMBs on non-champions league final night?)
I've got a couple of nights booked for early July, trying to work out whether I'm in danger of making the same mistake I made at the IC London - ie booking the more expensive room when a lesser room would have yielded the same room after upgrade.
I booked a Club room on best flex, which has since been upgraded to a Club King. The difference appears to be negligible and there seems to be a pattern of some RAs being given Club rooms even on bookings for ordinary rooms. I'm happy to pay for what I want and accept any upgrade as a plus, which is the only way of being happy IMO, but if I'm likely to get just the upgrade my reservation is showing and no more, I really may as well have booked the lowest rate!
Anyone with any recent experience?
I've got a couple of nights booked for early July, trying to work out whether I'm in danger of making the same mistake I made at the IC London - ie booking the more expensive room when a lesser room would have yielded the same room after upgrade.
I booked a Club room on best flex, which has since been upgraded to a Club King. The difference appears to be negligible and there seems to be a pattern of some RAs being given Club rooms even on bookings for ordinary rooms. I'm happy to pay for what I want and accept any upgrade as a plus, which is the only way of being happy IMO, but if I'm likely to get just the upgrade my reservation is showing and no more, I really may as well have booked the lowest rate!
Anyone with any recent experience?
More generally then, what do we think of Breakfast here?
Jun 7, 2010, 1:18 pm
#71
Join Date: Jan 2008
Posts: 3,578
Last year I booked a standard room on the FF rate and got a club room with access. I enjoy breakfast there. Good fresh OJ, and a fair amount of hot and cold items. It does not blow my socks off but it is pretty decent.
Jun 7, 2010, 2:58 pm
#72
Join Date: Oct 2009
Location: UK
Programs: Intercontinental RA, PC Plat, AX EX Plat, Priority Pass Elite
Posts: 91
Intercontinental Madrid.....
I have booked a standard room here later in the month. I have been upgraded to a Club Room with Lounge access as RA. This shows on my reservation page.
They told me as RA if I book standard = Club Room. Book a Club Room = Junior Suite.
They told me as RA if I book standard = Club Room. Book a Club Room = Junior Suite.
Jun 7, 2010, 4:50 pm
#73
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
I scanned it and mailed it to the hotel. The GM himself called me, and had some lousy excuse that it was busy due to the CL final.
Anyway he has promised me proper royal treatment, dinner and upgrade on next stay. And with your help Im even RA by then^
Im not sure what room I booked, but paid 400€ + tax a night. As they had been sold out since last year, thats what was on offer.
Jun 8, 2010, 6:06 am
#74
Join Date: Feb 2009
Location: UK
Posts: 774
Unless the Jnr suites are good, in which case I'll stay where I am... Oh, decisions...
Jun 8, 2010, 9:23 am
#75
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Anyone know whether the junior suite is any good? I'm currently holding a Club room which has been upgraded online to a King Club - but I'd get better value booking a classic double if that means u/g to a standard Club room.
Unless the Jnr suites are good, in which case I'll stay where I am... Oh, decisions...
Unless the Jnr suites are good, in which case I'll stay where I am... Oh, decisions...
I have always found the guest relations team at Madrid very helpful - if you are not 100% happy with the room, just let them know.