Please post your Rewards Club Experiences 2017
Feb 14, 2017, 11:51 am
#31
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,963
Indigo Barcelona - Plaza Catalunya
What is your IHG Rewards Club status?
Spire Royal Ambassador
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, as always
Which room did you book and which upgrade did you receive?
Booked cheapest advance rate, and was upgrade to King Executive Room with balcony facing the avenue.
Very quiet despite facing the busy avenue
How are the rooms?
Around 28sqm
Smart, quite elegant contemporary design (a kind of mix between Missoni and Karim Rashid's influences).
Bedroom with desk, flat screen television
Wood floor.
Nespresso machine and kettle.
Very comfortable bed.
iPhone dock
Bathroom with Jacuzzi bathtub. Bathrobe and slippers.
Rituals cosmetics
How is the exec. lounge?
N/A
What was good and what was bad?
Good:
- Very friendly and helpful staff
- Excellent location, 10 minutes walk from Plaça de Catalunya (bus stop to airport), Passeig de Gràcia.
- Pleasant design
- Good breakfast
- Pleasant outdoor pool (not heated)
Bad:
- Nothing
Value for $ or IHG Rewards Club Points? Would you return?
Definitely, for location, trendy design and restaurant(and lovely courtyard with a tiny outdoor pool, deckchairs).
Pictures of the city
Pictures of the hotel
Spire Royal Ambassador
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, as always
Which room did you book and which upgrade did you receive?
Booked cheapest advance rate, and was upgrade to King Executive Room with balcony facing the avenue.
Very quiet despite facing the busy avenue
How are the rooms?
Around 28sqm
Smart, quite elegant contemporary design (a kind of mix between Missoni and Karim Rashid's influences).
Bedroom with desk, flat screen television
Wood floor.
Nespresso machine and kettle.
Very comfortable bed.
iPhone dock
Bathroom with Jacuzzi bathtub. Bathrobe and slippers.
Rituals cosmetics
How is the exec. lounge?
N/A
What was good and what was bad?
Good:
- Very friendly and helpful staff
- Excellent location, 10 minutes walk from Plaça de Catalunya (bus stop to airport), Passeig de Gràcia.
- Pleasant design
- Good breakfast
- Pleasant outdoor pool (not heated)
Bad:
- Nothing
Value for $ or IHG Rewards Club Points? Would you return?
Definitely, for location, trendy design and restaurant(and lovely courtyard with a tiny outdoor pool, deckchairs).
Pictures of the city
Pictures of the hotel
Feb 15, 2017, 9:20 am
#32
Join Date: Jan 2016
Posts: 905
Crowne Plaza Milan City Centre
One night stay here to complete a task in accelerate (Cash/points). It is well-located, metro stop Sondrio ( 1 stop from Centrale on M3 line or about 600 metre walk). A lift immediately outside the lobby provides access to the station.
Upgrade from base room to top floor deluxe ( Platinum Ambassador). Decent room, with narrow terrace, double glazed but still some minor traffic noise.Good bed, decent bathroom. Nice staff.
Didn't eat or drink but was quite happy with the stay and will return at reasonable rates.
Upgrade from base room to top floor deluxe ( Platinum Ambassador). Decent room, with narrow terrace, double glazed but still some minor traffic noise.Good bed, decent bathroom. Nice staff.
Didn't eat or drink but was quite happy with the stay and will return at reasonable rates.
Feb 16, 2017, 1:16 am
#33
Moderator: InterContinental Hotels and Germany
Original Poster
Join Date: Oct 2002
Posts: 6,552
One night stay here to complete a task in accelerate (Cash/points). It is well-located, metro stop Sondrio ( 1 stop from Centrale on M3 line or about 600 metre walk). A lift immediately outside the lobby provides access to the station.
Upgrade from base room to top floor deluxe ( Platinum Ambassador). Decent room, with narrow terrace, double glazed but still some minor traffic noise.Good bed, decent bathroom. Nice staff.
Didn't eat or drink but was quite happy with the stay and will return at reasonable rates.
Upgrade from base room to top floor deluxe ( Platinum Ambassador). Decent room, with narrow terrace, double glazed but still some minor traffic noise.Good bed, decent bathroom. Nice staff.
Didn't eat or drink but was quite happy with the stay and will return at reasonable rates.
FLYGVA
moderator IHG Forum
Feb 17, 2017, 5:39 am
#34
Join Date: Feb 2017
Programs: BAEC IHG
Posts: 63
Glasgow Crowne Plaza
Glasgow Crowne Plaza
What is your Priority Club status?
Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Reasonably happy hotel as you expect. Bog standard Crowne Plaza
Which room did you book and which upgrade did you receive?
Standard king room no upgrade recieved
How are the rooms?
Room was a good size comfortable bed good view of the river
How is the exec. lounge?
No access to the lounge
What was good and what was bad?
Nice hotel good train links
No upgrade
No lounge access
Value for $ or Priority Club Points? Would you return?
Hard to say booked by my employers travel agent and I don't get access to the amount they paid. Would most likely return as it beats holiday Inn at least
What is your Priority Club status?
Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Reasonably happy hotel as you expect. Bog standard Crowne Plaza
Which room did you book and which upgrade did you receive?
Standard king room no upgrade recieved
How are the rooms?
Room was a good size comfortable bed good view of the river
How is the exec. lounge?
No access to the lounge
What was good and what was bad?
Nice hotel good train links
No upgrade
No lounge access
Value for $ or Priority Club Points? Would you return?
Hard to say booked by my employers travel agent and I don't get access to the amount they paid. Would most likely return as it beats holiday Inn at least
Feb 23, 2017, 8:18 pm
#35
Join Date: Aug 2010
Location: Tokyo, Japan
Programs: IHG Royal Ambassador
Posts: 824
ANA Crowne Plaza Fukuoka
ANA Crowne Plaza Fukuoka
What is your IHG Rewards Club status?
Spire Royal Ambassador
Were you happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Booked cheapest, received Club Deluxe King Bed with Living Room.
How are the rooms?
Specious enough room plus small living room w/kitchenette. Actually Suite style room but hotel don't regards this room as suite.
How is the Club Lounge?
Yes, granted. Located on mezzanine floor. Good food and beverage selections. Not huge, but not cramp.
How was the mini-bar?
Not plenty, selection is OK.
What was your welcome gift?
None
Did you receive fruit in the room?
None
What was good and what was bad?
Good
++++++++++ IHG Cutting-edge in-house Internet Access System "IHG CONNECT"
(Plz refer to attached image. Now this system is under testing at selected properties)
+++++ Club access as Spire member benefit.
+++ Club Lounge food and beverage offering
+++ Location
+++ Room is new and clean
Bad
None
Value for $ or Rewards Club Points? Would you return?
Yes
What is your IHG Rewards Club status?
Spire Royal Ambassador
Were you happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Booked cheapest, received Club Deluxe King Bed with Living Room.
How are the rooms?
Specious enough room plus small living room w/kitchenette. Actually Suite style room but hotel don't regards this room as suite.
How is the Club Lounge?
Yes, granted. Located on mezzanine floor. Good food and beverage selections. Not huge, but not cramp.
How was the mini-bar?
Not plenty, selection is OK.
What was your welcome gift?
None
Did you receive fruit in the room?
None
What was good and what was bad?
Good
++++++++++ IHG Cutting-edge in-house Internet Access System "IHG CONNECT"
(Plz refer to attached image. Now this system is under testing at selected properties)
+++++ Club access as Spire member benefit.
+++ Club Lounge food and beverage offering
+++ Location
+++ Room is new and clean
Bad
None
Value for $ or Rewards Club Points? Would you return?
Yes
Feb 25, 2017, 9:21 am
#36
Join Date: Sep 2013
Location: BOS
Programs: United PremPlat; M LT Gold, HH Diamond, IHG Spire A
Posts: 144
Spire VS Spire Elite?!
Thanks,
-i
Feb 25, 2017, 9:32 am
#37
Join Date: Oct 2007
Location: Shanghai and Bavaria
Programs: Spire RA, 1865 Voyager, Bonvoy Titanium, FB LP, LH SEN.
Posts: 3,104
HI Stuttgart
HI Stuttgart
What is your IHG Rewards Club status?
Spire Royal Ambassador
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, as always
Which room did you book and which upgrade did you receive?
Booked cheapest corp rate, upgraded to executive room once, second time not upgraded but offered more free drink vouchers.
How are the rooms?
Newly refurbished
Stylish, yet industrial design
Bathroom not renovated, tub only
Comfortable bed
Large desk area
What was good and what was bad?
Good:
- Very friendly and helpful staff
- Very good restaurant and bar, with fantastic staff
- Location and transportation options
- Nice rooms
- Consistent Spire recognition
Bad:
- Nothing
Value for € or IHG Rewards Club Points? Would you return?
Anytime
What is your IHG Rewards Club status?
Spire Royal Ambassador
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, as always
Which room did you book and which upgrade did you receive?
Booked cheapest corp rate, upgraded to executive room once, second time not upgraded but offered more free drink vouchers.
How are the rooms?
Newly refurbished
Stylish, yet industrial design
Bathroom not renovated, tub only
Comfortable bed
Large desk area
What was good and what was bad?
Good:
- Very friendly and helpful staff
- Very good restaurant and bar, with fantastic staff
- Location and transportation options
- Nice rooms
- Consistent Spire recognition
Bad:
- Nothing
Value for € or IHG Rewards Club Points? Would you return?
Anytime
Feb 26, 2017, 9:40 am
#38
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
Crowne Plaza Salzburg, Austria
Crowne Plaza Salzburg, Austria
What is your IHG Rewards Club status?
Spire
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes and no
Which room did you book and which upgrade did you receive?
Booked on points, received a "junior suite courtyard view" on 3rd floor with lousy courtyard view...smallest JS I ever had, it was just a standard room!
How are the rooms?
Newly refurbished, renovated on this side of 3rd floor, they were renovating hte 4th floor now with some noise (not too much)
Nice bathroom with walk-in rainfall shower
Minibar
Normal stuff what you would expect (i.e. no good plugs near bed, nor well-designed light switches)
What was good and what was bad?
Good:
- Location
- Excellent rooftop restaurant and bar, service so-so however, views great!
- Nice room, on renovated side.
Bad:
- Not smiling staff. Made a bare minimum, not connecting with guest.
- Fake upgrade. Junior Suite, really?? fakest thing I have had so far.
- Nothing offered for Spire, bare minimum (with the "upgrade"), which made us feel "just to get these Spire customers off"
- Ill-designed sauna/fitness center -> there were nobody since???
Value for € or IHG Rewards Club Points? Would you return?
For 30k it is good value for points if you get the renovated room. Otherwise not. Don't expect too much elite pampering here it seems.
What is your IHG Rewards Club status?
Spire
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes and no
Which room did you book and which upgrade did you receive?
Booked on points, received a "junior suite courtyard view" on 3rd floor with lousy courtyard view...smallest JS I ever had, it was just a standard room!
How are the rooms?
Newly refurbished, renovated on this side of 3rd floor, they were renovating hte 4th floor now with some noise (not too much)
Nice bathroom with walk-in rainfall shower
Minibar
Normal stuff what you would expect (i.e. no good plugs near bed, nor well-designed light switches)
What was good and what was bad?
Good:
- Location
- Excellent rooftop restaurant and bar, service so-so however, views great!
- Nice room, on renovated side.
Bad:
- Not smiling staff. Made a bare minimum, not connecting with guest.
- Fake upgrade. Junior Suite, really?? fakest thing I have had so far.
- Nothing offered for Spire, bare minimum (with the "upgrade"), which made us feel "just to get these Spire customers off"
- Ill-designed sauna/fitness center -> there were nobody since???
Value for € or IHG Rewards Club Points? Would you return?
For 30k it is good value for points if you get the renovated room. Otherwise not. Don't expect too much elite pampering here it seems.
Feb 26, 2017, 10:28 pm
#39
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Crowne Plaza Deira, Dubai
What is your IHG Rewards Club status?
Spire
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
no
Which room did you book and which upgrade did you receive?
Bookedon points, received a "clubroom" upgrade by email and this showed online. This upgrade has been the standard since time began ...
Sadly, at check-in, they demanded payment for club access.
How are the rooms?
Nice enough, well sound-proofed (just as well, it's under the DXB flight path)
Bathroom with walk-in shower
Minibar
plugs by bed
What was good and what was bad?
Good:
- Nice room.
Bad:
- location: grim area, far from anywhere you might want to be.
- very badly handled upgrade. Clubroom with no club facilities: a bit of a nonsense
Value for € or IHG Rewards Club Points? Would you return?
Very expensive on a value proposition. Only reason for staying would be the club upgrade, but this is no longer offered. Manager cites realignment of benefits (note: he also manages the CP Festival City, a hotel upset by CP Deira's previous generosity)
For 25k it is good value for points if you don't mind the seedy area. Otherwise forget it: better value elsewhere.
What is your IHG Rewards Club status?
Spire
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
no
Which room did you book and which upgrade did you receive?
Bookedon points, received a "clubroom" upgrade by email and this showed online. This upgrade has been the standard since time began ...
Sadly, at check-in, they demanded payment for club access.
How are the rooms?
Nice enough, well sound-proofed (just as well, it's under the DXB flight path)
Bathroom with walk-in shower
Minibar
plugs by bed
What was good and what was bad?
Good:
- Nice room.
Bad:
- location: grim area, far from anywhere you might want to be.
- very badly handled upgrade. Clubroom with no club facilities: a bit of a nonsense
Value for € or IHG Rewards Club Points? Would you return?
Very expensive on a value proposition. Only reason for staying would be the club upgrade, but this is no longer offered. Manager cites realignment of benefits (note: he also manages the CP Festival City, a hotel upset by CP Deira's previous generosity)
For 25k it is good value for points if you don't mind the seedy area. Otherwise forget it: better value elsewhere.
Feb 26, 2017, 11:26 pm
#40
Join Date: Aug 2010
Location: Tokyo, Japan
Programs: IHG Royal Ambassador
Posts: 824
ANA Crowne Plaza Osaka
ANA Crowne Plaza Osaka
What is your IHG Rewards Club status?
Spire Royal Ambassador
Were you happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Booked cheapest, received Club Superior King Room
How are the rooms?
31sqm well appointed room. Excellent toiletries (almost same to IC Osaka), trousers pressing machine, air cleaning humidifier
How is the Club Lounge?
Yes, granted. Located on penthouse floor (24th) 500sqm huge lounge. Good Selection of food and beverage. Since middle of Feb.2017, Club access is the benefit for Spire members.
How was the mini-bar?
Not plenty, selection is OK.
What was your welcome gift?
None
Did you receive fruit in the room?
None
What was good and what was bad?
Good
+++++ Club access as Spire member benefit.
+++ Club Lounge food and beverage offering
+++ Location
+++ Room is new and clean
Bad
---------- Internet access is terribly slow.
Value for $ or Rewards Club Points? Would you return?
Yes
What is your IHG Rewards Club status?
Spire Royal Ambassador
Were you happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Booked cheapest, received Club Superior King Room
How are the rooms?
31sqm well appointed room. Excellent toiletries (almost same to IC Osaka), trousers pressing machine, air cleaning humidifier
How is the Club Lounge?
Yes, granted. Located on penthouse floor (24th) 500sqm huge lounge. Good Selection of food and beverage. Since middle of Feb.2017, Club access is the benefit for Spire members.
How was the mini-bar?
Not plenty, selection is OK.
What was your welcome gift?
None
Did you receive fruit in the room?
None
What was good and what was bad?
Good
+++++ Club access as Spire member benefit.
+++ Club Lounge food and beverage offering
+++ Location
+++ Room is new and clean
Bad
---------- Internet access is terribly slow.
Value for $ or Rewards Club Points? Would you return?
Yes
Feb 28, 2017, 10:00 pm
#41
Join Date: Aug 2010
Location: Tokyo, Japan
Programs: IHG Royal Ambassador
Posts: 824
ANA Crowne Plaza Kanazawa
ANA Crowne Plaza Kanazawa
What is your IHG Rewards Club status?
Spire Royal Ambassador
Were you happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Booked cheapest, received King Premier Room. (Only one room in this hotel)
How are the rooms?
32.6sqm Specious enough room. illy Coffee machine, Toto Washlet (High-end model), Japanese Style bathroom. JBL USB Sound Unit, SEIKO Table Clock Radio(It works without battery/power outlet in case of emergency)
How is the Club Lounge?
This hotel doesn't have Club Lounge.
How was the mini-bar?
Not plenty, no wine/hard liquor. Just beers, soft drinks, and snacks.
What was your welcome gift?
Japanese Sweets
Did you receive fruit in the room?
None
What was good and what was bad?
Good
+++++ Spire member recognition
+++ Upgrade
+++ Location
+++ Room is new and clean
Bad
--- No fitness/Swimming Pool
Value for $ or Rewards Club Points? Would you return?
Yes
What is your IHG Rewards Club status?
Spire Royal Ambassador
Were you happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Booked cheapest, received King Premier Room. (Only one room in this hotel)
How are the rooms?
32.6sqm Specious enough room. illy Coffee machine, Toto Washlet (High-end model), Japanese Style bathroom. JBL USB Sound Unit, SEIKO Table Clock Radio(It works without battery/power outlet in case of emergency)
How is the Club Lounge?
This hotel doesn't have Club Lounge.
How was the mini-bar?
Not plenty, no wine/hard liquor. Just beers, soft drinks, and snacks.
What was your welcome gift?
Japanese Sweets
Did you receive fruit in the room?
None
What was good and what was bad?
Good
+++++ Spire member recognition
+++ Upgrade
+++ Location
+++ Room is new and clean
Bad
--- No fitness/Swimming Pool
Value for $ or Rewards Club Points? Would you return?
Yes
Last edited by Raynyan; Mar 2, 2017 at 11:38 am
Mar 2, 2017, 11:41 am
#42
Join Date: Aug 2010
Location: Tokyo, Japan
Programs: IHG Royal Ambassador
Posts: 824
ANA Crowne Plaza Kyoto
ANA Crowne Plaza Kyoto
What is your IHG Rewards Club status?
Spire Royal Ambassador
Were you happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Booked cheapest, received Deluxe Twin Room Type A (Renovated in 2016)
How are the rooms?
30sqm Contemporary Japanese "Wa" and "Zen" style room. Awesome! Built-in trousers pressing machine, air cleaning humidifier, and Nespresso.
How is the Club Lounge?
This hotel doesn't have Club Lounge.
How was the mini-bar?
Not plenty, no wine, but good hard liquor selections.
What was your welcome gift?
None
Did you receive fruit in the room?
None
What was good and what was bad?
Good
++++++++++ Room Renovation ^
+++ Upgrade
+++ Excellent restaurant outlet
Bad
--- No in-room welcome gift
--- Location is good for sightseeing, but not good for business
Value for $ or Rewards Club Points? Would you return?
Yes
What is your IHG Rewards Club status?
Spire Royal Ambassador
Were you happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Booked cheapest, received Deluxe Twin Room Type A (Renovated in 2016)
How are the rooms?
30sqm Contemporary Japanese "Wa" and "Zen" style room. Awesome! Built-in trousers pressing machine, air cleaning humidifier, and Nespresso.
How is the Club Lounge?
This hotel doesn't have Club Lounge.
How was the mini-bar?
Not plenty, no wine, but good hard liquor selections.
What was your welcome gift?
None
Did you receive fruit in the room?
None
What was good and what was bad?
Good
++++++++++ Room Renovation ^
+++ Upgrade
+++ Excellent restaurant outlet
Bad
--- No in-room welcome gift
--- Location is good for sightseeing, but not good for business
Value for $ or Rewards Club Points? Would you return?
Yes
Mar 3, 2017, 6:13 pm
#43
Join Date: Apr 2004
Location: Motown
Programs: DL, WN, AA, IHG Diamond, Hertz 5*
Posts: 3,409
NYC: Holiday Inn Express 5th Ave on 45th St
What is your Priority Club status? Platinum
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, for one night it was perfectly acceptable.
Which room did you book and which upgrade did you receive?
Booked standard king room. Upgraded to King Suite.
How are the rooms? Very beige. Room was quiet, at the back of hotel and not facing street. Low floor so not much natural light. Carpet well worn and could be replaced.
How is the exec. lounge? No lounge
What was good and what was bad? I really like when HIX has a walk in shower instead of a tub. The extra space (separate bedroom) is always welcome in NYC where the lower end hotels usually have tiny rooms. Wifi worked well. No hot items for breakfast, only cereal, breads, and fruit.
Value for $ or Priority Club Points? Would you return? Very good value with the upgrade. Room was booked on a AAA rate. I would return, but more likely to stay in Times Square area instead.
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes, for one night it was perfectly acceptable.
Which room did you book and which upgrade did you receive?
Booked standard king room. Upgraded to King Suite.
How are the rooms? Very beige. Room was quiet, at the back of hotel and not facing street. Low floor so not much natural light. Carpet well worn and could be replaced.
How is the exec. lounge? No lounge
What was good and what was bad? I really like when HIX has a walk in shower instead of a tub. The extra space (separate bedroom) is always welcome in NYC where the lower end hotels usually have tiny rooms. Wifi worked well. No hot items for breakfast, only cereal, breads, and fruit.
Value for $ or Priority Club Points? Would you return? Very good value with the upgrade. Room was booked on a AAA rate. I would return, but more likely to stay in Times Square area instead.
Mar 6, 2017, 1:23 am
#44
Join Date: Aug 2010
Location: Tokyo, Japan
Programs: IHG Royal Ambassador
Posts: 824
ANA Crowne Plaza Hiroshima
ANA Crowne Plaza Hiroshima
What is your IHG Rewards Club status?
Spire Royal Ambassador
Were you happy with the hotel/stay?
No. My worst Crowne Plaza experience in Japan.
(1week after re-visit, changed to So-so.)
Which room did you book and which upgrade did you receive?
Booked single room. Initially front office staff offered small twin bed room on low level floor as "upgrade". I rejected. Then, they offered King Bed Club Room.
How are the rooms?
25.6sqm dated and cramped. Furnitures got damaged, Mediocre view, and old fashioned bathroom. Nothing Special.
Re-visited 1week after, I received same category but another room. It was well maintained.
Video of King Club Room (received on 2nd stay)
How is the Club Lounge?
No Access in 1st stay. Given the access in 2nd stay. Small but cozy place. Food and Beverage offering is much better than IC Tokyo Bay.
How was the mini-bar?
It was JOKE. No hard liquors, No wines. Just crappy beer and small selections of soft drinks.
What was your welcome gift?
None
Did you receive fruit in the room?
None
What was good and what was bad?
Good
+++++ Hotel management took corrective action immediately by my strong complaint and feedback. (I reported to CEO of IHG Japan )
Bad
---------- No Elite Member recognition on 1st stay
---------- Dated and damaged Room on 1st stay
----- Nothing special in "Club Room"
Value for $ or Rewards Club Points? Would you return?
If nightly rate is less than JPY10000, Yes. If not, need to consider.
What is your IHG Rewards Club status?
Spire Royal Ambassador
Were you happy with the hotel/stay?
No. My worst Crowne Plaza experience in Japan.
(1week after re-visit, changed to So-so.)
Which room did you book and which upgrade did you receive?
Booked single room. Initially front office staff offered small twin bed room on low level floor as "upgrade". I rejected. Then, they offered King Bed Club Room.
How are the rooms?
25.6sqm dated and cramped. Furnitures got damaged, Mediocre view, and old fashioned bathroom. Nothing Special.
Re-visited 1week after, I received same category but another room. It was well maintained.
Video of King Club Room (received on 2nd stay)
How is the Club Lounge?
No Access in 1st stay. Given the access in 2nd stay. Small but cozy place. Food and Beverage offering is much better than IC Tokyo Bay.
How was the mini-bar?
It was JOKE. No hard liquors, No wines. Just crappy beer and small selections of soft drinks.
What was your welcome gift?
None
Did you receive fruit in the room?
None
What was good and what was bad?
Good
+++++ Hotel management took corrective action immediately by my strong complaint and feedback. (I reported to CEO of IHG Japan )
Bad
---------- No Elite Member recognition on 1st stay
---------- Dated and damaged Room on 1st stay
----- Nothing special in "Club Room"
Value for $ or Rewards Club Points? Would you return?
If nightly rate is less than JPY10000, Yes. If not, need to consider.
Last edited by Raynyan; Mar 17, 2017 at 6:34 pm Reason: Add my 2nd stay information.
Mar 10, 2017, 10:08 am
#45
Join Date: Jul 2016
Programs: IHG
Posts: 121
Indigo - Krakow Old Town
What is your Priority Club status?
l Elite
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Very very happy.
Which room did you book and which upgrade did you receive?
Booked King Standard
Got King Superior
How are the rooms?
Having looked at the photos online and on other sites, I'm convinced I got one of the largest rooms in the hotel, all the other rooms I've seen that have been called superior looked smaller and not so spaced out.
Excellent decoration, ceiling effects and wall effects, massive classical style windows that have nice lighting effects, top quality furniture, exceptionally comfortable bed (probably best out of any IHG hotel I've been in) very powerful rainfall and standard shower, floor heating in bathroom.
Bedside media hub to allow you to connect your phone via bluetooth to the TV and speakers in the bathroom and main room.HDMI port to beam your laptop to the TV if you fancy, 2x USB charging ports, headphone sockets for the TV beside the bed, nespresso machine, good a/c + heating system.
How is the exec. lounge?
Not applicable
What was good and what was bad?
Good
The staff here are exceptional. It's like talking to an old friend rather than a hotel staff member. They have a beautiful library and a restaurant that has many fine works of art. Every single floor is based on a Polish artist and their works.
Breakfast is superb, amazing services and the hot menu items are cooked to order and based on the products sold in the market right next to the hotel and whilst I did not eat at the restaurant outside breakfast, my fellow guests were raving about the chef.
Bad
The Directory of services is on TV and moves quite fast, hard to read it before it flicks over and cannot be paused.
Value for $ or Priority Club Points?
At Pointbreaks rate of 5k per night it's crazy good value, the hotel is so good it almost feels like I've robbed IHG by staying there for that!
Would you return?
Without a doubt. I'd easily pick here now instead of the HI, even though the HI itself is a fine hotel.
l Elite
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Very very happy.
Which room did you book and which upgrade did you receive?
Booked King Standard
Got King Superior
How are the rooms?
Having looked at the photos online and on other sites, I'm convinced I got one of the largest rooms in the hotel, all the other rooms I've seen that have been called superior looked smaller and not so spaced out.
Excellent decoration, ceiling effects and wall effects, massive classical style windows that have nice lighting effects, top quality furniture, exceptionally comfortable bed (probably best out of any IHG hotel I've been in) very powerful rainfall and standard shower, floor heating in bathroom.
Bedside media hub to allow you to connect your phone via bluetooth to the TV and speakers in the bathroom and main room.HDMI port to beam your laptop to the TV if you fancy, 2x USB charging ports, headphone sockets for the TV beside the bed, nespresso machine, good a/c + heating system.
How is the exec. lounge?
Not applicable
What was good and what was bad?
Good
The staff here are exceptional. It's like talking to an old friend rather than a hotel staff member. They have a beautiful library and a restaurant that has many fine works of art. Every single floor is based on a Polish artist and their works.
Breakfast is superb, amazing services and the hot menu items are cooked to order and based on the products sold in the market right next to the hotel and whilst I did not eat at the restaurant outside breakfast, my fellow guests were raving about the chef.
Bad
The Directory of services is on TV and moves quite fast, hard to read it before it flicks over and cannot be paused.
Value for $ or Priority Club Points?
At Pointbreaks rate of 5k per night it's crazy good value, the hotel is so good it almost feels like I've robbed IHG by staying there for that!
Would you return?
Without a doubt. I'd easily pick here now instead of the HI, even though the HI itself is a fine hotel.