Ambassador Programme Information

Old Aug 21, 2023, 3:55 am
  #631  
 
Join Date: Aug 2009
Location: UK
Programs: IHG
Posts: 1,316
Originally Posted by khabah
Just completed a first-time stay using an Ambassador free night certificate, and received no points for the stay. I received one night's credit to my account, which is consistent with the industry where free night certificates don't get you a night but the paid/points ones do, but it was unusual not to receive points for the paid night. I called into the service line, and after checking they told me that all stays using an Ambassador FNC don't qualify as points-eligible rates, even if there's a paid night to the weekend stay.

Is this true? If so, lessons learned and expectations tempered for next time.

khabah
Fill out a Missing Points form, and it will be rectified.
turner32 is offline  
Old Aug 21, 2023, 4:13 am
  #632  
 
Join Date: Nov 2013
Programs: NZ
Posts: 1,580
Yes, you should get the points for the one night you paid for. I'd contact the Ambassador people on [email protected], explain what happened and you should get a quick resolution.
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minz56 is offline  
Old Aug 21, 2023, 8:34 pm
  #633  
 
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,849
I recently used a AMB FWNC at IC Bali Sanur and the stay posted without a hitch even as 2 qualifying nights and the promo bonus as well.

So definitely it earns (minimum) one qualifying night and the full spend. Raise to Ambassador services as others shared.
demue is offline  
Old Aug 21, 2023, 11:18 pm
  #634  
Hyatt Contributor BadgeMarriott Contributor Badge
 
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,773
Raised to the Ambassador email kindly provided above; they apologized for the incorrect information given to me by the contact center team, offered some goodwill points and said the points should post within the next three days.

Sigh, the telephone line continues to be more frustrating than it's worth. Thanks for the tips, FT - appreciate it!

khabah
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khabah is online now  
Old Aug 26, 2023, 8:57 am
  #635  
 
Join Date: Jun 2022
Location: LAX, SNA
Programs: B6 M4, AA Plat Pro, WoH Globalist, IHG Diamond Amb, MB Titanium, Hertz PC, Avis PC
Posts: 1,557
Is there a link to check for Ambassador sign up offers? I haven't received any on a brand new account in a year.
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lowkeyflyer is offline  
Old Aug 26, 2023, 7:48 pm
  #636  
 
Join Date: Nov 2013
Programs: NZ
Posts: 1,580
Originally Posted by lowkeyflyer
Is there a link to check for Ambassador sign up offers? I haven't received any on a brand new account in a year.
I don't believe there are any offers at the moment. The last offer I remember was when you got 20K bonus points after staying 2 nights which they ran last year. Applied to new Ambassador sign-ups and renewals.
minz56 is offline  
Old Aug 26, 2023, 8:30 pm
  #637  
 
Join Date: Jun 2022
Location: LAX, SNA
Programs: B6 M4, AA Plat Pro, WoH Globalist, IHG Diamond Amb, MB Titanium, Hertz PC, Avis PC
Posts: 1,557
Originally Posted by minz56
I don't believe there are any offers at the moment. The last offer I remember was when you got 20K bonus points after staying 2 nights which they ran last year. Applied to new Ambassador sign-ups and renewals.
Yeah I still have the promo email from my old account:

Enjoy 20K bonus points when you join Ambassador
Treat yourself to the indulgences you deserve with InterContinental Ambassador. Join now through 31 December 2022 then stay two nights with InterContinental Hotels & Resorts, Kimpton Hotels & Restaurants, or Regent Hotels & Resorts by 31 January 2023 and receive 20,000 bonus points.*

Join InterContinental Ambassador today for USD200 or for 40,000 points.
lowkeyflyer is offline  

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