Reward Nights are Changing from 18 January 2012
Mar 17, 2012, 12:52 am
#467
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB lifetime Gold, BW Diam Sel
Posts: 17,626
I also have a good experience to report. I recently made a points & cash reservation online for four nights at a Staybridge Suites; each night 15,000 points + $60 (totaling the equivalent of 25,000 points per night). It used to be 20,000 points per night (or points & cash equivalent).
Phoned the number on the back of my PC membership card; turned out they had to transfer me to Priority Club (different number), but once I got the helpful agent there, she refunded the extra 20,000 points (5,000 per night) back to my account within a few minutes, with no need for explanations or argument.
Phoned the number on the back of my PC membership card; turned out they had to transfer me to Priority Club (different number), but once I got the helpful agent there, she refunded the extra 20,000 points (5,000 per night) back to my account within a few minutes, with no need for explanations or argument.
Mar 17, 2012, 8:38 pm
#470
Join Date: Dec 2007
Location: YYZ
Programs: National EE, Hyatt Globalist, Marriott Titanium, IHG Diamond, AC 50K
Posts: 423
Only 24 hours to go now for booking the old rewards rates.
I just called in now and was pleasantly surprised to speak to someone on the phone who sounded like they were from somewhere in the USA/Canada.
What a pleasant experience compared to my nightmare last call a month. This individual was very professional, friendly and polite on the phone and booked my reservation at the old rewards rate in a matter of minutes.
When I was transferred to the survey it said it was for the Intercontinental Hotels Group. Was I possibly somehow routed to the ambassador line? I called the regular Priority Club number 1-888-211-9874.
I just called in now and was pleasantly surprised to speak to someone on the phone who sounded like they were from somewhere in the USA/Canada.
What a pleasant experience compared to my nightmare last call a month. This individual was very professional, friendly and polite on the phone and booked my reservation at the old rewards rate in a matter of minutes.
When I was transferred to the survey it said it was for the Intercontinental Hotels Group. Was I possibly somehow routed to the ambassador line? I called the regular Priority Club number 1-888-211-9874.
Mar 17, 2012, 8:39 pm
#471
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
Only 24 hours to go now for booking the old rewards rates.
I just called in now and was pleasantly surprised to speak to someone on the phone who sounded like they were from somewhere in the USA/Canada.
What a pleasant experience compared to my nightmare last call a month. This individual was very professional, friendly and polite on the phone and booked my reservation at the old rewards rate in a matter of minutes.
When I was transferred to the survey it said it was for the Intercontinental Hotels Group. Was I possibly somehow routed to the ambassador line? I called the regular Priority Club number 1-888-211-9874.
I just called in now and was pleasantly surprised to speak to someone on the phone who sounded like they were from somewhere in the USA/Canada.
What a pleasant experience compared to my nightmare last call a month. This individual was very professional, friendly and polite on the phone and booked my reservation at the old rewards rate in a matter of minutes.
When I was transferred to the survey it said it was for the Intercontinental Hotels Group. Was I possibly somehow routed to the ambassador line? I called the regular Priority Club number 1-888-211-9874.
Mar 17, 2012, 10:52 pm
#472
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,428
Mar 18, 2012, 1:13 am
#473
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB lifetime Gold, BW Diam Sel
Posts: 17,626
Mar 30, 2012, 7:13 am
#475
Join Date: Sep 2007
Location: San Francisco & London
Programs: UA1k, Oneworld Sapphire, Hyatt Globalist, IHG DiamondAmb, Hilton Diamond, Marriott LTP,
Posts: 1,802
Mar 30, 2012, 7:23 am
#476
Join Date: Apr 2008
Location: bay area, ca
Programs: AS 100K, AA Gold, IC Diamond AMB, HH Diamond
Posts: 1,844
Check this thread to see if it changed
Apr 1, 2012, 7:08 am
#478
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,812
Apr 1, 2012, 10:34 am
#479
Join Date: Oct 2008
Location: Singapore
Programs: BAEC Gold, Hh Gold, NH*G, SPGP, SQ-CC
Posts: 1,381
Apr 1, 2012, 2:00 pm
#480
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,812