Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Dec 6, 2012, 12:26 am
#2611
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,097
I submitted a total of 3claim forms at 2 different properties, comparing their best flex rates where the AP rates are present, all get approved=)
However, it seems that I need to wait for the hotel to make the changes on my itenary...Well, before that happens, I know it's not free yet...
Regards.
However, it seems that I need to wait for the hotel to make the changes on my itenary...Well, before that happens, I know it's not free yet...
Regards.
Thanks in advance!
Dec 6, 2012, 1:55 am
#2612
Join Date: Mar 2012
Posts: 940
To my surprise, nope. I was just trying after seeing the post about comparing best flex rate although there are AP rate available. Got the approval emails but still waiting for hotel confirmation.
Dec 6, 2012, 2:31 am
#2613
Join Date: Aug 2009
Location: Germany
Posts: 1,244
Is it necessary that the competition website show the price without and with tax? They show just the price including tax which is $5 lower than the IHG rate with tax.
Dec 6, 2012, 4:12 am
#2614
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,097
It was about 5 weeks ago and no reimbursement
Another question, does the comparison site offers AP rate or only Flex rate?
Thanks!
Dec 6, 2012, 4:38 am
#2615
Join Date: Mar 2012
Posts: 940
Hi, 12 hours passed since I got the approval email, but still haven't received any email regarding the rate change of my itenary...
Bothe AP and Best Flex Rates are available on both IHG.com and the third party websites=)
Regards.
Bothe AP and Best Flex Rates are available on both IHG.com and the third party websites=)
Regards.
I got rate adjusted from a couple of days to after I checked out. Yes I got the email, 'due to technical difficulty your stay will be reimbursed.....' the day I checked out of the hotel - of course I paid in advance.
It was about 5 weeks ago and no reimbursement
Another question, does the comparison site offers AP rate or only Flex rate?
Thanks!
It was about 5 weeks ago and no reimbursement
Another question, does the comparison site offers AP rate or only Flex rate?
Thanks!
Dec 6, 2012, 6:27 am
#2616
Join Date: Mar 2012
Posts: 940
Hi, guys, I have one questions, if I'm travelling with my girlfriend, her mum and her mum's cousin, can we claim for 2 free rooms for the same date at the same hotel? I would use my account to claim for 1, then her mum's cousin's account to claim for another, is that against the rule?
Thanks.
Thanks.
Dec 6, 2012, 6:30 am
#2617
Suspended
Join Date: Sep 2010
Location: London
Programs: PC Plat, HH Gold, FB Gold, BA Gold
Posts: 217
if claim if aproved u need to wait copule of days to see your reservation at ihg.com to be modified
Dec 6, 2012, 6:49 am
#2618
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Hi, guys, I have one questions, if I'm travelling with my girlfriend, her mum and her mum's cousin, can we claim for 2 free rooms for the same date at the same hotel? I would use my account to claim for 1, then her mum's cousin's account to claim for another, is that against the rule?
Thanks.
Thanks.
Dec 6, 2012, 7:48 am
#2619
Join Date: Mar 2012
Location: Richmond, VA
Posts: 124
online form or phone
What works best? Online form for BRG or calling them directly?
Dec 6, 2012, 8:28 am
#2620
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Dec 6, 2012, 9:35 am
#2621
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,815
Personally, I always phone the BRG dept. You get knowledge much quicker if they are going to accept, and shouild for some reason they decline, then you have a chance to try again before the 24hrs expire. Also, there is less chance of your competiting site changing the rate between you sending the email, and someone deciding to look at it.
Dec 6, 2012, 1:07 pm
#2623
Join Date: Jun 2012
Posts: 289
How do you get them to do that?
I have called three times..and each time they would not lot me change AP to BF rates.
Is there a US BRG desk? I seem to always get the one based in the Philippines
The agents there are good, but aren't helpful in this case.
I have called three times..and each time they would not lot me change AP to BF rates.
Is there a US BRG desk? I seem to always get the one based in the Philippines
The agents there are good, but aren't helpful in this case.
Dec 6, 2012, 1:30 pm
#2624
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
I believe they all are in the Phils. Several agents have suggested switching the rate, and if not I ask. Sometimes its accpeted immediately/after a brief hold, one other time she said she would have to do the verification again and put me on hold for another 15 minutes.
Dec 7, 2012, 9:02 am
#2625
Join Date: Dec 2007
Posts: 77
Very smooth processing this time:
Submitted claim for one night, got request to send second person name, replied with the name. I got the claim approved for 1 free night and got email confirmation from the hotel in less then an hour after my reply. Total time from submission to resolution 2 hours.
I am really impressed with the service.^^^
Submitted claim for one night, got request to send second person name, replied with the name. I got the claim approved for 1 free night and got email confirmation from the hotel in less then an hour after my reply. Total time from submission to resolution 2 hours.
I am really impressed with the service.^^^
"Please accept our apologies, but upon further verification, we have found your claim invalid. Listed below are the reasons invalidating your claim."
They are really looking to deny it even after accepting it.
Great Service