EU261: Claiming Compensation Help
Jul 13, 2022 | 3:10 pm
#1
Original Poster
Join Date: Apr 2022
Posts: 11
EU261: Claiming Compensation Help
I have a round trip itinerary ticketed on United CLT>IAD>CDG VCE>MUC>CLT. The outbound is operated by United, the second leg is Air Dolomiti and LH. I'm outbound today and the return home is July 21st.
As I was checking into the flight today, I noticed that the VCE>MUC leg was cancelled. I did not receive an email for this cancellation. I called United and they rebooked me through EWR (on UA metal), but I land 4.5 hours later than I originally did.
Am I owed the 600/person? If so, which airline do I contact? If not, why? TIA
As I was checking into the flight today, I noticed that the VCE>MUC leg was cancelled. I did not receive an email for this cancellation. I called United and they rebooked me through EWR (on UA metal), but I land 4.5 hours later than I originally did.
Am I owed the 600/person? If so, which airline do I contact? If not, why? TIA
Jul 13, 2022 | 3:13 pm
#2
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Join Date: Apr 2001
Location: MEL CHC
Posts: 22,926
I have a round trip itinerary ticketed on United CLT>IAD>CDG VCE>MUC>CLT. The outbound is operated by United, the second leg is Air Dolomiti and LH. I'm outbound today and the return home is July 21st.
As I was checking into the flight today, I noticed that the VCE>MUC leg was cancelled. I did not receive an email for this cancellation. I called United and they rebooked me through EWR (on UA metal), but I land 4.5 hours later than I originally did.
Am I owed the €600/person? If so, which airline do I contact? If not, why? TIA
As I was checking into the flight today, I noticed that the VCE>MUC leg was cancelled. I did not receive an email for this cancellation. I called United and they rebooked me through EWR (on UA metal), but I land 4.5 hours later than I originally did.
Am I owed the €600/person? If so, which airline do I contact? If not, why? TIA
How many days before the flight was the flight changed? More or less than 14 days?
https://www.flyertalk.com/forum/unit...st-united.html
Jul 13, 2022 | 3:17 pm
#3
Original Poster
Join Date: Apr 2022
Posts: 11
So I would submit the claim to Air Dolomiti after the cancelled flight was supposed to land?
EDIT: I see the highlight in the quote. So I claim through UA, after I land in EWR?
I found out this morning when I was checking in. I am not sure when it was actually cancelled. I have no email from United about any delay or cancellation. But another person in my group is on the same flight, but 2 days later and was notified this morning.
EDIT: I see the highlight in the quote. So I claim through UA, after I land in EWR?
I found out this morning when I was checking in. I am not sure when it was actually cancelled. I have no email from United about any delay or cancellation. But another person in my group is on the same flight, but 2 days later and was notified this morning.
Jul 15, 2022 | 5:45 pm
#4
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UA did not cause the cancellation. Claim with the airline at fault; make sure you keep all the ticket receipts. When you claim state the < 14 day cancellation and demanding compensation based on EC reg 261. This will be a difficult one. Claim once you are home.
Jul 15, 2022 | 5:46 pm
#5
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You always claim on the last operating airline, after the flights. Does not matter which airline/flight caused the delay.
How many days before the flight was the flight changed? More or less than 14 days?
https://www.flyertalk.com/forum/unit...st-united.html
How many days before the flight was the flight changed? More or less than 14 days?
https://www.flyertalk.com/forum/unit...st-united.html
Jul 22, 2022 | 1:32 pm
#6
Original Poster
Join Date: Apr 2022
Posts: 11
Now that I am back form this trip, how do I actually file a claim against Air Dolomiti? Is there a standard form that I use, or are they airline specific? If there is just a standard form, do I just email it to the standard customer service address and hope for the best?
Dec 28, 2022 | 6:32 am
#7
Join Date: Feb 2009
Location: LAX
Programs: AA EXP.
Posts: 1,364
if I flew LAX-MUC-LHR and I was stuck waiting for baggage for the the LH flight due to a "staff shortage" for over 3 hours am I due compensation?
edit: sorry I bumped the wrong thread but maybe someone can answer me real quick. tia
edit: sorry I bumped the wrong thread but maybe someone can answer me real quick. tia
Dec 28, 2022 | 9:10 am
#8
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No. If the flight arrived on time (more or less) and the excessive waiting time occured whilst waiting at the luggage belts, you are not under EU Reg. 261/04, i.e. no claim for comp. Just bad luck!
Yes, you should have posted in the LH forum.
Yes, you should have posted in the LH forum.
