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-   -   EU261: Claiming Compensation Help (https://www.flyertalk.com/forum/information-desk/2086861-eu261-claiming-compensation-help.html)

RoyGBiv00 Jul 13, 2022 3:10 pm

EU261: Claiming Compensation Help
 
I have a round trip itinerary ticketed on United CLT>IAD>CDG VCE>MUC>CLT. The outbound is operated by United, the second leg is Air Dolomiti and LH. I'm outbound today and the return home is July 21st.

As I was checking into the flight today, I noticed that the VCE>MUC leg was cancelled. I did not receive an email for this cancellation. I called United and they rebooked me through EWR (on UA metal), but I land 4.5 hours later than I originally did.

Am I owed the €600/person? If so, which airline do I contact? If not, why? TIA

Mwenenzi Jul 13, 2022 3:13 pm


Originally Posted by RoyGBiv00 (Post 34423088)
I have a round trip itinerary ticketed on United CLT>IAD>CDG VCE>MUC>CLT. The outbound is operated by United, the second leg is Air Dolomiti and LH. I'm outbound today and the return home is July 21st.

As I was checking into the flight today, I noticed that the VCE>MUC leg was cancelled. I did not receive an email for this cancellation. I called United and they rebooked me through EWR (on UA metal), but I land 4.5 hours later than I originally did.

Am I owed the €600/person? If so, which airline do I contact? If not, why? TIA

You always claim on the last operating airline, after the flights. Does not matter which airline/flight caused the delay.
How many days before the flight was the flight changed? More or less than 14 days?

https://www.flyertalk.com/forum/unit...st-united.html

RoyGBiv00 Jul 13, 2022 3:17 pm

So I would submit the claim to Air Dolomiti after the cancelled flight was supposed to land?

EDIT: I see the highlight in the quote. So I claim through UA, after I land in EWR?

I found out this morning when I was checking in. I am not sure when it was actually cancelled. I have no email from United about any delay or cancellation. But another person in my group is on the same flight, but 2 days later and was notified this morning.

cfischer Jul 15, 2022 5:45 pm

UA did not cause the cancellation. Claim with the airline at fault; make sure you keep all the ticket receipts. When you claim state the < 14 day cancellation and demanding compensation based on EC reg 261. This will be a difficult one. Claim once you are home.

cfischer Jul 15, 2022 5:46 pm


Originally Posted by Mwenenzi (Post 34423100)
You always claim on the last operating airline, after the flights. Does not matter which airline/flight caused the delay.
How many days before the flight was the flight changed? More or less than 14 days?

https://www.flyertalk.com/forum/unit...st-united.html

this is not a delay claim, I am pretty sure UA will deny the claim.

RoyGBiv00 Jul 22, 2022 1:32 pm

Now that I am back form this trip, how do I actually file a claim against Air Dolomiti? Is there a standard form that I use, or are they airline specific? If there is just a standard form, do I just email it to the standard customer service address and hope for the best?

Amil Dec 28, 2022 6:32 am

if I flew LAX-MUC-LHR and I was stuck waiting for baggage for the the LH flight due to a "staff shortage" for over 3 hours am I due compensation?

edit: sorry I bumped the wrong thread but maybe someone can answer me real quick. tia

SK AAR Dec 28, 2022 9:10 am

No. If the flight arrived on time (more or less) and the excessive waiting time occured whilst waiting at the luggage belts, you are not under EU Reg. 261/04, i.e. no claim for comp. Just bad luck!

Yes, you should have posted in the LH forum.

LowValueCustomer Dec 29, 2022 8:13 am

I just had some issues with Air Tahiti Nui - any chance 261 applies to Tahiti as a French territory?


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