BA name change

Old Apr 14, 22, 9:30 am
  #1  
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Join Date: Jan 2017
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BA name change

Hi, Iím hoping somebody might be able to give me some advice.

I booked a flight with BA in my maiden name, decided that due to lack of travel with work, it would be a prime opportunity to update my passport into my married name. I contacted BA to change the name on the flight I had booked into my married name and was eventually, after speaking to several people, told that the only way to do this would be to cancel my entire booking and then buy the tickets again. This meant that I had to pay 3x as much for the tickets. Apparently, because one leg was a code share and operated by AA, this was the issue. Now, as far as Iím concerned, my contract was with BA, not AA so surely their policy applies and from what I can find, BA allows for change of name due to marriage provided you can show evidence of this, which I did.

Does anybody know if the correct process has been followed by BA? I feel that they have that many new customer service agents now that half of them donít actually know the policies and procedures.
EmilyHillFlies is offline  
Old Apr 14, 22, 5:37 pm
  #2  
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Now cross posted (in the correct forum)-->Name change advice
Mwenenzi is offline  
Old May 6, 22, 5:18 pm
  #3  
 
Join Date: May 2021
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Originally Posted by EmilyHillFlies View Post

Does anybody know if the correct process has been followed by BA? I feel that they have that many new customer service agents now that half of them donít actually know the policies and procedures.
It's been the correct procedure for at least the last 40 years. Bad timing to change name on passport when you already have a booking made in another name. I would have changed the passport after the trip and started all new bookings with married name from then on.
balthy is offline  

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