Originally Posted by
EmilyHillFlies
Does anybody know if the correct process has been followed by BA? I feel that they have that many new customer service agents now that half of them don’t actually know the policies and procedures.
It's been the correct procedure for at least the last 40 years. Bad timing to change name on passport when you already have a booking made in another name. I would have changed the passport after the trip and started all new bookings with married name from then on.