Cheap o air
Jul 22, 2020 | 6:21 am
#1
Original Poster
Join Date: May 2008
Location: NY
Programs: AA Gold; SPG: Gold:
Posts: 473
Cheap o air
I know, I know, but my granddaughter did not. She purchased tickets for her and her boyfriend rt mci/lga for end of august. Of course with everything going on, and my age and vulnerability she wanted to cancel or have a voucher with no definitive date. Unfortunately the best she could do was get a voucher that expires in March 2021, . Things are not looking good. I tried getting info on line and found the umbrella name Voyager which she called . Does anyone have any idea who else she can appeal to or how else to handle this. Thanks for any ideas.
Jul 22, 2020 | 8:34 am
#2
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, MH Platinum, BA Silver and sinking, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 9,304
Cheap O Air is an online travel agent. What airline has she booked with, and what's that airline's cancellation policy? It might be you find the restrictive policy emanates from there.
Jul 22, 2020 | 5:59 pm
#4
Join Date: Sep 2013
Location: SFO/CLE
Programs: DL PM 0.6MM, Hyatt Globalist, HHonors Gold, Marriott Gold, Avis PC, National EE, Hertz PC
Posts: 2,007
MCI - LGA direct flight is most likely Delta. You can check here for the current policy.
https://www.delta.com/us/en/travel-u...enter/overview
https://www.delta.com/us/en/travel-u...enter/overview
Jul 22, 2020 | 6:16 pm
#5
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 102,617
If it's a DL ticket for DL flights, DL is likely to be very nice if she calls and asks nicely, although there might be a fee of about $50 for DL to take over two OLTA tickets.
Jul 23, 2020 | 6:41 am
#6
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 4,389
Based on the lengthy threads about CoA on TripAdvisor, I would be very worried about being able to make changes easily or cheaply once you have booked with them. I do not recall ever seeing an airline able or willing to make changes directly with the passengers. Credit Card chargeback recommendations are rampant in those threads. To be fair, though, CoA is only one of dozens of bad online agencies.
Aug 3, 2020 | 9:26 pm
#8
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
We have a long-running thread on CheapOair in the On Line Travel Booking forum:
CheapOair.com refused to give me refund after canceling my tickets
You'll also find multiple other CheapOair threads in that forum, too, that you might want to look through.
https://www.flyertalk.com/forum/onli...-agencies-204/
CheapOair.com refused to give me refund after canceling my tickets
You'll also find multiple other CheapOair threads in that forum, too, that you might want to look through.
https://www.flyertalk.com/forum/onli...-agencies-204/
Oct 25, 2020 | 5:30 am
#9
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
I know, I know, but my granddaughter did not. She purchased tickets for her and her boyfriend rt mci/lga for end of august. Of course with everything going on, and my age and vulnerability she wanted to cancel or have a voucher with no definitive date. Unfortunately the best she could do was get a voucher that expires in March 2021, . Things are not looking good. I tried getting info on line and found the umbrella name Voyager which she called . Does anyone have any idea who else she can appeal to or how else to handle this. Thanks for any ideas.