I know, I know, but my granddaughter did not. She purchased tickets for her and her boyfriend rt mci/lga for end of august. Of course with everything going on, and my age and vulnerability she wanted to cancel or have a voucher with no definitive date. Unfortunately the best she could do was get a voucher that expires in March 2021, . Things are not looking good. I tried getting info on line and found the umbrella name Voyager which she called . Does anyone have any idea who else she can appeal to or how else to handle this. Thanks for any ideas.