How do I get a refund?
Mar 13, 2020 | 4:43 am
#1
Original Poster
Join Date: Sep 2014
Programs: BA Gold
Posts: 156
How do I get a refund?
Lufthansa have cancelled my flights to Italy (Sardinia). The flights were booked for a specific reason with fixed dates. I have been offered the chance to rebook but have no need/desire to go to Sardinia later this year. They are refusing to refund my ticket. Advice gratefully received.
Mar 14, 2020 | 4:35 am
#3
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: IB+ Gold, TK E+, Hyatt Globalist, Marriott LTP, IHG Diamond
Posts: 14,195
If the flights are cancelled and don't operate, then Lufthansa should refund your money.
If they continue to insist on "no refund" then a credit card chargeback should do the trick.
If the flights operate but you don't want to travel, then you're into the realm of travel insurance or taking whatever voucher LH offers.
If they continue to insist on "no refund" then a credit card chargeback should do the trick.
If the flights operate but you don't want to travel, then you're into the realm of travel insurance or taking whatever voucher LH offers.
Mar 14, 2020 | 8:05 am
#4
Join Date: Mar 2020
Programs: Lufthansa
Posts: 13
If the flights are cancelled and don't operate, then Lufthansa should refund your money.
If they continue to insist on "no refund" then a credit card chargeback should do the trick.
If the flights operate but you don't want to travel, then you're into the realm of travel insurance or taking whatever voucher LH offers.
If they continue to insist on "no refund" then a credit card chargeback should do the trick.
If the flights operate but you don't want to travel, then you're into the realm of travel insurance or taking whatever voucher LH offers.
How did it work? Thank you for the information
Mar 14, 2020 | 8:09 am
#5
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,439
Mar 14, 2020 | 8:27 am
#6
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: IB+ Gold, TK E+, Hyatt Globalist, Marriott LTP, IHG Diamond
Posts: 14,195
Europe isn't quite like the US, where you just call the credit card company and dispute just about anything, and it does through quickly because that's cheaper for all involved than actually investigating.
Just to add more colour, you call the card company and you say that you are disputing the transaction. The airline cancelled your flight but, after repeated attempts to discuss the matter, the airline still refuses to process a refund.