hi all

I am kinda new to all of this but feeling really frustrated.

I booked a V class flight with Turkish airlines (Flights all begin with TK something) with the Van-TOR legs operated by Air Canada (Ist-Toronto-Van and return and return):

YTO YYZ 26 July TK8645 11:15 14:45 V Economy
Operated by AIR CANADA

YTO YYZ
YVR 26 July TK8694 20:15 22:10 V Economy
Operated by AIR CANADA

YVR
YMQ YUL 23 August TK9101 12:00 19:50 V Economy
Operated by AIR CANADA

YMQ YUL
IST 23 August TK36 23:05 15:45 V Economy

On the return leg, I needed to make a change in the date of my booking. I was misinformed by the call centre operated (based in India) and was told that T class was higher than V class. I booked the change.


YTO YYZ 11 August TK8695 13:30 20:59 T Economy
Operated by AIR CANADA
YTO YYZ
IST 11 August TK18 22:25 15:15 T Economy


I have been told now that AC changed the class (unbeknown to me) for those legs and that i am not to be awarded any miles for Toronto-Van and return.

I am now informed by Turkish airlines that no points can be awarded as it's an 'invalid fare'.

Can anyone here make sense of this for me?

At least for the V class flights shouldn't i get full miles awarded?

Grateful for any advice, even if it's to say i need to get over it

Cheers

Are you trying to credit to the TK ffp?
On Star Alliance the operating carrier fare class determines ff earnings.
The fare class of the operating carrier does not a match the fare class of the marketing carrier (flight number)

http://www.wheretocredit.com/air-canada
www.wheretocredit.com/tk