hi all

I am kinda new to all of this but feeling really frustrated.

I booked a V class flight with Turkish airlines (Flights all begin with TK something) with the Van-TOR legs operated by Air Canada (Ist-Toronto-Van and return and return):

YTO YYZ 26 July TK8645 11:15 14:45 V Economy
Operated by AIR CANADA

YTO YYZ
YVR 26 July TK8694 20:15 22:10 V Economy
Operated by AIR CANADA

YVR
YMQ YUL 23 August TK9101 12:00 19:50 V Economy
Operated by AIR CANADA

YMQ YUL
IST 23 August TK36 23:05 15:45 V Economy

On the return leg, I needed to make a change in the date of my booking. I was misinformed by the call centre operated (based in India) and was told that T class was higher than V class. I booked the change.


YTO YYZ 11 August TK8695 13:30 20:59 T Economy
Operated by AIR CANADA
YTO YYZ
IST 11 August TK18 22:25 15:15 T Economy


I have been told now that AC changed the class (unbeknown to me) for those legs and that i am not to be awarded any miles for Toronto-Van and return.

I am now informed by Turkish airlines that no points can be awarded as it's an 'invalid fare'.

Can anyone here make sense of this for me?

At least for the V class flights shouldn't i get full miles awarded?

Grateful for any advice, even if it's to say i need to get over it

Cheers