New Member Roll Call!
Mar 4, 2024, 11:33 am
#1777
Join Date: Mar 2024
Posts: 5
Neee
In early 2024, Chase/United started the “Pay yourself back” program.
I have the United Explorer Mileage Plus card. I have enough points to cover two flight to Europe this year, and should be able to take advantage of this progam.
Unfortunately, I have not be able to, even though the customer support team also agrees that the flights I’ve purchased qualify.
Every time I contact them for help, they tell me there is nothing they can do and that the flights I’ve purchased should quality.
Shortly I will hit the 3-month time frame to transfer my miles into flight dollars.
Can someone offer advise around how I can escalate this beyond the basic customer service team?
Or has someone else had the same problem?
Thanks for any advice.
I have the United Explorer Mileage Plus card. I have enough points to cover two flight to Europe this year, and should be able to take advantage of this progam.
Unfortunately, I have not be able to, even though the customer support team also agrees that the flights I’ve purchased qualify.
Every time I contact them for help, they tell me there is nothing they can do and that the flights I’ve purchased should quality.
Shortly I will hit the 3-month time frame to transfer my miles into flight dollars.
Can someone offer advise around how I can escalate this beyond the basic customer service team?
Or has someone else had the same problem?
Thanks for any advice.
Mar 4, 2024, 11:40 am
#1778
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,029
In early 2024, Chase/United started the “Pay yourself back” program.
I have the United Explorer Mileage Plus card. I have enough points to cover two flight to Europe this year, and should be able to take advantage of this progam.
Unfortunately, I have not be able to, even though the customer support team also agrees that the flights I’ve purchased qualify.
Every time I contact them for help, they tell me there is nothing they can do and that the flights I’ve purchased should quality.
Shortly I will hit the 3-month time frame to transfer my miles into flight dollars.
Can someone offer advise around how I can escalate this beyond the basic customer service team?
Or has someone else had the same problem?
Thanks for any advice.
I have the United Explorer Mileage Plus card. I have enough points to cover two flight to Europe this year, and should be able to take advantage of this progam.
Unfortunately, I have not be able to, even though the customer support team also agrees that the flights I’ve purchased qualify.
Every time I contact them for help, they tell me there is nothing they can do and that the flights I’ve purchased should quality.
Shortly I will hit the 3-month time frame to transfer my miles into flight dollars.
Can someone offer advise around how I can escalate this beyond the basic customer service team?
Or has someone else had the same problem?
Thanks for any advice.
Mar 12, 2024, 12:09 am
#1779
Join Date: Mar 2024
Posts: 5
Hello there! I am an student and basically a newborn for this site. Excited to learn and to explore about the airlines and its systems as i am academically into tours and travels too. Will be looking forward to more guidance for using this site properly.