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#1777
Join Date: Mar 2024
Posts: 5
Neee
In early 2024, Chase/United started the Pay yourself back program.
I have the United Explorer Mileage Plus card. I have enough points to cover two flight to Europe this year, and should be able to take advantage of this progam.
Unfortunately, I have not be able to, even though the customer support team also agrees that the flights Ive purchased qualify.
Every time I contact them for help, they tell me there is nothing they can do and that the flights Ive purchased should quality.
Shortly I will hit the 3-month time frame to transfer my miles into flight dollars.
Can someone offer advise around how I can escalate this beyond the basic customer service team?
Or has someone else had the same problem?
Thanks for any advice.
I have the United Explorer Mileage Plus card. I have enough points to cover two flight to Europe this year, and should be able to take advantage of this progam.
Unfortunately, I have not be able to, even though the customer support team also agrees that the flights Ive purchased qualify.
Every time I contact them for help, they tell me there is nothing they can do and that the flights Ive purchased should quality.
Shortly I will hit the 3-month time frame to transfer my miles into flight dollars.
Can someone offer advise around how I can escalate this beyond the basic customer service team?
Or has someone else had the same problem?
Thanks for any advice.
#1778
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,560
In early 2024, Chase/United started the Pay yourself back program.
I have the United Explorer Mileage Plus card. I have enough points to cover two flight to Europe this year, and should be able to take advantage of this progam.
Unfortunately, I have not be able to, even though the customer support team also agrees that the flights Ive purchased qualify.
Every time I contact them for help, they tell me there is nothing they can do and that the flights Ive purchased should quality.
Shortly I will hit the 3-month time frame to transfer my miles into flight dollars.
Can someone offer advise around how I can escalate this beyond the basic customer service team?
Or has someone else had the same problem?
Thanks for any advice.
I have the United Explorer Mileage Plus card. I have enough points to cover two flight to Europe this year, and should be able to take advantage of this progam.
Unfortunately, I have not be able to, even though the customer support team also agrees that the flights Ive purchased qualify.
Every time I contact them for help, they tell me there is nothing they can do and that the flights Ive purchased should quality.
Shortly I will hit the 3-month time frame to transfer my miles into flight dollars.
Can someone offer advise around how I can escalate this beyond the basic customer service team?
Or has someone else had the same problem?
Thanks for any advice.
#1779
Join Date: Mar 2024
Posts: 6
Hello there! I am an student and basically a newborn for this site. Excited to learn and to explore about the airlines and its systems as i am academically into tours and travels too. Will be looking forward to more guidance for using this site properly.
#1784
Join Date: Apr 2024
Location: Belgium
Programs: Star Alliance, One World
Posts: 9
Newbee on RTW
Hi all
I've been following on and off for a while and decided to finally create an account!
Travelling mostly on Star alliance (One world is my second choice)...
I'll need advice on booking fares found on ITA matrix. I tried booking on LH website for my multidestination trip as well as Star alliance round the world website. Can't seem to get through payment page on either site!
Cheers!
I've been following on and off for a while and decided to finally create an account!
Travelling mostly on Star alliance (One world is my second choice)...
I'll need advice on booking fares found on ITA matrix. I tried booking on LH website for my multidestination trip as well as Star alliance round the world website. Can't seem to get through payment page on either site!
Cheers!