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Using AI miles for LH award

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Old Feb 23, 2009 | 12:12 pm
  #1  
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Using AI miles for LH award

Hey all - thought y'all could help. One of my closest friends has enough AI miles to get an LH award but has no idea on how to actually go ahead and book them. He called AI's Flying Returns and they said that he needed to call LH, get a PNR, and then use that PNR with a faxed form. However, LH (both M&M and Res) have no idea on how to do the same. He has gone back and forth and I thought one of you might be able to help him. Let me know.

Thanks.
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Old Feb 23, 2009 | 12:14 pm
  #2  
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LH would justifiably have no clue what they are talking about. AI has to make the reservation on their system and issue the ticket from there. A reservation made by LH can only be ticketed by LH.
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Old Feb 23, 2009 | 12:18 pm
  #3  
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Originally Posted by oliver2002
LH would justifiably have no clue what they are talking about. AI has to make the reservation on their system and issue the ticket from there. A reservation made by LH can only be ticketed by LH.
I agree and it sounds bizarre ... however, having spoken to several agents at AI, they all maintain I need to have a booking generated by LH and then use that PNR. Apparently, they cannot book an LH award. Finally, I don't necessarily think the last bit is true. For example, sometimes you can call them and book in H class for UAL or US partner redemption.

So what to next?

Thanks.
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Old Feb 23, 2009 | 6:29 pm
  #4  
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Very strange... LH's native GDS is Amadeus, AI's is definitely not Amadeus, so AI couldn't even use the reservation/PNR LH can create. If you are a M&M member you can call LH and create a reservation and put it on hold. Would be interesting to try that out
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