Hey all - thought y'all could help. One of my closest friends has enough AI miles to get an LH award but has no idea on how to actually go ahead and book them. He called AI's Flying Returns and they said that he needed to call LH, get a PNR, and then use that PNR with a faxed form. However, LH (both M&M and Res) have no idea on how to do the same. He has gone back and forth and I thought one of you might be able to help him. Let me know.

Thanks.