Help
Jan 3, 2011 | 5:53 pm
#1
Original Poster
Join Date: Mar 2010
Location: DUB
Programs: AA Platinum Pro, HH Diamond, IC AMBASSADOR/DIAMOND Tk/ELITE (*G), JumeirahONE Gold
Posts: 696
Help
9w lost my bags in a flight Delhi-Colombo (this was one of the legs of an in-bound flight ex Dublin). The colombo luggage management company found the bags and they sent this back to Delhi where we are at the moment. The thing is i am flying BA back to Dublin today and I was wondering what is the best way to retrieve my bags. I have received no compensation or phone call back from 9w.
If someone has a contact number that would be great. I called a hundred times to 9w (different numbers as provided by the 9w people) with no luck.
When I get home, I will write a trip report of my delays and luggage nightmare with Jet airways and Lastminute.com
Thx
If someone has a contact number that would be great. I called a hundred times to 9w (different numbers as provided by the 9w people) with no luck.
When I get home, I will write a trip report of my delays and luggage nightmare with Jet airways and Lastminute.com
Thx
Jan 4, 2011 | 1:52 am
#2
Join Date: Oct 2007
Location: LONDON
Programs: CX DM, BA G4L, QR PLT, EK PLT, Hyatt CC, HH DM, SQ SLTRE, BonvoyTit, UK SL, VS Wings, UA, DL, AA
Posts: 1,756
Your best bet would be to actually try and reach someone at Delhi Airport. Try and go early to the 9W counters, and talk to the staff - most likely your bags are held up in customs inspection which can be expedited if the passenger himself is present. The airlines are very limited in what they can do.
Jan 5, 2011 | 12:53 am
#3
Original Poster
Join Date: Mar 2010
Location: DUB
Programs: AA Platinum Pro, HH Diamond, IC AMBASSADOR/DIAMOND Tk/ELITE (*G), JumeirahONE Gold
Posts: 696
Thanks avm. I went to Delhi and they said they will send them home (Ireland).
While their in-flight service is very good, the ground staff and phone help-desk are terrible. I am sure I am going to fly Jet Airways long-haul anymore.
ps. I always enjoy your trip reports and I look forward to reading the next one.
While their in-flight service is very good, the ground staff and phone help-desk are terrible. I am sure I am going to fly Jet Airways long-haul anymore.
ps. I always enjoy your trip reports and I look forward to reading the next one.
Jan 5, 2011 | 4:32 am
#4
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: DL Diamond, Bonvoy Lifetime Titanium, ALL Platinum, IHG Platinum
Posts: 30,690
Thanks avm. I went to Delhi and they said they will send them home (Ireland).
While their in-flight service is very good, the ground staff and phone help-desk are terrible. I am sure I am going to fly Jet Airways long-haul anymore.
ps. I always enjoy your trip reports and I look forward to reading the next one.
While their in-flight service is very good, the ground staff and phone help-desk are terrible. I am sure I am going to fly Jet Airways long-haul anymore.
ps. I always enjoy your trip reports and I look forward to reading the next one.
if i remember correctly, over the last several years i have had baggage problems with 9w, it, ai, ba, ek & aa....if i stopped flying all of them then i would be in trouble....
Jan 5, 2011 | 6:55 am
#5
Original Poster
Join Date: Mar 2010
Location: DUB
Programs: AA Platinum Pro, HH Diamond, IC AMBASSADOR/DIAMOND Tk/ELITE (*G), JumeirahONE Gold
Posts: 696
Thanks avm. I went to Delhi and they said they will send them home (Ireland).
While their in-flight service is very good, the ground staff and phone help-desk are terrible. I am not sure I will fly Jet Airways long-haul again.
ps. I always enjoy your trip reports and I look forward to reading the next one.
While their in-flight service is very good, the ground staff and phone help-desk are terrible. I am not sure I will fly Jet Airways long-haul again.
ps. I always enjoy your trip reports and I look forward to reading the next one.
Jan 5, 2011 | 1:32 pm
#6
Join Date: Oct 2007
Location: LONDON
Programs: CX DM, BA G4L, QR PLT, EK PLT, Hyatt CC, HH DM, SQ SLTRE, BonvoyTit, UK SL, VS Wings, UA, DL, AA
Posts: 1,756
glad it worked out....i would not give up on 9w if i were you....anyone can have a bad experience with any airline....9w are usually very good....
if i remember correctly, over the last several years i have had baggage problems with 9w, it, ai, ba, ek & aa....if i stopped flying all of them then i would be in trouble....
if i remember correctly, over the last several years i have had baggage problems with 9w, it, ai, ba, ek & aa....if i stopped flying all of them then i would be in trouble....
Jan 5, 2011 | 1:39 pm
#7
Join Date: Oct 2007
Location: LONDON
Programs: CX DM, BA G4L, QR PLT, EK PLT, Hyatt CC, HH DM, SQ SLTRE, BonvoyTit, UK SL, VS Wings, UA, DL, AA
Posts: 1,756