Name incorrect in Iberia Plus
#1
Original Poster




Join Date: Apr 1999
Location: Northport, NY
Programs: Advantage 4MM
Posts: 1,742
Name incorrect in Iberia Plus
Iberia has my name incorrect. My surname is repeated twice. I am not able to transfer Avios from BA due to this. I called Iberia was was told to send a message via their website. I have done that several times along with uploading a copy of my passport showing the correct name. It's been a few weeks with no results. I called again today and was given the phone number 34-91-3894357 to call. I called and pressed 1 for English. Then there is a message in Spanish which I don't speak. After the message my call is disconnected. I am completely frustrated as the business award seats for JFK-MAD I want disappear daily.
Any suggestions on how to get this accomplished? I would drive to JFK if there is someone there that can help.
Any suggestions on how to get this accomplished? I would drive to JFK if there is someone there that can help.
#2
FlyerTalk Evangelist


Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: IB+ Gold, TK E+, Hyatt Globalist, Marriott LTP, IHG Diamond
Posts: 14,206
Have you managed to "activate" your account with earning activity? If not, you cannot move Avios anyhow and I would just give up and open a new account...
#4
Original Poster




Join Date: Apr 1999
Location: Northport, NY
Programs: Advantage 4MM
Posts: 1,742
I took craigthemif's advice and created a new Iberia account. I then moved 1,000 Chase points to the new account and was then able to transfer in my BA Avios. No issue with waiting three months
Perhaps at some point I can recover the 1,000 points in the old account.
Perhaps at some point I can recover the 1,000 points in the old account.

