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Name incorrect in Iberia Plus

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Old Jun 6, 2022 | 1:31 pm
  #1  
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Name incorrect in Iberia Plus

Iberia has my name incorrect. My surname is repeated twice. I am not able to transfer Avios from BA due to this. I called Iberia was was told to send a message via their website. I have done that several times along with uploading a copy of my passport showing the correct name. It's been a few weeks with no results. I called again today and was given the phone number 34-91-3894357 to call. I called and pressed 1 for English. Then there is a message in Spanish which I don't speak. After the message my call is disconnected. I am completely frustrated as the business award seats for JFK-MAD I want disappear daily.
Any suggestions on how to get this accomplished? I would drive to JFK if there is someone there that can help.
Schutzee is offline  
Old Jun 6, 2022 | 3:02 pm
  #2  
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Have you managed to "activate" your account with earning activity? If not, you cannot move Avios anyhow and I would just give up and open a new account...
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Old Jun 6, 2022 | 7:21 pm
  #3  
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I activated it with 1000 Ultimate Rewards points. I considered a new account but dont I have to wait 90 days before I can transfer in the BA Avios?
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Old Jun 7, 2022 | 2:28 pm
  #4  
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I took craigthemif's advice and created a new Iberia account. I then moved 1,000 Chase points to the new account and was then able to transfer in my BA Avios. No issue with waiting three months Perhaps at some point I can recover the 1,000 points in the old account.
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