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-   -   Name incorrect in Iberia Plus (https://www.flyertalk.com/forum/iberia-iberia-club/2082032-name-incorrect-iberia-plus.html)

Schutzee Jun 6, 2022 1:31 pm

Name incorrect in Iberia Plus
 
Iberia has my name incorrect. My surname is repeated twice. I am not able to transfer Avios from BA due to this. I called Iberia was was told to send a message via their website. I have done that several times along with uploading a copy of my passport showing the correct name. It's been a few weeks with no results. I called again today and was given the phone number 34-91-3894357 to call. I called and pressed 1 for English. Then there is a message in Spanish which I don't speak. After the message my call is disconnected. I am completely frustrated as the business award seats for JFK-MAD I want disappear daily.
Any suggestions on how to get this accomplished? I would drive to JFK if there is someone there that can help.

craigthemif Jun 6, 2022 3:02 pm

Have you managed to "activate" your account with earning activity? If not, you cannot move Avios anyhow and I would just give up and open a new account...

Schutzee Jun 6, 2022 7:21 pm

I activated it with 1000 Ultimate Rewards points. I considered a new account but don’t I have to wait 90 days before I can transfer in the BA Avios?

Schutzee Jun 7, 2022 2:28 pm

I took craigthemif's advice and created a new Iberia account. I then moved 1,000 Chase points to the new account and was then able to transfer in my BA Avios. No issue with waiting three months :) Perhaps at some point I can recover the 1,000 points in the old account.


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