leroy11

sheppy26

Hi everyone,

My partner still hasn't heard anything from Iberia except the standard "sorry for the inconvenience" emails in response to their requests and are now trying again. Would anyone be so kind as to give me an idea of the sort of wording that you used in the emails to the execs that seemed to get a satisfactory response? I have started to draft something, saying we booked in June, followed the rules, expected the avios in July, have chased twice and that I feel this is an unacceptable situation to not hear anything back. I have also said that if I don't get a satisfactory response in the next 72 hours, then I will refer it to the authorities and advertising standards people.

What do you think? Too strong? Not strong enough? I have thought about also including the likes of Willie Walsh and other IAG execs on the email so they can see what is happening at Iberia. What do you guys think?

Frequentflyer99

I am not sure if this has been mentioned before, but I picked up some useful intel when struggling to get Avios refunded on a cancelled Avis booking made with the bonus Iberia Avios. I e-mailed [email protected] with an informative subject line, and heard nothing. I messaged the Twitter desk, who told me to re-send with only my Iberia Plus number in the e-mail subject line. I did so the same evening and had a helpful and detailed response (in English) the following morning. The issue was sorted the next day.

Polo1980

Iberia is offering me One way awards on Qatar metal , I thought Qatar was only bookable as a return? 100 k avios+ 300 EUR taxes

no_idea

Managed to transfer from IBeria to BA ? do you now have a 'minus balance' in your account ?

gnargel

You are right! Just called the US number:

First agent: I cannot help you, you should not have said "Iberia Plus" at the prompt, but instead "Avios"
Second agent: I cannot help you, you should not have said "Avios" at the prompt, but instead "Iberia Plus"
Third agent: I cannot help you, you need to call the number in Spain

At least, they were all very friendly :-)

bruno-s

In case someone wonders, I've checked in to the flight and didn't show up. Nothing happened, i.e. no miles removed, but of course no extra miles credited either. So all good.

ChocolateFactory

I've mentioned it earlier. Sometimes it works, but it seems like it's only some routes and some dates. I have also seen AY, I think.

Psychiatrist

My IB account is now 3 months old - and the system allows me to transfer to BA Avios.

(I successfully received the 90,000 + 200 sign up bonus IB Avios.)

I haven't been up to date with the developments in the recent months.

Is there any risk for transferring to BA Avios? Does that also solve the "December 2018" deadline issue for using the IB Avios?

(BA Avios is a much better deal on partner redemptions, HKG-TPE round trip in CX J is 34000 IB Avios + 49.35 € vs. 18000 BA Avios + 44 GBP)

rrgg

I asked IB about transferring the promotional points to BA. They reconfirmed what was said a few months ago. Transferring to BA does not count as redeeming the promotional points. Your IB account will be deducted 90k.

gnargel

Hi, I want to call the Spanish Iberia Plus number, but when I call the number I find on the Iberia website (+34 901 201 214) with either my European cell phone or Skype, the call cannot be completed. Does anyone have a better number (sorry, could not quickly find it in this thread)?

Thank you!

Edit: +34 91 374 24 42 does not work either...

Psychiatrist

I don't mind the IB account having a negative balance (which was mentioned before).

But is there any risk in transferring to BA? Or is it best to just redeem directly from IB account?

(I assume once the IB --> BA transfer is done, the BA points do not have an expiry date of December 2018)

ChocolateFactory

gnargel

Thank you, that works!

rrgg

Maybe they won't have an expiry of December 2018 if sitting in the BA account. However, I thought BA and IB avios will be combined at the end of the year. So your positive BA balance will be added to the negative IB one.