Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jun 24, 2018, 3:45 am
#316
Join Date: May 2014
Location: Great Britain
Programs: Air: QR Silver. BA Silver Emirates, Hotels: CC Gold, IHG Spire AMB, Hilton Diamond.
Posts: 1,487
Madrid :-)
I found the distance chart of course but working out which destination fits into which catagory takes effort :-(
Was hoping someone knew of a blog which had already done the hard work ;-)
Shame about the taxes, even if approximates.
I found the distance chart of course but working out which destination fits into which catagory takes effort :-(
Was hoping someone knew of a blog which had already done the hard work ;-)
Shame about the taxes, even if approximates.
Last edited by Sisyphus1carus; Jun 24, 2018 at 4:18 am
Jun 24, 2018, 4:52 am
#317
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,048
Presumably booked individually and with enough time in between to cover for mis-connects. I can easily see IB being quite strict about not protecting people on separate tickets.
Jun 24, 2018, 4:55 am
#318
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
Does anyone have a solution to the name problem? I've tried using various web browsers, re-checked my details in my IB+ account which is over a year old:
Please check your Iberia Plus number xxxxxxxx because it does not match the name and family name on the booking. If you are an On Business member, the name must the same as the one you have with Iberia Plus. Change it with On Business before booking your flight.
Please check your Iberia Plus number xxxxxxxx because it does not match the name and family name on the booking. If you are an On Business member, the name must the same as the one you have with Iberia Plus. Change it with On Business before booking your flight.
Jun 24, 2018, 5:10 am
#319
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
I managed to book 2 tickets. I'm in Malaysia at the moment, but my account is listed as in the UK. I used a VPN and the site directed me to the US website. I booked a back to back ticket. But what are the ramifications if I don't actually fly?
Wondering if I should buy more tickets...
Question - why doesn't the website allow bookings on other carriers other than what seems to be only on IB or BA flights?
Wondering if I should buy more tickets...
Question - why doesn't the website allow bookings on other carriers other than what seems to be only on IB or BA flights?
Jun 24, 2018, 5:20 am
#320
Join Date: Jul 2001
Location: Chevy Chase, MD 20815
Posts: 1,149
Does anyone know for sure if you can transfer Iberia Avios to British Airways Executive Avios if you have a Household account? I am thinking NOT. Then, do I need to undo the Household
account and then will it work?
account and then will it work?
Jun 24, 2018, 5:27 am
#321
Join Date: Oct 2005
Location: UK
Programs: BA Silver, IHG Diamond, Hilton Gold,
Posts: 558
You can't transfer them into a BA Avios household account. You can transfer to an Avios, Vueling or Aer Lingus and then move to a BA Household account
Jun 24, 2018, 5:43 am
#322
Join Date: Apr 2017
Location: FRA
Programs: UA 1K, Hilton Diamond
Posts: 147
Had an IB account since I did a status match from AB.
But will not risk creating new account for gf based on what I've read throughout this thread.
Booking 10x SDR-MAD for June 2019 went through flawlessly.
Let's gamble!
But will not risk creating new account for gf based on what I've read throughout this thread.
Booking 10x SDR-MAD for June 2019 went through flawlessly.
Let's gamble!
Jun 24, 2018, 6:16 am
#325
Join Date: Aug 2006
Programs: BAEC Gold/GGL, IHG Diamond AMB
Posts: 1,074
Looked at all sorts of permutations and dates but then thought:
- it’s a lot of hassle
- lots of single one way flights means more chance of schedule changes and issues
So luckily as IB are booking up to Jun 19 I was going to IBZ anyway for 3 nights so booked LHR-IBZ-MAD-LHR and in effect me and Mrs Our_Kid got paid £189.21 to go on a holiday we were going on anyway
- it’s a lot of hassle
- lots of single one way flights means more chance of schedule changes and issues
So luckily as IB are booking up to Jun 19 I was going to IBZ anyway for 3 nights so booked LHR-IBZ-MAD-LHR and in effect me and Mrs Our_Kid got paid £189.21 to go on a holiday we were going on anyway
Jun 24, 2018, 6:52 am
#326
Join Date: May 2003
Location: LAX
Programs: DL-Plat, UA-Plat 2MM, AA-PlatPro, B6-Mosaic 3, AY-Plat, HY-Globalist, MR-LT Plat, HH-Gold
Posts: 1,235
Try entering IB number again
As of late last night, got the same error message as everyone else with a new account when trying to input IB number. Tried this morning and all PNRs accepted the number. I started the new account yesterday at approx 5p ET, so still well under 24 hours. It may be that they do daily updates to their system, but in any case mine was enabled within the past 6 hours.
Jun 24, 2018, 6:53 am
#327
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA gold
Posts: 2,199
Looked at my receipts.
My tickets issued on web site show issued by: Iberia LAE SA Operadora Unipersonal. My tickets issued on app show issued by: Iberia.com IB.Com.Es
For those wanting to see- it is under Ticket data section on 1st page to the right of the ticket number and issue date.
My tickets issued on web site show issued by: Iberia LAE SA Operadora Unipersonal. My tickets issued on app show issued by: Iberia.com IB.Com.Es
For those wanting to see- it is under Ticket data section on 1st page to the right of the ticket number and issue date.
Jun 24, 2018, 7:16 am
#328
Join Date: Jun 2018
Posts: 29
Looked at my receipts.
My tickets issued on web site show issued by: Iberia LAE SA Operadora Unipersonal. My tickets issued on app show issued by: Iberia.com IB.Com.Es
For those wanting to see- it is under Ticket data section on 1st page to the right of the ticket number and issue date.
My tickets issued on web site show issued by: Iberia LAE SA Operadora Unipersonal. My tickets issued on app show issued by: Iberia.com IB.Com.Es
For those wanting to see- it is under Ticket data section on 1st page to the right of the ticket number and issue date.
Another interesting fact - i asked her to then cancel my bookings from the app and that I would try to book via the website. given i booked less than 24 hours ago i expected a full refund - SHE SAID ALL APP BOOKINGS ARE MADE IN SPAIN AND DOT REGULATIONS OF 24 HOUR REFUNDS DONT APPLY. What bull crap is that - i told her to provide me proof via email saying this and she said call center can't send emails. I will wait to see if avios post and if they don't i will escalate to DOT and my credit card issuer
Jun 24, 2018, 7:17 am
#329
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
Called Iberia - got through their customer service desk after 30 mins of holding. They say that avios will only be honored if you made the booking on the website using the specific link. they had no answer when i said my app tickets are issued by iberia.com as well - agent said she will escalate all ten tickets to get an answer on whether or not i will get the promo avios
Another interesting fact - i asked her to then cancel my bookings from the app and that I would try to book via the website. given i booked less than 24 hours ago i expected a full refund - SHE SAID ALL APP BOOKINGS ARE MADE IN SPAIN AND DOT REGULATIONS OF 24 HOUR REFUNDS DONT APPLY. What bull crap is that - i told her to provide me proof via email saying this and she said call center can't send emails. I will wait to see if avios post and if they don't i will escalate to DOT and my credit card issuer
Another interesting fact - i asked her to then cancel my bookings from the app and that I would try to book via the website. given i booked less than 24 hours ago i expected a full refund - SHE SAID ALL APP BOOKINGS ARE MADE IN SPAIN AND DOT REGULATIONS OF 24 HOUR REFUNDS DONT APPLY. What bull crap is that - i told her to provide me proof via email saying this and she said call center can't send emails. I will wait to see if avios post and if they don't i will escalate to DOT and my credit card issuer
Jun 24, 2018, 7:22 am
#330
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,622
I'm sitting this one out. Firstly, there seems to be too much potential for goal posts to be moved.
Secondly I'm not even sure whether I can actually use the promotional Avios (travel fully booked for this winter season, then working until mid-October next year). If they didn't have to be used by December, I would probably take a gamble.
All in all, too many variables for me. But good luck to everyone who has taken a punt - I hope it works out.
Secondly I'm not even sure whether I can actually use the promotional Avios (travel fully booked for this winter season, then working until mid-October next year). If they didn't have to be used by December, I would probably take a gamble.
All in all, too many variables for me. But good luck to everyone who has taken a punt - I hope it works out.