Originally Posted by
Crofton138
Does anyone have a solution to the name problem? I've tried using various web browsers, re-checked my details in my IB+ account which is over a year old:
Please check your Iberia Plus number xxxxxxxx because it does not match the name and family name on the booking. If you are an On Business member, the name must the same as the one you have with Iberia Plus. Change it with On Business before booking your flight.
From experience, if you don't have any activity for a year in your account, the points disappear and your account is effectively closed.