Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 5, 2018, 7:10 pm
#1426
Join Date: Jul 2018
Posts: 7
Have you received any more news from BA recently? My BA household account is also blocked after transferring from IB to BA two days ago. Phoned local BA centre and been told they cannot do anything other than Email to the head office to find out reasons behind it.
Jul 5, 2018, 8:06 pm
#1427
Join Date: Jul 2018
Posts: 7
Its more likely due to too frequently moving avios between accounts (moving 90k at least need more than 20 times i bet) and/or changing email+address (in order to match with each others).
Most ppl around me moved avios yesterday got their ba acct locked today due to "security measure". I did call but no further info could be provided. They just asked me to wait for email/mail to be sent from avios uk centre.
Anyway, I made redemptions already and only few leftovers there. I dont mind to provide any proof as I did over 5 times in the past (yes! My avios account was locked over 5 times in past years with very stupid reasons like someone logged in outside uk, email address has been changed twice within two mins... Blah blah...).
Most ppl around me moved avios yesterday got their ba acct locked today due to "security measure". I did call but no further info could be provided. They just asked me to wait for email/mail to be sent from avios uk centre.
Anyway, I made redemptions already and only few leftovers there. I dont mind to provide any proof as I did over 5 times in the past (yes! My avios account was locked over 5 times in past years with very stupid reasons like someone logged in outside uk, email address has been changed twice within two mins... Blah blah...).
Jul 5, 2018, 8:19 pm
#1428
Join Date: Nov 2015
Location: PDX
Programs: AS MVPG 75K, BA Silver, AC, AF/KL, AV, VS | Hilton, Hyatt, Marriott
Posts: 459
It was generous that far back but over time the spend level increased. Here is a link to the 2011 offer: https://thepointsguy.com/2011/04/bre...-airways-visa/ . That was 100k for $2.5k in spend. But an offer like that hasn't been seen in the last 4-5 years at least possibly even longer. All the recent offers have been in the $20k range at least that I can recall.
Here is an example of the most recent offer (I think): https://thepointsguy.com/news/britis...current-offer/
Here is an example of the most recent offer (I think): https://thepointsguy.com/news/britis...current-offer/
Sort of related to the thread's topic - is anyone else experiencing multiple charges on a credit card for your award bookings using your bonus Avios? All are still in "Pending" mode but I don't understand why my two bookings on Tuesday generated 6 charges per ticket, for the same amount. Then this morning my charge alert texts went off because the same charges were done again but this time 4 on one ticket and 3 for the other. It makes no sense. I won't panic yet unless all of them move to "Posted"!
Jul 5, 2018, 9:10 pm
#1429
Join Date: Mar 2014
Posts: 60
Verification documentation varies (read: inconsistent) each time. Sometimes need an address proof, sometimes just need a proof of a latest avios transaction, once even just need to make to call to show them I m a real person (regardless I have so many flying activities in acct...).
The processing time solely depends on their IT dept instead of audit dept (surprise?!). Usually I can finalise the thing with their auditors within one or two days (fb and twitter would be ur best frd), but not uncommon to wait over a week for their IT guy to unlock my acct and reinstate avios.
So... Good luck guys, they r easier to deal with than those idiots from IHG though.
Jul 5, 2018, 9:55 pm
#1430
Join Date: Jul 2018
Posts: 31
Now I need to resend (1) and (2) and all ten of (3). Gmail only allows you to attach total of 25 MB to each email. The paper work is is more than that.
My question - those of you who have already sent in the requested docs, how did you do it? 12 attachments or what? Thanks~
Passport scan - 500 kb, form scan 400 kb, eticket PDF - 66 kb x 10 = 660 kb.
It's less than 2 megabytes altogether. You should not need to worry about Gmail's 25 MB attachment limit.
Jul 5, 2018, 9:59 pm
#1431
Join Date: Jul 2018
Posts: 31
but the email that we all got stated the following....
“If you took part in our recent 9,000 extra Avios promotion for the purchase of tickets at Iberia.com, please attach a copy of any tickets purchased during the period and send it to us by 31 July 2018 in order to collect your Avios.
Once we have verified your identification and proof of ticket purchase we will award the Avios due—as per the campaign terms and conditions—to your account.”
which says please attach a copy of any tickets.... doesn’t mention confirmation emails
Además, si usted participó en la campaña de 9.000 Avios adicionales por compra de billetes en Iberia.com, por favor es necesario que adjunte los billetes comprados en este periodo para beneficiarse de la campaña en los mismos plazos indicados anteriormente.
It talks about copy of tickets, not copy of confirmation emails. All my tickets have issue date 23 & 24, even though ticketed in USA they go by Spain time (booked all on 23rd US time but some where already 24th Spanish time). In addition, I am not sure any PDF ticket confirmation has IB+ number at all. The IB+ numbers are now attached to all reservations, but a newest copy of Eticket I asked IB to send me, does not have it. I would not be so sure ticket confirmations have IB+ number. We would need someone with pre-exiting IB+ account to confirm if PDF etickets he received had IB+ number or not within that PDF.
Last edited by rubiohiguey; Jul 5, 2018 at 10:05 pm
Jul 6, 2018, 2:20 am
#1432
Join Date: Jun 2013
Location: London
Programs: BAEC Gold, HHonors Diamond, Marriott Gold
Posts: 1,546
no I called yesterday and they couldn’t tel me anything and didn’t know how long the account would be locked for. I’m part of a household account and I can see on my partners account the household balance including the 90,000 transfer is still in tact so will just have to wait it out.
Jul 6, 2018, 4:23 am
#1434
Join Date: May 2013
Location: Melbourne, Australia
Posts: 123
Just found the mail asking for more information in my gmail spam folder. I checked it before, but it's in Spanish first and English only at the bottom, so I overlooked it.
I had sent the requested information yesterday already though, but didn't receive an auto reply. What exact subject did you use? Could that be that they look for just the number and match that? I used "Identity check for #0000000 ". Tried to resend it with just the number. Let's see if they get it now.
I had sent the requested information yesterday already though, but didn't receive an auto reply. What exact subject did you use? Could that be that they look for just the number and match that? I used "Identity check for #0000000 ". Tried to resend it with just the number. Let's see if they get it now.
Jul 6, 2018, 4:31 am
#1435
Join Date: Apr 2014
Location: United Kingdom
Programs: BA Silver
Posts: 101
Just found the mail asking for more information in my gmail spam folder. I checked it before, but it's in Spanish first and English only at the bottom, so I overlooked it.
I had sent the requested information yesterday already though, but didn't receive an auto reply. What exact subject did you use? Could that be that they look for just the number and match that? I used "Identity check for #0000000 ". Tried to resend it with just the number. Let's see if they get it now.
I had sent the requested information yesterday already though, but didn't receive an auto reply. What exact subject did you use? Could that be that they look for just the number and match that? I used "Identity check for #0000000 ". Tried to resend it with just the number. Let's see if they get it now.
I've sent mine again a few moments ago as 2 days ago sent it to no auto reply
sent it this time with the addition of pdf of every confirmation email too as it shows ib plus number in every booking even though not on the tickets
Jul 6, 2018, 4:47 am
#1436
Join Date: May 2013
Location: Melbourne, Australia
Posts: 123
Jul 6, 2018, 6:47 am
#1437
Join Date: Jul 2018
Posts: 21
I recieve this mail.Estimado Sr. XXXX:
De acuerdo con el correo electrónico que hemos recibido en nuestro Centro de Servicios Iberia Plus, en relación a al bloqueo temporal de su cuenta Iberia plus, le informamos que hemos recibido correctamente su documentación y nos gustaría informarle que procedimos a activar su cuenta de Iberia Plus.
De igual manera, hemos procedido a generarle un nuevo PIN temporal de acceso a su cuenta, el cual recibirá prontamente a la dirección de correo electrónico asociada a su cuenta, asimismo, le indicamos que debe generar un nuevo PIN luego de ingresar con el código que hemos generado a través de nuestro departamento.
Por último, le indicamos que aún nos encontramos verificando si sus reservas aplican para la acreditación del bono de Avios, le pedimos amablemente esperar un tiempo adicional.
Lamentamos las molestias que este hecho le haya podido causar y esperamos seguir contando con su confianza.
Aprovechamos esta oportunidad para enviarle nuestro más cordial saludo.
Su Centro de Servicios Iberia Plus.
De acuerdo con el correo electrónico que hemos recibido en nuestro Centro de Servicios Iberia Plus, en relación a al bloqueo temporal de su cuenta Iberia plus, le informamos que hemos recibido correctamente su documentación y nos gustaría informarle que procedimos a activar su cuenta de Iberia Plus.
De igual manera, hemos procedido a generarle un nuevo PIN temporal de acceso a su cuenta, el cual recibirá prontamente a la dirección de correo electrónico asociada a su cuenta, asimismo, le indicamos que debe generar un nuevo PIN luego de ingresar con el código que hemos generado a través de nuestro departamento.
Por último, le indicamos que aún nos encontramos verificando si sus reservas aplican para la acreditación del bono de Avios, le pedimos amablemente esperar un tiempo adicional.
Lamentamos las molestias que este hecho le haya podido causar y esperamos seguir contando con su confianza.
Aprovechamos esta oportunidad para enviarle nuestro más cordial saludo.
Su Centro de Servicios Iberia Plus.