36902BRF

Sad but not surprising to see Iberia weaseling out of the promotion. I am in no way defending Iberia here but this backs up my decision not to participate due to how popular this deal got (though I may have been ok since I had a existing Iberia account with (very few) flight earnings). The more the blogs shout a deal the much riskier it becomes and it unfortunately generally leads to abuse on both sides. Good luck to those who participated I still hope you get your miles.

craigthemif

Weasling out of the promotion? By offering refunds to people who never had any intention of flying the sectors booked? And who have never had anything to do with Iberia before two weeks ago?

It's worth keeping in mind that nobody is going to end up out of pocket for this, so by all means "boycott" an airline you never had any intention of flying...

brody24

This is why im not terribly angry and likely not going to fight it. If they are willing to offer full and complete refund I can move on. I just dont like the principle of the whole thing, where I followed all terms and conditions, provided all requested info, only to essentially be called a liar in claiming there were inconsistencies when they clearly were not. I just want an honest answer as to why. I get that they needed a way to weasel out to some extent, but at least be straight with me.

36902BRF

Yes weaseling given some of what their Twitter folks and public affairs folks were saying up until the end of the promotion. Iberia (or at least some of their reps) was basically inviting folks to game this deal. Yes folks were somewhat stupid to rely on that and honestly I am surprised folks who were buying 10 cheap one-ways couldn't see this train wreck coming. As I said I stayed out of this one but there is certainly some blame on Iberia here in my opinion given what they posted on Twitter and provided to some blogs. That said other than being out some time and aggravation folks will be made whole one way or the other it seems. And I personally have no intention of boycotting Iberia or anybody else I have played this game before and will play it again when it makes sense. You win some and you lose some.

gnomey

I received a couple of auto-reply for the Iberia emails I sent this morning ... only came a few days after the initial email was sent from my end.

So it sounds like perhaps the auto-reply only gets sent out when they start clearing out their inbox

Just an update for folks who is still waiting for the elusive auto-reply, that there is some sort of delay.

kingofbeans

brody24

Oh and the temporary PIN they sent me after sending the "booking inconsistencies" email doesnt work. So even more problems. May just take the refund and bail on these scumbags for good.

pushmyredbutton

Which is probably what they're betting on. They can weed out a fair number of people who don't want to deal with the fight and reduce their liability.

brody24

Pretty much. Its wrong, unprofessional, unethical and needless. But its a facade they can reliably hide behind as they weasel their way out. I hate that i am effectively rewarding them for their incompetence. Im a lawyer myself so i always take the chance to get someone on the phone to make my case. But here, the communication is so poor and the messaging so disparate and poorly-disseminated that i might as well be talking to a wall.

frenchft

Class action. Already contacted an attorney, he is very interested in the case.
Let's wait end of the month to see what they mean by inconsistencies.
When I mentioned him those email he told me "even better", we will find people with old accounts and same routing, will be a nice one
I keep you all posted.

PS : I don't care about the comments and "happy people" around. I fly a lot, I don't have credit cards, all my miles and points are hard earned (100+ flights / 330+ nights every year), so I have participate in this promotion by respecting the rules and don't accept an airlines or whoever think they can play with customer and cheat. It's a question of business ethics and principle now. Nobody forced Iberia to run such a silly promotion.

frenchft

Those people desserve a class action. it's totally unethical, breaking a contract with a customer in EU and I don't talk about the non respect of GDPR, this is another topic.

frenchft

Of course, don't give up... those people desserve the worst.

Tommys888

deviantdesi

Adam1222

I was wondering how long it would take for someone to threaten a class action... putting aside that any US claim would likely be preempted by the Airline Deregulation Act, the class action mechanism isnt as prominent in Spain, and the individual differences between those people who have yet -- in the 5 days since they started posting-- which would make this case a bad one for class treatment, this sounds like a great idea. I'm sure you found a lawyer who is "interested". That means....so much.
If you can't stand the risk of not getting your points out of a promotion like this, dont play the game. Here, they are even refunding you so you are left in the same position you would be had you not speculatively booked tickets you didnt intend to fly. Thus, no damages.

With all the terrible stuff in the world, to say "these people are the worst" shows a remarkable sense of entitlement or lack of awareness.