Interesting: Groupon is selling Avios in Spain
Mar 7, 2016, 4:27 am
#302
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
Had this from Iberia today...
Hello Sunshinebob , we just spoke to the responsible department regarding this issue. They confirm that the partner (Groupon) has started processing the files that are pending and they expect to have within the next few days the details to start sending the Avios to the accounts. We don't have much more information. We are well aware that this has been an extraordinary situation and we apologize for the inconvenience. We'll keep you posted with the status of the process. Regards."
For what its worth......
Hello Sunshinebob , we just spoke to the responsible department regarding this issue. They confirm that the partner (Groupon) has started processing the files that are pending and they expect to have within the next few days the details to start sending the Avios to the accounts. We don't have much more information. We are well aware that this has been an extraordinary situation and we apologize for the inconvenience. We'll keep you posted with the status of the process. Regards."
For what its worth......
Mar 7, 2016, 6:46 am
#303
Join Date: May 2013
Location: MAD
Programs: IB+, BAEC
Posts: 3,106
As you live near Málaga, I'm sure you're aware. But for anyone else reading this "Next few days" means probably a week or two. Also keep in mind that you can't expect much to get done on holy week which is also coming up.
Mar 7, 2016, 8:26 am
#304
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
Y feliz semana santa para ti . Estoy contento estaré de vacaciones a mí mismo . Si veo un elemento más en la televisión sobre el hijo predilecto de Málaga podría matarme !!
Mar 9, 2016, 9:39 am
#305
Join Date: Dec 2004
Location: Finland
Programs: BA Gold, LH Senator, SPG Gold
Posts: 352
I didn't report the cc scam yet as Iberia had asked for the Groupon coupons on my other e-mail account which I hadn't been reading (the first time they've sent e-mail).
The quite customer oriented Twitter contact just told that "our colleagues informed us that the Groupon bug is now fixed and they will starts to credit the Avios."
Hoping for the best..
The quite customer oriented Twitter contact just told that "our colleagues informed us that the Groupon bug is now fixed and they will starts to credit the Avios."
Hoping for the best..
Mar 29, 2016, 3:31 pm
#306
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
Mar 30, 2016, 12:20 pm
#308
Join Date: Jul 2014
Location: Los Angeles
Posts: 77
People, If you continue waiting for the Avios you will run out of time to dispute the credit card charges and you will be left without your money and Avios. I highly recommend you file disputes. It is now pretty much four months, I don't understand why many are still waiting.
Apr 4, 2016, 4:11 am
#309
Join Date: Apr 2016
Location: London
Programs: BA G, VS G
Posts: 1
Groupon is selling Avios
I will suggest that anyone still awaiting a response contact the CEO of Iberia Mr. Luis Gallego via [email protected] . His office gets in touch within 24 hours, it worked for me.
Apr 5, 2016, 3:49 am
#310
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
Its been four weeks since I was told a few days and I drew the line in the sand and disputed the charge with amex.
Groupon Spain have been completely useless and I don't think I will every deal with them again. Iberia's twitter team have been very pleasent but it appears their hands are tied by groupon..
Someone needs to be the bigger man and just sign all these off.
Groupon Spain have been completely useless and I don't think I will every deal with them again. Iberia's twitter team have been very pleasent but it appears their hands are tied by groupon..
Someone needs to be the bigger man and just sign all these off.
Apr 5, 2016, 8:33 am
#311
Join Date: Oct 2013
Location: New York, NY
Programs: AAdvantage, BA Executive Club
Posts: 53
I will suggest that anyone still awaiting a response contact the CEO of Iberia Mr. Luis Gallego via [email protected] . His office gets in touch within 24 hours, it worked for me.
Apr 6, 2016, 12:59 pm
#312
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
Following my dispute with amex over the missing miles they agreed within 24 hours to refund me the €245 euros I paid last year...
Its a shame it came to this but its groupon's own fault and I got strung along enough.. I have been patient and in constant contact chasing in English and Spanish with both themselves and Iberia but they kept moving the goalposts.
I did get most of my avios and ALL of my money back so let's see where it goes from here..
Its a shame it came to this but its groupon's own fault and I got strung along enough.. I have been patient and in constant contact chasing in English and Spanish with both themselves and Iberia but they kept moving the goalposts.
I did get most of my avios and ALL of my money back so let's see where it goes from here..