Jul 1, 2013, 10:41 am
Last edit by: seawolf
Based upon requests, this is now a wiki - please feel free to edit - but please only post the suite that you are confirmed into and not what you ultimately get (eg PH Vendome books into Park Suite but many ultimately get a Park Executive Suite). I'll start with that one for formatting example - I will try to do refinements to this when I have some time later.
To check the room type you booked into, you may use Hyatt E-Concierge:
https://www.hyatte-concierge.com/Login.aspx
Americas
Argentina
PH Buenos Aires (Palacio Duhau) - Park Suite
PH Mendoza - Park Suite
Aruba
Hyatt Regency Aruba - Garden and Pool View Executive Suite (formerly Cayena Suite - only 3 available on property) Jan 2017
Brazil
GH Sao Paolo - Grand King Suite (Mar 2016)
Canada
Andaz Ottawa - Andaz Suite
HR Toronto - Deluxe Suite
Costa Rica
Andaz Peninsula Papagayo - Andaz Suite
Mexico
GH Playa Del Carmen - Grand Suite King
Ziva Cancun - Pyramid Suite
Ziva Puerto Vallarta - One Bedroom Plunge Pool Suite King (Feb 2016)
Ziva Los Cabos - Club Ocean View Master King or Double
USA
Arizona
HR Phoenix - Studio (Room type doesn't show on website, Mar 2016)
California
Andaz San Diego - Andaz Loft/Suite
Andaz West Hollywood - Andaz Suite
GH San Francisco - Executive Suite (not City View)
HR Huntington Beach - So Cal Suite is one used for DSU availability
HR Indian Wells - Executive Suite or Hospitality Suite (these rooms don't show for booking online, so no way to see availability without calling)
HR La Jolla, CA - Studio Suite
HR Long Beach - Harbor Suite (Jan 2016)
HR Mission Bay Resort and Spa - Waterfront Suite King
HR Monterey, CA - Monterey Suite
HR San Francisco - Balcony Suite
Hyatt Carmel Highlands - Townhouse
Hyatt Fisherman's Wharf - Executive Suite
GH Manchester, San Diego - Signature/Conference Suite
Hyatt The Pike, Long Beach, CA - Master Suite
PH Aviara - Park Luxury Suite
Colorado
GH Denver - Executive Suite
HR Denver Tech Center - Hospitality Suite
Connecticut
HR Greenwich - Fairfield Suite (Feb 2016)
Florida
GH Tampa Bay - Premier Suite
HR Clearwater - 1 Bedroom Suite
HR Grand Cypress - Executive Suite
HR Coconut Point Bonita Springs - Bay Suite (Feb 2016..."junior suite" in Hyatt system)
HR Miami - Miami Suite
Georgia
Andaz Savannah - Andaz Loft
GH Atlanta in Buckhead - Executive Suite
Hawaii
Andaz Maui - Partial View Andaz Suite
GH Kauai - Garden Suite
HR Maui - Ocean Suite
HR Waikiki - 'Parlor' Suite
Illinois
HR Chicago - Junior Suite
HR O'Hare - Regency Suite (Apr 2016)
PH Chicago - Grand Executive Suite (Mar 2016)
PH Chicago - Grand Executive Suite (Oct 2017). Described as "This is a standard suite." on their website.
PH Chicago - Park Suite (Nov 2017). Described as "This is a standard suite." on their website.
Louisiana
Hyatt Regency New Orleans - Executive Junior Suite (Dec 2016)
Maryland
Hyatt Chesapeake Bay: Chesapeake Suite
Massachusetts
HR Boston - Executive Suite (March 2016)
HR Boston - Used TSU for Executive Suite - proactively upgraded to VIP Suite at check-in (November 2019)
HR Boston Harbor - Junior Suite
Minnesota
HR Bloomington-Minneapolis- Regency Suite
HR Minneapolis - Executive Suite
Missouri
HR St. Louis - Junior Suite
New Jersey
HR Jersey City - Hudson River Suite or Ellis/Bridal Suite
New Mexico
HR Albuquerque - Junior Suite (Mar 2016)
New York
Andaz 5th Ave - Balcony Suite (Jan 2017)
Andaz Wall Street - Andaz Suite
GH New York - Junior Suite
Hyatt Times Square - Corner Suite (Feb 2017)
PH New York - Junior Suite
Outlying Islands
Hyatt Regency Guam - Regency Suite King/Twin (Jan 2017)
Rhode Island
HR Newport - Bi-level Suite (Jan 2016)
Texas
HR Austin - River View Suite (May 2016)
HR Houston Galleria - Regency Suite King (May 2017)
GH San Antonio - Hospitality Suite (Feb 2017)
Utah
Hyatt Centric Park City - 1 BDRM Residence with Queen Bed (Mar 2016)
Virginia
HR Fairfax - Panoramic Suite
HR Reston - Conference Suite
Hyatt Arlington - Executive Suite
Washington
GH Seattle - Emerald Suite
Hyatt at Olive 8, Seattle - Luxury King Suite
Washington D.C.
GH Washington - One Bedroom Grand Suite
HR Dulles - Executive Suite (Mar 2016 - don't do it, according to this post)
PH Washington DC- Park Suite as of 12/2014 (previously Park Executive Suite)
Africa
Tanzania
PH Zanzibar - Park Suite King
Asia
Cambodia
PH Siem Reap - Park Suite King
China
GH Beijing - Grand Suite
GH Sanya - Grand Suite King (Oct 2016)
GH Shanghai - Grand Suite King
Hyatt on the Bund, Shanghai - Bund Suite King
PH Ningbo - Park Suite King
PH Shanghai - Park Suite King
Hong Kong
GH Hong Kong - Grand Suite, floors 12-19
HR Tsim Sha Tsui - Regency Suite King, floors 17 and lower
HR Sha Tin - Regency Suite King
India
GH Mumbai - Grand Suite King
HR Delhi - Regency Suite King
HR Mumbai - Regency Suite (Nov 2016)
Hyatt Bangalore MG Road - Hyatt Suite
PH Hyderabad - Park Suite King (March 2016)
Indonesia
GH Bali - Grand Suite King
HR Bandung - Regency Suite King (left Hyatt)
HR Yogyakarta - Regency Suite King
Bali Hyatt - Regency Suite King
Japan
Andaz Tokyo - Not eligible
GH Fukuoka - Grand Suite
GH Tokyo - Grand Executive Suite
HR Hakone Resort and Spa - Regency Suite Twin
HR Osaka - Regency Suite King or Twin
HR Tokyo - Regency Suite or Atrium Suite
HR Kyoto - Not eligible
PH Tokyo - Park Suite King or Twin
Malaysia
GH Kuala Lumpur - Grand Suite (105 sqm corner suite)
HR Kinabalu - Regency Exec Suite
HR Kuantan - Regency Suite (under renovation)
Singapore
Andaz Singapore - Studio Suite
GH Singapore - Grand Duplex Suite; Grand Suite usually allowed for mobility issues
South Korea
GH Incheon - Grand Suite King
GH Seoul - Grand Suite King
PH Busan - Park Executive suite, Marina view Executive suite
PH Seoul - Park Suite
Taiwan
GH Taipei - Grand Suite
Thailand
GH Erawan Bangkok - Grand Suite King
HR Phuket Resort - Regency Suite King, two bedrooms (Nov 2016)
HR Hua Hin - Regency Suite King
Vietnam
HR Danang - Regency Suite
Australia
Melbourne
GH Melbourne - Grand Suite King
PH Canberra - Park Suite King
PH Melbourne - Park Suite
Perth
HR Perth - Regency Suite King
Europe
Austria
PH Vienna - Park Suite (March 2016)
France
GH Cannes Hotel Martinez - Junior Suite
HR Nice Palais de la Méditerranée - Premium Suite
HR Paris Etoile - Regency Suite
PH Paris Vendome - Park Suite
Germany
GH Berlin - Grand Suite
HR Cologne - Regency Suite
HR Dusseldorf - Regency Suite
HR Mainz - Regency Suite (only 2 of them)
PH Hamburg - Park Suite
Greece
HR Thessaloniki - Deluxe room
Netherlands
Andaz Amsterdam - Andaz Suite
Russia
PH Moscow Ararat - Park Suite King
Switzerland
PH Zurich - Park Suite King
Turkey
GH Istanbul - Grand Suite
PH Istanbul - Park Suite
UK
Andaz London - Andaz Suite
HR Birmingham - Club Deluxe King (but as of July14 this is now a proper suite, ie bedroom closed off from living room)
HR London The Churchill - Regency Suite King
Ukraine
HR Kiev - Regency Suite King
Middle East
Egypt
HR Sharm el Sheikh - Regency Suite King (Ground Floor. Can 'downgrade' to a top floor Club Deluxe King).
UAE
GH Dubai - Grand Suite
HR Dubai - Regency Suite
Hyatt Capital Gate Abu Dhabi - Capital Suite
PH Abu Dhabi - Park Suite
PH Dubai - Park Suite
To check the room type you booked into, you may use Hyatt E-Concierge:
https://www.hyatte-concierge.com/Login.aspx
Americas
Argentina
PH Buenos Aires (Palacio Duhau) - Park Suite
PH Mendoza - Park Suite
Aruba
Hyatt Regency Aruba - Garden and Pool View Executive Suite (formerly Cayena Suite - only 3 available on property) Jan 2017
Brazil
GH Sao Paolo - Grand King Suite (Mar 2016)
Canada
Andaz Ottawa - Andaz Suite
HR Toronto - Deluxe Suite
Costa Rica
Andaz Peninsula Papagayo - Andaz Suite
Mexico
GH Playa Del Carmen - Grand Suite King
Ziva Cancun - Pyramid Suite
Ziva Puerto Vallarta - One Bedroom Plunge Pool Suite King (Feb 2016)
Ziva Los Cabos - Club Ocean View Master King or Double
USA
Arizona
HR Phoenix - Studio (Room type doesn't show on website, Mar 2016)
California
Andaz San Diego - Andaz Loft/Suite
Andaz West Hollywood - Andaz Suite
GH San Francisco - Executive Suite (not City View)
HR Huntington Beach - So Cal Suite is one used for DSU availability
HR Indian Wells - Executive Suite or Hospitality Suite (these rooms don't show for booking online, so no way to see availability without calling)
HR La Jolla, CA - Studio Suite
HR Long Beach - Harbor Suite (Jan 2016)
HR Mission Bay Resort and Spa - Waterfront Suite King
HR Monterey, CA - Monterey Suite
HR San Francisco - Balcony Suite
Hyatt Carmel Highlands - Townhouse
Hyatt Fisherman's Wharf - Executive Suite
GH Manchester, San Diego - Signature/Conference Suite
Hyatt The Pike, Long Beach, CA - Master Suite
PH Aviara - Park Luxury Suite
Colorado
GH Denver - Executive Suite
HR Denver Tech Center - Hospitality Suite
Connecticut
HR Greenwich - Fairfield Suite (Feb 2016)
Florida
GH Tampa Bay - Premier Suite
HR Clearwater - 1 Bedroom Suite
HR Grand Cypress - Executive Suite
HR Coconut Point Bonita Springs - Bay Suite (Feb 2016..."junior suite" in Hyatt system)
HR Miami - Miami Suite
Georgia
Andaz Savannah - Andaz Loft
GH Atlanta in Buckhead - Executive Suite
Hawaii
Andaz Maui - Partial View Andaz Suite
GH Kauai - Garden Suite
HR Maui - Ocean Suite
HR Waikiki - 'Parlor' Suite
Illinois
HR Chicago - Junior Suite
HR O'Hare - Regency Suite (Apr 2016)
PH Chicago - Grand Executive Suite (Mar 2016)
PH Chicago - Grand Executive Suite (Oct 2017). Described as "This is a standard suite." on their website.
PH Chicago - Park Suite (Nov 2017). Described as "This is a standard suite." on their website.
Louisiana
Hyatt Regency New Orleans - Executive Junior Suite (Dec 2016)
Maryland
Hyatt Chesapeake Bay: Chesapeake Suite
Massachusetts
HR Boston - Executive Suite (March 2016)
HR Boston - Used TSU for Executive Suite - proactively upgraded to VIP Suite at check-in (November 2019)
HR Boston Harbor - Junior Suite
Minnesota
HR Bloomington-Minneapolis- Regency Suite
HR Minneapolis - Executive Suite
Missouri
HR St. Louis - Junior Suite
New Jersey
HR Jersey City - Hudson River Suite or Ellis/Bridal Suite
New Mexico
HR Albuquerque - Junior Suite (Mar 2016)
New York
Andaz 5th Ave - Balcony Suite (Jan 2017)
Andaz Wall Street - Andaz Suite
GH New York - Junior Suite
Hyatt Times Square - Corner Suite (Feb 2017)
PH New York - Junior Suite
Outlying Islands
Hyatt Regency Guam - Regency Suite King/Twin (Jan 2017)
Rhode Island
HR Newport - Bi-level Suite (Jan 2016)
Texas
HR Austin - River View Suite (May 2016)
HR Houston Galleria - Regency Suite King (May 2017)
GH San Antonio - Hospitality Suite (Feb 2017)
Utah
Hyatt Centric Park City - 1 BDRM Residence with Queen Bed (Mar 2016)
Virginia
HR Fairfax - Panoramic Suite
HR Reston - Conference Suite
Hyatt Arlington - Executive Suite
Washington
GH Seattle - Emerald Suite
Hyatt at Olive 8, Seattle - Luxury King Suite
Washington D.C.
GH Washington - One Bedroom Grand Suite
HR Dulles - Executive Suite (Mar 2016 - don't do it, according to this post)
PH Washington DC- Park Suite as of 12/2014 (previously Park Executive Suite)
Africa
Tanzania
PH Zanzibar - Park Suite King
Asia
Cambodia
PH Siem Reap - Park Suite King
China
GH Beijing - Grand Suite
GH Sanya - Grand Suite King (Oct 2016)
GH Shanghai - Grand Suite King
Hyatt on the Bund, Shanghai - Bund Suite King
PH Ningbo - Park Suite King
PH Shanghai - Park Suite King
Hong Kong
GH Hong Kong - Grand Suite, floors 12-19
HR Tsim Sha Tsui - Regency Suite King, floors 17 and lower
HR Sha Tin - Regency Suite King
India
GH Mumbai - Grand Suite King
HR Delhi - Regency Suite King
HR Mumbai - Regency Suite (Nov 2016)
Hyatt Bangalore MG Road - Hyatt Suite
PH Hyderabad - Park Suite King (March 2016)
Indonesia
GH Bali - Grand Suite King
HR Bandung - Regency Suite King (left Hyatt)
HR Yogyakarta - Regency Suite King
Bali Hyatt - Regency Suite King
Japan
Andaz Tokyo - Not eligible
GH Fukuoka - Grand Suite
GH Tokyo - Grand Executive Suite
HR Hakone Resort and Spa - Regency Suite Twin
HR Osaka - Regency Suite King or Twin
HR Tokyo - Regency Suite or Atrium Suite
HR Kyoto - Not eligible
PH Tokyo - Park Suite King or Twin
Malaysia
GH Kuala Lumpur - Grand Suite (105 sqm corner suite)
HR Kinabalu - Regency Exec Suite
HR Kuantan - Regency Suite (under renovation)
Singapore
Andaz Singapore - Studio Suite
GH Singapore - Grand Duplex Suite; Grand Suite usually allowed for mobility issues
South Korea
GH Incheon - Grand Suite King
GH Seoul - Grand Suite King
PH Busan - Park Executive suite, Marina view Executive suite
PH Seoul - Park Suite
Taiwan
GH Taipei - Grand Suite
Thailand
GH Erawan Bangkok - Grand Suite King
HR Phuket Resort - Regency Suite King, two bedrooms (Nov 2016)
HR Hua Hin - Regency Suite King
Vietnam
HR Danang - Regency Suite
Australia
Melbourne
GH Melbourne - Grand Suite King
PH Canberra - Park Suite King
PH Melbourne - Park Suite
Perth
HR Perth - Regency Suite King
Europe
Austria
PH Vienna - Park Suite (March 2016)
France
GH Cannes Hotel Martinez - Junior Suite
HR Nice Palais de la Méditerranée - Premium Suite
HR Paris Etoile - Regency Suite
PH Paris Vendome - Park Suite
Germany
GH Berlin - Grand Suite
HR Cologne - Regency Suite
HR Dusseldorf - Regency Suite
HR Mainz - Regency Suite (only 2 of them)
PH Hamburg - Park Suite
Greece
HR Thessaloniki - Deluxe room
Netherlands
Andaz Amsterdam - Andaz Suite
Russia
PH Moscow Ararat - Park Suite King
Switzerland
PH Zurich - Park Suite King
Turkey
GH Istanbul - Grand Suite
PH Istanbul - Park Suite
UK
Andaz London - Andaz Suite
HR Birmingham - Club Deluxe King (but as of July14 this is now a proper suite, ie bedroom closed off from living room)
HR London The Churchill - Regency Suite King
Ukraine
HR Kiev - Regency Suite King
Middle East
Egypt
HR Sharm el Sheikh - Regency Suite King (Ground Floor. Can 'downgrade' to a top floor Club Deluxe King).
UAE
GH Dubai - Grand Suite
HR Dubai - Regency Suite
Hyatt Capital Gate Abu Dhabi - Capital Suite
PH Abu Dhabi - Park Suite
PH Dubai - Park Suite
Official Confirmed Diamond Suite Upgrade Experiences MASTER THREAD (WIKI)
Jun 14, 2009, 12:11 am
#31
Join Date: Jan 2006
Location: FAT
Programs: AA mm, Hilton Dime, Hyatt Xpl.& PC Plat, Miracle Fruit-su club
Posts: 1,694
HR San Francisco
1. Hyatt Regency San Francisco
2. Embarcadero Suite
3. 506 sq ft.
4. Studio, 1 bath
5. stay upcoming
Called back front desk manager after upgrade cert applied - switched me to confirmed Balcony Suite - 560 Sq. Ft. 1 BR w/ 1.5 bath, spa tub
2. Embarcadero Suite
3. 506 sq ft.
4. Studio, 1 bath
5. stay upcoming
Called back front desk manager after upgrade cert applied - switched me to confirmed Balcony Suite - 560 Sq. Ft. 1 BR w/ 1.5 bath, spa tub
Jun 14, 2009, 5:41 am
#32
Join Date: Jun 2003
Posts: 1,953
Grand Hyatt Taipei
1.) Grand Hyatt Taipei
2.) Grand Suite http://taipei.grand.hyatt.com/hyatt/...ocale=&start=9
3.) 60 sq. metres
4.) Living room, guest washroom (with shower), bedroom, full bathroom (separate shower and bath)
2.) Grand Suite http://taipei.grand.hyatt.com/hyatt/...ocale=&start=9
3.) 60 sq. metres
4.) Living room, guest washroom (with shower), bedroom, full bathroom (separate shower and bath)
Jun 15, 2009, 11:49 am
#34
Join Date: Feb 2005
Location: Marin County, California
Programs: Amex Centurion
Posts: 412
Hyatt Regency Churchill/London
1. Hyatt Regency Churchill/London
2. Regency Suite King/9th Floor-Portman Square Views
3. 53 Sq Meters
4. 1 Bedroom/1 Bath
5. No grade since stay is upcoming
2. Regency Suite King/9th Floor-Portman Square Views
3. 53 Sq Meters
4. 1 Bedroom/1 Bath
5. No grade since stay is upcoming
Last edited by TravelStar; Jun 15, 2009 at 11:51 am Reason: Add Title
Jun 26, 2009, 4:02 pm
#35
FlyerTalk Evangelist
Join Date: Aug 2008
Location: LAX
Programs: AA-PLT Pro 1.9 MM, Hyatt-Explorer, Marriott-Gold, Super 8--Formica
Posts: 17,392
Jun 27, 2009, 10:41 pm
#36
Join Date: Aug 1999
Location: Alexandria, VA, USA NW Platinum Elite Since 1999, United GoldMM, Hyatt Plat, SPG Gold, Hilton Gold, Hertz #1 Gold, IC Ambassador, Avis Chairman's
Posts: 7,445
Had a wonderful stay at the new Hyatt Regency Dushanbe... will post a review thread soon...
1. Hyatt Regency Dushanbe
2. Suite type - Regency Suite King
3. 70-110-sq.-meter (due to shape of building)
4. 1 Bedrooms and 1 Bathrooms (Double sink in bath area, seperate sink in toilet/bidet area)
5. Were you happy with the upgrade? I was able to use one of my certs for the entire time I was there. What grade would you give it. B+
6. Any other info - Will add pictures, etc. in the Review Thread
1. Hyatt Regency Dushanbe
2. Suite type - Regency Suite King
3. 70-110-sq.-meter (due to shape of building)
4. 1 Bedrooms and 1 Bathrooms (Double sink in bath area, seperate sink in toilet/bidet area)
5. Were you happy with the upgrade? I was able to use one of my certs for the entire time I was there. What grade would you give it. B+
6. Any other info - Will add pictures, etc. in the Review Thread
Jul 5, 2009, 1:31 pm
#37
Moderator: American AAdvantage & Marriott Bonvoy
Join Date: Oct 2002
Location: PHX
Programs: American ExPlat; Marriott/SPG Lifetime Plat; Hyatt Globalist
Posts: 8,116
Hyatt Regency Waikiki
1. Hyatt Regency Waikiki, Honolulu
2. Connecting room. Two identically-sized standard rooms, the connector with a Queen Murphy Bed in it, plus a loveseat and additional chair. Both ocean-front. -09 & -10 rooms in the Ewa Tower.
3. I don't know sq. ft., but they were the standard sized rooms
4. Two std rooms, two std bath rooms.
5. Grade:6. Here is a link to my post in the HR Waikiki thread with more details.
Additional Note: If you are a Diamond member, who desires Regency Club amenities and access, be careful. You could end up, as we did, in the opposite tower from the RC in order to accommodate the suite upgrade. Getting to/from the RC from high in the opposite tower is quite a process.
2. Connecting room. Two identically-sized standard rooms, the connector with a Queen Murphy Bed in it, plus a loveseat and additional chair. Both ocean-front. -09 & -10 rooms in the Ewa Tower.
3. I don't know sq. ft., but they were the standard sized rooms
4. Two std rooms, two std bath rooms.
5. Grade:
- For the view: A+ -- full-on ocean-front
- For a couple, desiring a suite with a nice living space with separate bedroom space: D (It was two rooms, one of which, with the Murphy Bed stowed, was a largely empty space.)
- For a couple with kids, parents, close friends who want adjoining rooms for the price of one room: A
Additional Note: If you are a Diamond member, who desires Regency Club amenities and access, be careful. You could end up, as we did, in the opposite tower from the RC in order to accommodate the suite upgrade. Getting to/from the RC from high in the opposite tower is quite a process.
Jul 6, 2009, 11:56 pm
#38
Join Date: Jan 2008
Posts: 3,946
1. Grand Hyatt Tokyo
2. 11th floor Grand Executive Suite http://tokyo.grand.hyatt.com/hyatt/h...cale=&start=10
3. Approx 100 sq meters
4. 1 berdoom and 1 large bathroom
5. Very happy with the upgrade since it was on a redemption stay and also not on points (received a free night on one of the promotions being a diamond). I would give it a A- grade
6. High tech suite with multi-cd player, electronic shades, bose system and more.
The front office manager came to greet me in the check-in area and stated they have a special amenity for me in the suite, it was a bottle of red wine, 2006 California Merlot.
It was certainly one of my best Hyatt stays, too bad it was only for a few hours, i.e. late check-in and early check-out.
^
2. 11th floor Grand Executive Suite http://tokyo.grand.hyatt.com/hyatt/h...cale=&start=10
3. Approx 100 sq meters
4. 1 berdoom and 1 large bathroom
5. Very happy with the upgrade since it was on a redemption stay and also not on points (received a free night on one of the promotions being a diamond). I would give it a A- grade
6. High tech suite with multi-cd player, electronic shades, bose system and more.
The front office manager came to greet me in the check-in area and stated they have a special amenity for me in the suite, it was a bottle of red wine, 2006 California Merlot.
It was certainly one of my best Hyatt stays, too bad it was only for a few hours, i.e. late check-in and early check-out.
^
Last edited by mileageking; Jul 7, 2009 at 6:40 am Reason: Added information
Jul 7, 2009, 7:07 pm
#39
Original Poster
Join Date: May 2003
Posts: 6,359
Can you elaborate on this? How did you book the Suite upgrade (calling the hotel, calling central reservations?)? Did they know when you booked it that this was a free night yet they still confirmed your upgrade? And you mention that this free night was not a points stay, but a free night. Are you talking about one of those free "Big Welcome" contest nights? Or a free night for making a stay when your acct had been inactive for some period of time? Or something else? Thanks in advance...........
Jul 7, 2009, 10:39 pm
#40
Join Date: Jan 2008
Posts: 3,946
Can you elaborate on this? How did you book the Suite upgrade (calling the hotel, calling central reservations?)? Did they know when you booked it that this was a free night yet they still confirmed your upgrade? And you mention that this free night was not a points stay, but a free night. Are you talking about one of those free "Big Welcome" contest nights? Or a free night for making a stay when your acct had been inactive for some period of time? Or something else? Thanks in advance...........
1. As per my post # 25 in this thread, I received a paper upg. certificate with my diamond package earlier in the year. Some FT's mentioned that I wouldn't be able to use my electronic upgs on redemption however they may be able to accomodate the paper upg certificate. I called the diamond desk to request my suite upgrade and the CS agent stated the paper upg also states that it cannot be used on redemption however she was OK making a request on my reservation and stated the hotel may upg me at their discretion without giving me an official confirmation. When checking in, the agent at the desk stated Mr. XXX we have you upgraded to one of our Grand Exec Suites on the 11th flr - without me prompting/requesting for the upg. I was also greeted by the front office manager which was very nice.
2. The free night was not on points stay however yes it was part of the "Big Welcome Sweepstakes" where Hyatt GP was giving away 10,365 free nights. There was a link with a simple skill testing question and I was on my way to receiving a free night.
cheers.
Jul 8, 2009, 12:54 pm
#41
Original Poster
Join Date: May 2003
Posts: 6,359
Thanks for clarifying. I didn't read back to your Post #25 unfortunately.
I was hoping you'd been able to redeem one of your confirmed Suite upgrades on an award stay, but I thought that wasn't possible. I guess it's still not. Glad to hear you got a nice upgrade though using an old paper cert. Guess those things are still useful for something. ^
I was hoping you'd been able to redeem one of your confirmed Suite upgrades on an award stay, but I thought that wasn't possible. I guess it's still not. Glad to hear you got a nice upgrade though using an old paper cert. Guess those things are still useful for something. ^
Jul 14, 2009, 6:56 pm
#44
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
What happens if we cancel a booking that had been upgraded? Do we get the upgrade back or is it lost forever? I ask because I did cancel such a booking online, but my account still shows the upgrade credit with the name of the cancelled property. Guess I should call the res centre to fix it.
Jul 14, 2009, 8:00 pm
#45
Moderator: American AAdvantage & Marriott Bonvoy
Join Date: Oct 2002
Location: PHX
Programs: American ExPlat; Marriott/SPG Lifetime Plat; Hyatt Globalist
Posts: 8,116