Standardized script for Globalist check-in?
 

Recently had three consecutive stays at limited service properties in which the desk agent at check-in simply handed me my key without acknowledging Glob status or even offering a bottle of water -- Hyatt House Mt. Laurel, Hyatt House Carlsbad, Hyatt Place Garden City. I know these are budget properties, and I'm not entitled to any real benefits (and I'm definitely not looking for "upgrades"), but how hard would it be to spend 5 seconds saying something along the lines of: "I see you're a Globalist, thank you for your loyalty. Can I offer you two bottles of water?" Is there really no brand standard greeting at these properties? Has there ever been one?

Acknowledging your status is part of the “standard” process.

Personally I’d rather save the five seconds and not have to waste time listening to it.

I'm with [MENTION=10082737]coleslaw[/MENTION] - save me the time and get done with me faster and we'll all be happy.

I mean, at least if they acknowledge that I'm a Globalist, I won't feel like I'm missing out on anything because they just aren't paying attention.. which sounds paranoid, except it's happened to me at multiple Hyatt Regency properties (i.e. silent check-in, following by my prompting "Any Globalist benefits?", followed by upgrades and description of Regency club hours).

And seriously, what are you doing with those five seconds? Getting five steps closer to the elevator? :)

Yes.

The first few times it's a novelty. It gets old pretty quickly.

I completely agree - if they don't mention it, it just means that I won't be getting upgrades, late checkout, and breakfast information without having to pull a "Do you know I'm a Globalist?"

That’s pretty much the experience I had this week, twice, at HPs. As a mere Explorist to boot.

Also followed by “Will you need late checkout tomorrow?” And then the breakfast spiel.

I think it is the brand standard, but some properties or staffers don’t follow the standard.

If you weren’t offered the water you deserve and it’s not waiting for you in the room, I would mention that in the post stay survey.

I honestly don‘t really care either. If ot is standard, it is probably off a script, so not really personal, as someone at the Chicago Headquarters told them to do so.

I much prefer something like this, what I posted in The HR Dar es Salam thread

https://www.flyertalk.com/forum/32023014-post10.html

Luckily, it’s been a while since I wasn’t proactively offered bottled water during check-in at HH/HPs, but if it’s not offered just before I’m ready to leave the check-in desk, I’ll usually ask if there’s water bottles in the room, which usually prompts the desk agent to get them for me or they just let me take some from the grab and go.

We get acknowledged but seldom the upgrades. I vote for skip the acknowledgments unless I am getting an upgrade or a free beer.

Or better yet for me, let kiosk and app check-in work to check-in and get keys all while sparing people from having to wait to talk to a hotel employee when they don’t need or want to do so. The machine greeting and “thank you for being a valued whatever” is fine by me as long as it doesn’t impinge upon delivery of status benefits.

interesting - at Place and House I get more recognition (the words, water, reduced bill, upgrades) more frequently than Regency and Grand. I guess it’s a property thing

It's never gotten old to me, even going back to the Passport days, because don't care about the "thank you" itself. I don't view it as an employee genuinely thanking me for my loyalty (seriously, why would they care?) -- rather, it is an acknowledgement that the employee recognizes the services they are obliged to provide, and I don't have to wonder whether I didn't get X/Y/Z because someone wasn't paying attention.

That would be fine too! A kiosk could display, in big letters, "THANK YOU FOR BEING A GLOBALIST", followed by a list of eligible benefits/upgrades at the property. And it would be done every time, and I wouldn't have to wonder whether I was missing out on something.

Unfortunately, a script like that said by the agents at the front desk doesn’t necessarily mean as much as it should, but at least that way the hotel guest knows the hotel knew at check-in that the guest has an elite status level that is supposed to mean something whether or not they just talk a game about an upgrade that really wasn’t.


Indeed that would be fine by me too. But I find that I tend to get better upgrades when dealing with real people at check in rather than being stuck using a kiosk. And yet more options for checking in are better for me to get what I want out of my hotel program participation/status.