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Rate your globalist concierge- Master thread

Rate your globalist concierge- Master thread

Old Jun 26, 19, 11:09 am
  #1  
Original Poster
 
Join Date: Jun 2013
Posts: 1,662
Rate your globalist concierge- Master thread

Given all the conversation around concierges it makes sense to track our experiences and rate concierges so that we can make requests for changes if necessary/warranted.

Rate from 1-5 5 being the highest quality.

Open to criteria from others but here is what I have in mind:
Turn around time for requests: minimum 1 business day
Support when on holiday: do they work with other concierges to cover your request when on holiday?
Help with custom requests: connecting rooms, room availability for suites, hotel exceptions, help with exchanging free night certs for points

I'll be the first to take a stab:

Agent: Michelle J.
turnaround: 1 business day at most, many times same business day
support when on holiday: have been helped by another concierge when she was on holiday multiple times
Help with requests: helped me convert free night certs to points, connecting rooms many times, helped me with the issues we experienced in grand Hyatt Manila...helped so many times!!
Overall rating 5/5 she is a big reason I still stay with Hyatt!
frogss29 likes this.
ZBigFam is offline  
Old Jun 26, 19, 2:08 pm
  #2  
 
Join Date: Dec 2011
Location: DCA/IAD/SFO/SJC/JFK/NRT/LHR/BOS/etc
Programs: AA (EXP, 3 MM), Hyatt Globalist, Taj InnerCircle Silver, LHW-Aurelian
Posts: 201
Waitó converting free nights into points?! I had no idea that was possible; whatís the going rate for that?

Thank you!
MasterPlanner is offline  
Old Jun 26, 19, 3:20 pm
  #3  
 
Join Date: Sep 2009
Location: Houston
Programs: United 1K, Marriott Lifetime Platinum; Hyatt Diamond/GLOB
Posts: 655
Originally Posted by MasterPlanner View Post
Waitó converting free nights into points?! I had no idea that was possible; whatís the going rate for that?

Thank you!
Given the differences in feedback we've heard about this, I'm almost to the point that the more we talk about it, the less likely it is going to happen in the future.
HoustonConsultant is offline  
Old Jun 26, 19, 3:56 pm
  #4  
Original Poster
 
Join Date: Jun 2013
Posts: 1,662
Originally Posted by MasterPlanner View Post
Waitó converting free nights into points?! I had no idea that was possible; whatís the going rate for that?

Thank you!
i had started a separate thread on that...
ZBigFam is offline  
Old Jun 26, 19, 8:18 pm
  #5  
 
Join Date: May 2019
Programs: World of Hyatt, AAdvantage
Posts: 24
Originally Posted by HoustonConsultant View Post
Given the differences in feedback we've heard about this, I'm almost to the point that the more we talk about it, the less likely it is going to happen in the future.
Exactly. The reason it stopped for everyone else is because it became an expectation on the part of the guest and as far as Iíve seen, itís nowhere in the T&C, so itís a courtesy IMO, one that can easily go away for Globalists also.

In addition, I think itís in very poor taste to have a thread calling out names of Hyatt concierges. Would you like a thread rating how well you do YOUR work to be online complete with your first name and last initial? I believe those are their real names too.
wrldwide1 is offline  

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