ZBigFam

Given all the conversation around concierges it makes sense to track our experiences and rate concierges so that we can make requests for changes if necessary/warranted.

Rate from 1-5 5 being the highest quality.

Open to criteria from others but here is what I have in mind:
Turn around time for requests: minimum 1 business day
Support when on holiday: do they work with other concierges to cover your request when on holiday?
Help with custom requests: connecting rooms, room availability for suites, hotel exceptions, help with exchanging free night certs for points

I'll be the first to take a stab:

Agent: Michelle J.
turnaround: 1 business day at most, many times same business day
support when on holiday: have been helped by another concierge when she was on holiday multiple times
Help with requests: helped me convert free night certs to points, connecting rooms many times, helped me with the issues we experienced in grand Hyatt Manila...helped so many times!!
Overall rating 5/5 she is a big reason I still stay with Hyatt!