Hyatt E-Concierge website down for awhile
Jun 21, 2019, 12:23 pm
#1
Original Poster
Join Date: Jan 2014
Location: NJ
Programs: United Silver, Hyatt, Marriott Gold, HHonors Gold, Amex Plat, Global Entry
Posts: 751
Hyatt E-Concierge website down for awhile
The e-concierge website after trying to sign in with last name and confirmation has not been available for at least 1 week... (when I started checking).
Are they discontinuing it? Or just having major IT issues?
Are they discontinuing it? Or just having major IT issues?
Jun 24, 2019, 4:47 pm
#3
Join Date: Jul 2012
Location: Madison, WI
Programs: Hyatt Globalist
Posts: 973
I'm assuming LMGTFY:
https://www.hyatte-concierge.com/
I just checked an existing reservation at a Regency, and it shows my reservation and ability to make requests. So I don't think that it's actually completely down.
https://www.hyatte-concierge.com/
I just checked an existing reservation at a Regency, and it shows my reservation and ability to make requests. So I don't think that it's actually completely down.
Dec 13, 2021, 12:59 pm
#5
Join Date: Mar 2005
Location: Germany
Programs: Hyatt Diamond, AA Platinum, UA Premier Executive
Posts: 143
Is this a thing anymore???
Is Hyatt still using this feature? I've tried my Last Name and Confirmation # for upcoming stays at the HR Maui, Andaz 5th Ave, and PH Vienna (both on the hotel's e-concierge site and the general site) and get a "Sorry, login failed." every time.
Dec 13, 2021, 3:13 pm
#6
Join Date: Nov 2015
Posts: 366
I tried it last summer at Andaz Maui and it just got ignored by the property. It's a shame - in my 6 years of Globalist it feels like Hyatt's decided these kinds of services are no longer a differentiator. See: the Park Hyatt Vendome thread.