Originally Posted by
rm76
Is Hyatt still using this feature? I've tried my Last Name and Confirmation # for upcoming stays at the HR Maui, Andaz 5th Ave, and PH Vienna (both on the hotel's e-concierge site and the general site) and get a "Sorry, login failed." every time.
I tried it last summer at Andaz Maui and it just got ignored by the property. It's a shame - in my 6 years of Globalist it feels like Hyatt's decided these kinds of services are no longer a differentiator. See: the Park Hyatt Vendome thread.