That loud housekeeping bang on the door that startles you awake
Jun 3, 2019, 9:01 pm
#16
Join Date: Nov 2016
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Sorry! Sounds like a limited service hotel stay!
The problem is that despite a DND sign, in many hotels housekeepers pound on the door anyway. When one answers and points to the DND sign (still highly visible on the doorknob from the hallway), they just shrug and don't even apologize. It's disgusting and extremely annoying. If this is the hotel policy, the policy should be published rather than the hotel just supplying DND signs *as if* they will be honored by stuff.
Jun 3, 2019, 9:06 pm
#17
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Jun 3, 2019, 11:08 pm
#18
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The problem is that despite a DND sign, in many hotels housekeepers pound on the door anyway. When one answers and points to the DND sign (still highly visible on the doorknob from the hallway), they just shrug and don't even apologize. It's disgusting and extremely annoying. If this is the hotel policy, the policy should be published rather than the hotel just supplying DND signs *as if* they will be honored by stuff.
Jun 4, 2019, 3:47 am
#19
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Whenever that happens - either knocking on the door, calling the room or just entering the room - despite DND sign displayed the night is automatically for free following my complaint.
If the guest is woken up then the point of staying at a hotel is forfeited so I request the nights charge to be waived. Maybe that helps the management keeping their housekeeping policies in check.
If the guest is woken up then the point of staying at a hotel is forfeited so I request the nights charge to be waived. Maybe that helps the management keeping their housekeeping policies in check.
Jun 4, 2019, 3:54 am
#20
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Jun 4, 2019, 7:53 am
#22
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Jun 4, 2019, 9:18 am
#23
Join Date: Oct 2012
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I commonly work evening or overnight shifts when on work travel and thus sleep at odd hours. I have found through experience the best way to avoid being disturbed is to notify housekeeping via the front desk that I will be sleeping during the day and do not require any service that day - and to do so every day. It's worth a short phone call to the desk to avoid the unplanned wakeup.
Jun 4, 2019, 10:48 am
#24
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I commonly work evening or overnight shifts when on work travel and thus sleep at odd hours. I have found through experience the best way to avoid being disturbed is to notify housekeeping via the front desk that I will be sleeping during the day and do not require any service that day - and to do so every day. It's worth a short phone call to the desk to avoid the unplanned wakeup.
In other words, ime the system works as it's meant to.
Jun 4, 2019, 11:10 am
#25
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OP in your shoes I have practiced double redundancy. Put out the DND, inform the desk ( knowing there will be shift change) and set up a wake up call. Have done that many times.
Jun 4, 2019, 11:15 am
#26
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Thanks to everyone for the comments. FWIW, no DND sign anywhere in the room that I could find. But even had there been one, I disagree with those who make this my fault. I had told the front desk on check-in at 4am that I was getting some badly needed sleep prior to driving the next day, and that I would be checking out at noon. That is all it should take, period.
Jun 4, 2019, 12:07 pm
#27
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Generally they won't do this if the Do Not Disturb sign is out, so I always put it out. On the other hand, there seems to be an actual policy at some properties (including the HR Denver Downtown) that if the DND sign is on and it gets to be a certain time, they will call you on the phone to see if you want service for the day. I find this to be unacceptable, but the property disagrees (although they made a note on my profile not to do it to me again). Other properties slip a note under the door, which I find to be acceptable.
Jun 4, 2019, 1:27 pm
#28
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Thanks to everyone for the comments. FWIW, no DND sign anywhere in the room that I could find. But even had there been one, I disagree with those who make this my fault. I had told the front desk on check-in at 4am that I was getting some badly needed sleep prior to driving the next day, and that I would be checking out at noon. That is all it should take, period.
However only I can best look after myself (save my wife). Once you accept this you will take safe guards to protect yourself.
While you correctly informed the 4 AM desk clerk, I think it is too much to expect in today's world for such small instructions thru at least THREE hands. Not going to happen , perhaps at super luxury hotels, yes.
I used to travel a lot and learned such things as I traveled. Made my life easier.
Jun 4, 2019, 1:44 pm
#29
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Jun 4, 2019, 1:52 pm
#30
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Somebody said that Housekeeping should contact the desk first. Wrong. The desk relies on housekeeping to let them know who's checked out, since many people use express checkout, or just leave.
I am reminded of my experience years ago at the Grand Hyatt NY. The housekeepers there would unlock and start opening then door, THEN start rapping as it started to swing open. "Housekeeping!?"
Some years ago I was frequently staying at Extended Stays. They seem to have developed an official "bum's rush" policy. They would ask at checkin when you were leaving, call your room the night before checkout to confirm you were departing, call your room in the morning (first thing!), and even after telling them, "I'm checking out at noon," they'd call back AGAIN later in the morning. I quit using Extended Stay.
I am reminded of my experience years ago at the Grand Hyatt NY. The housekeepers there would unlock and start opening then door, THEN start rapping as it started to swing open. "Housekeeping!?"
Some years ago I was frequently staying at Extended Stays. They seem to have developed an official "bum's rush" policy. They would ask at checkin when you were leaving, call your room the night before checkout to confirm you were departing, call your room in the morning (first thing!), and even after telling them, "I'm checking out at noon," they'd call back AGAIN later in the morning. I quit using Extended Stay.