Globalists should avoid Grand Hyatt Singapore (No restaurant breakfast offered)
Jan 4, 2019, 4:51 am
#1
Original Poster
Join Date: Dec 2000
Location: San Francisco, California
Programs: UA 1K 2MM, AA CK 2MM, DL DM 1MM, WN CP, AS MVP, B6 Mosaic3, Marriott Titanium Lftm, Hyatt GLB
Posts: 943
Globalists should avoid Grand Hyatt Singapore (No restaurant breakfast offered)
This is my first negative review in several years. When I receive top-notch service, I like to call it out for all to see. When I don't, I like to give the service provider a chance to make amends before complaining publicly. In my experience, companies want to offer their customers value-for-money and make them happy.
Not the Grand Hyatt Singapore. In this instance, outreach to management was originally met with stony silence. They finally got back to me and tried to make amends -- but only after I publicly posted on social media.
I'm a Globalist and typically love the Grand Hyatt brand given the outstanding lobbies, Grand Club benefits, and lavish breakfasts in the main restaurant. Especially in Asia, where I've now stayed at a number of locations (Taipei being my favorite). The breakfast is a special treat when I travel with my family on holiday, since I often have less time to enjoy this when on business. However the Singapore hotel decided I was not entitled to the privilege at the main Straits Kitchen restaurant -- which has the large, diverse breakfast I've come to expect at the Grands -- and instead had to go to the Club, which was a comparatively paltry, poor representation of Singapore's amazing cuisine (All of Asia was represented by congee and one dumpling option). First time this has happened as a Globalist, and I've stayed at 7 Grand Hyatts this year.
When I tried to reach a hotel manager, was asked to send an e-mail. No response until I posted on Tripadvisor, Facebook. They sent a bottle of whisky to my room as a goodwill gesture after, which I do appreciate (and am giving away to a friend since I don't want to check a bag on the way home). However, doesn't change the fact that their policy is noncompetitive with Singapore peers and other Grand Hyatts in the region.
Not the Grand Hyatt Singapore. In this instance, outreach to management was originally met with stony silence. They finally got back to me and tried to make amends -- but only after I publicly posted on social media.
I'm a Globalist and typically love the Grand Hyatt brand given the outstanding lobbies, Grand Club benefits, and lavish breakfasts in the main restaurant. Especially in Asia, where I've now stayed at a number of locations (Taipei being my favorite). The breakfast is a special treat when I travel with my family on holiday, since I often have less time to enjoy this when on business. However the Singapore hotel decided I was not entitled to the privilege at the main Straits Kitchen restaurant -- which has the large, diverse breakfast I've come to expect at the Grands -- and instead had to go to the Club, which was a comparatively paltry, poor representation of Singapore's amazing cuisine (All of Asia was represented by congee and one dumpling option). First time this has happened as a Globalist, and I've stayed at 7 Grand Hyatts this year.
When I tried to reach a hotel manager, was asked to send an e-mail. No response until I posted on Tripadvisor, Facebook. They sent a bottle of whisky to my room as a goodwill gesture after, which I do appreciate (and am giving away to a friend since I don't want to check a bag on the way home). However, doesn't change the fact that their policy is noncompetitive with Singapore peers and other Grand Hyatts in the region.
Jan 4, 2019, 5:52 am
#2
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,578
This is my first negative review in several years. When I receive top-notch service, I like to call it out for all to see. When I don't, I like to give the service provider a chance to make amends before complaining publicly. In my experience, companies want to offer their customers value-for-money and make them happy.
Not the Grand Hyatt Singapore. In this instance, outreach to management was originally met with stony silence. They finally got back to me and tried to make amends -- but only after I publicly posted on social media.
I'm a Globalist and typically love the Grand Hyatt brand given the outstanding lobbies, Grand Club benefits, and lavish breakfasts in the main restaurant. Especially in Asia, where I've now stayed at a number of locations (Taipei being my favorite). The breakfast is a special treat when I travel with my family on holiday, since I often have less time to enjoy this when on business. However the Singapore hotel decided I was not entitled to the privilege at the main Straits Kitchen restaurant -- which has the large, diverse breakfast I've come to expect at the Grands -- and instead had to go to the Club, which was a comparatively paltry, poor representation of Singapore's amazing cuisine (All of Asia was represented by congee and one dumpling option). First time this has happened as a Globalist, and I've stayed at 7 Grand Hyatts this year.
When I tried to reach a hotel manager, was asked to send an e-mail. No response until I posted on Tripadvisor, Facebook. They sent a bottle of whisky to my room as a goodwill gesture after, which I do appreciate (and am giving away to a friend since I don't want to check a bag on the way home). However, doesn't change the fact that their policy is noncompetitive with Singapore peers and other Grand Hyatts in the region.
Not the Grand Hyatt Singapore. In this instance, outreach to management was originally met with stony silence. They finally got back to me and tried to make amends -- but only after I publicly posted on social media.
I'm a Globalist and typically love the Grand Hyatt brand given the outstanding lobbies, Grand Club benefits, and lavish breakfasts in the main restaurant. Especially in Asia, where I've now stayed at a number of locations (Taipei being my favorite). The breakfast is a special treat when I travel with my family on holiday, since I often have less time to enjoy this when on business. However the Singapore hotel decided I was not entitled to the privilege at the main Straits Kitchen restaurant -- which has the large, diverse breakfast I've come to expect at the Grands -- and instead had to go to the Club, which was a comparatively paltry, poor representation of Singapore's amazing cuisine (All of Asia was represented by congee and one dumpling option). First time this has happened as a Globalist, and I've stayed at 7 Grand Hyatts this year.
When I tried to reach a hotel manager, was asked to send an e-mail. No response until I posted on Tripadvisor, Facebook. They sent a bottle of whisky to my room as a goodwill gesture after, which I do appreciate (and am giving away to a friend since I don't want to check a bag on the way home). However, doesn't change the fact that their policy is noncompetitive with Singapore peers and other Grand Hyatts in the region.
Jan 4, 2019, 5:59 am
#3
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
This is my first negative review in several years. When I receive top-notch service, I like to call it out for all to see. When I don't, I like to give the service provider a chance to make amends before complaining publicly. In my experience, companies want to offer their customers value-for-money and make them happy.
Not the Grand Hyatt Singapore. In this instance, outreach to management was originally met with stony silence. They finally got back to me and tried to make amends -- but only after I publicly posted on social media.
I'm a Globalist and typically love the Grand Hyatt brand given the outstanding lobbies, Grand Club benefits, and lavish breakfasts in the main restaurant. Especially in Asia, where I've now stayed at a number of locations (Taipei being my favorite). The breakfast is a special treat when I travel with my family on holiday, since I often have less time to enjoy this when on business. However the Singapore hotel decided I was not entitled to the privilege at the main Straits Kitchen restaurant -- which has the large, diverse breakfast I've come to expect at the Grands -- and instead had to go to the Club, which was a comparatively paltry, poor representation of Singapore's amazing cuisine (All of Asia was represented by congee and one dumpling option). First time this has happened as a Globalist, and I've stayed at 7 Grand Hyatts this year.
When I tried to reach a hotel manager, was asked to send an e-mail. No response until I posted on Tripadvisor, Facebook. They sent a bottle of whisky to my room as a goodwill gesture after, which I do appreciate (and am giving away to a friend since I don't want to check a bag on the way home). However, doesn't change the fact that their policy is noncompetitive with Singapore peers and other Grand Hyatts in the region.
Not the Grand Hyatt Singapore. In this instance, outreach to management was originally met with stony silence. They finally got back to me and tried to make amends -- but only after I publicly posted on social media.
I'm a Globalist and typically love the Grand Hyatt brand given the outstanding lobbies, Grand Club benefits, and lavish breakfasts in the main restaurant. Especially in Asia, where I've now stayed at a number of locations (Taipei being my favorite). The breakfast is a special treat when I travel with my family on holiday, since I often have less time to enjoy this when on business. However the Singapore hotel decided I was not entitled to the privilege at the main Straits Kitchen restaurant -- which has the large, diverse breakfast I've come to expect at the Grands -- and instead had to go to the Club, which was a comparatively paltry, poor representation of Singapore's amazing cuisine (All of Asia was represented by congee and one dumpling option). First time this has happened as a Globalist, and I've stayed at 7 Grand Hyatts this year.
When I tried to reach a hotel manager, was asked to send an e-mail. No response until I posted on Tripadvisor, Facebook. They sent a bottle of whisky to my room as a goodwill gesture after, which I do appreciate (and am giving away to a friend since I don't want to check a bag on the way home). However, doesn't change the fact that their policy is noncompetitive with Singapore peers and other Grand Hyatts in the region.
Whiskey is very expensive in Sing...
Jan 4, 2019, 6:43 am
#4
Join Date: Jun 2013
Posts: 2,363
When I stayed they gave me breakfast in the restaurant as a glob benefit
Jan 4, 2019, 7:05 am
#5
Join Date: Jan 2013
Programs: Marriott LT Plat, Hyatt Globalist, AA Plat
Posts: 199
Seriously, this is not a benefit.
I don't recall if I have ever had breakfast in the restaurant at GHs with a lounge. That would be very nice if offered, but I would never ask for it. And nor would I complain if they didn't agree to a demand for it.
I don't recall if I have ever had breakfast in the restaurant at GHs with a lounge. That would be very nice if offered, but I would never ask for it. And nor would I complain if they didn't agree to a demand for it.
Jan 4, 2019, 7:09 am
#6
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
Where can I complain about not receiving a benefit that isn't published or promised?
... your mirror...
... your mirror...
Jan 4, 2019, 7:16 am
#7
Join Date: Nov 2013
Location: Maui HI
Programs: 1k MM, Hyatt Diamond,Marriott Gold, IHG Sphire, SPG Gold, Hilton Diamond, Carson Gold
Posts: 329
I also would never expect a benefit that's not in the T & C. Then slam a Hotel for not giving you more than you deserve in my opinion disgraceful. I love the Grand Hyatt Singapore A+ in my book
Jan 4, 2019, 8:31 am
#8
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Did they have a suite for your giraffe?
Jan 4, 2019, 8:33 am
#9
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Join Date: Sep 2009
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I'm not fond of this hotel, but let's be fair here: The hotel followed the rules and OP has no grounds to complain.
Jan 4, 2019, 8:37 am
#10
Join Date: Jan 2019
Programs: Hyatt GLOB + Marriott LP
Posts: 9
Haha , I think GH Singapore might want to avoid you...
Jan 4, 2019, 8:46 am
#11
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Should be merged.
https://www.flyertalk.com/forum/hyat...thread-66.html
On second thought, perhaps we can create a new thread Complaints about not receiving Globalist benefit which one is not entitled to.
https://www.flyertalk.com/forum/hyat...thread-66.html
On second thought, perhaps we can create a new thread Complaints about not receiving Globalist benefit which one is not entitled to.
Jan 4, 2019, 8:47 am
#12
Original Poster
Join Date: Dec 2000
Location: San Francisco, California
Programs: UA 1K 2MM, AA CK 2MM, DL DM 1MM, WN CP, AS MVP, B6 Mosaic3, Marriott Titanium Lftm, Hyatt GLB
Posts: 943
Not including any other Hyatts since I’ve not kept track. I think the GH’s especially in Asia are typically a notch above.
Jan 4, 2019, 8:55 am
#13
Join Date: Jun 2009
Location: Ha Noi, Viet Nam.
Programs: UA 1K M, AA 2 MM PREM, AVIS First, HYATT Explorist, Marriott Lifetime Platinum., Hilton Gold.
Posts: 657
Seems like service has gone down at most Hyatt's for Globalists. They care less about status. I used to really enjoy being at GH Singapore - may be will try the Marriott next door now.
Thanks for posting this review.
Thanks for posting this review.
Jan 4, 2019, 8:57 am
#14
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Posts: 100,413
Would that be the Marriott at the bottom of the hill, on Orchard Road? Try the StR instead if you like this neighborhood.
Jan 4, 2019, 8:58 am
#15
Join Date: Jan 2013
Programs: Marriott LT Plat, Hyatt Globalist, AA Plat
Posts: 199
I really cannot understand your expectation/demand for this non-benefit. And your complaints to Hyatt will likely make them discourage properties from offering any nice one-time enhancements to guests. Every so often a property still offers me a welcome amenity--should I complain about the properties that do not?