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Globalists should avoid Grand Hyatt Singapore (No restaurant breakfast offered)

Globalists should avoid Grand Hyatt Singapore (No restaurant breakfast offered)

Old Jan 4, 19, 4:51 am
  #1  
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Globalists should avoid Grand Hyatt Singapore (No restaurant breakfast offered)

This is my first negative review in several years. When I receive top-notch service, I like to call it out for all to see. When I don't, I like to give the service provider a chance to make amends before complaining publicly. In my experience, companies want to offer their customers value-for-money and make them happy.

Not the Grand Hyatt Singapore. In this instance, outreach to management was originally met with stony silence. They finally got back to me and tried to make amends -- but only after I publicly posted on social media.

I'm a Globalist and typically love the Grand Hyatt brand given the outstanding lobbies, Grand Club benefits, and lavish breakfasts in the main restaurant. Especially in Asia, where I've now stayed at a number of locations (Taipei being my favorite). The breakfast is a special treat when I travel with my family on holiday, since I often have less time to enjoy this when on business. However the Singapore hotel decided I was not entitled to the privilege at the main Straits Kitchen restaurant -- which has the large, diverse breakfast I've come to expect at the Grands -- and instead had to go to the Club, which was a comparatively paltry, poor representation of Singapore's amazing cuisine (All of Asia was represented by congee and one dumpling option). First time this has happened as a Globalist, and I've stayed at 7 Grand Hyatts this year.

When I tried to reach a hotel manager, was asked to send an e-mail. No response until I posted on Tripadvisor, Facebook. They sent a bottle of whisky to my room as a goodwill gesture after, which I do appreciate (and am giving away to a friend since I don't want to check a bag on the way home). However, doesn't change the fact that their policy is noncompetitive with Singapore peers and other Grand Hyatts in the region.
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Old Jan 4, 19, 5:52 am
  #2  
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Originally Posted by ORD_UA1K View Post
This is my first negative review in several years. When I receive top-notch service, I like to call it out for all to see. When I don't, I like to give the service provider a chance to make amends before complaining publicly. In my experience, companies want to offer their customers value-for-money and make them happy.

Not the Grand Hyatt Singapore. In this instance, outreach to management was originally met with stony silence. They finally got back to me and tried to make amends -- but only after I publicly posted on social media.

I'm a Globalist and typically love the Grand Hyatt brand given the outstanding lobbies, Grand Club benefits, and lavish breakfasts in the main restaurant. Especially in Asia, where I've now stayed at a number of locations (Taipei being my favorite). The breakfast is a special treat when I travel with my family on holiday, since I often have less time to enjoy this when on business. However the Singapore hotel decided I was not entitled to the privilege at the main Straits Kitchen restaurant -- which has the large, diverse breakfast I've come to expect at the Grands -- and instead had to go to the Club, which was a comparatively paltry, poor representation of Singapore's amazing cuisine (All of Asia was represented by congee and one dumpling option). First time this has happened as a Globalist, and I've stayed at 7 Grand Hyatts this year.

When I tried to reach a hotel manager, was asked to send an e-mail. No response until I posted on Tripadvisor, Facebook. They sent a bottle of whisky to my room as a goodwill gesture after, which I do appreciate (and am giving away to a friend since I don't want to check a bag on the way home). However, doesn't change the fact that their policy is noncompetitive with Singapore peers and other Grand Hyatts in the region.
Honestly, I do not understand your point, nor your negative review. As a Globalist, you are not entitled to breakfast in the main restaurant. the Lounge is guaranteed, and some locations may extend to the restaurant as well. BUT you are not entitled to the restaurant, unless the hotel does not have a lounge.
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Old Jan 4, 19, 5:59 am
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Originally Posted by ORD_UA1K View Post
This is my first negative review in several years. When I receive top-notch service, I like to call it out for all to see. When I don't, I like to give the service provider a chance to make amends before complaining publicly. In my experience, companies want to offer their customers value-for-money and make them happy.

Not the Grand Hyatt Singapore. In this instance, outreach to management was originally met with stony silence. They finally got back to me and tried to make amends -- but only after I publicly posted on social media.

I'm a Globalist and typically love the Grand Hyatt brand given the outstanding lobbies, Grand Club benefits, and lavish breakfasts in the main restaurant. Especially in Asia, where I've now stayed at a number of locations (Taipei being my favorite). The breakfast is a special treat when I travel with my family on holiday, since I often have less time to enjoy this when on business. However the Singapore hotel decided I was not entitled to the privilege at the main Straits Kitchen restaurant -- which has the large, diverse breakfast I've come to expect at the Grands -- and instead had to go to the Club, which was a comparatively paltry, poor representation of Singapore's amazing cuisine (All of Asia was represented by congee and one dumpling option). First time this has happened as a Globalist, and I've stayed at 7 Grand Hyatts this year.

When I tried to reach a hotel manager, was asked to send an e-mail. No response until I posted on Tripadvisor, Facebook. They sent a bottle of whisky to my room as a goodwill gesture after, which I do appreciate (and am giving away to a friend since I don't want to check a bag on the way home). However, doesn't change the fact that their policy is noncompetitive with Singapore peers and other Grand Hyatts in the region.
I'm surprised you got breakfast in the restaurant as a Glob benefit at GH Taipei. At what other GHs (or any other Hyatts) did you get that?

Whiskey is very expensive in Sing...
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Old Jan 4, 19, 6:43 am
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When I stayed they gave me breakfast in the restaurant as a glob benefit
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Old Jan 4, 19, 7:05 am
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Seriously, this is not a benefit.

I don't recall if I have ever had breakfast in the restaurant at GHs with a lounge. That would be very nice if offered, but I would never ask for it. And nor would I complain if they didn't agree to a demand for it.
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Old Jan 4, 19, 7:09 am
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Where can I complain about not receiving a benefit that isn't published or promised?

... your mirror...
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Old Jan 4, 19, 7:16 am
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I also would never expect a benefit that's not in the T & C. Then slam a Hotel for not giving you more than you deserve in my opinion disgraceful. I love the Grand Hyatt Singapore A+ in my book
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Old Jan 4, 19, 8:31 am
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Did they have a suite for your giraffe?
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Old Jan 4, 19, 8:33 am
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I'm not fond of this hotel, but let's be fair here: The hotel followed the rules and OP has no grounds to complain.
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Old Jan 4, 19, 8:37 am
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Haha , I think GH Singapore might want to avoid you...
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Old Jan 4, 19, 8:46 am
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Should be merged.

Grand Hyatt Singapore REVIEW - MASTER THREAD

On second thought, perhaps we can create a new thread Complaints about not receiving Globalist benefit which one is not entitled to.
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Old Jan 4, 19, 8:47 am
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Originally Posted by OsakaWino View Post
I'm surprised you got breakfast in the restaurant as a Glob benefit at GH Taipei. At what other GHs (or any other Hyatts) did you get that?.
Lets see, in 2018 alone, breakfast at the main restaurant in GH Taipei, Kuala Lumpur, Chengdu, Seattle, and New York. Im likely missing a few. Singapore was the only place it was NOT offered.

Not including any other Hyatts since Ive not kept track. I think the GHs especially in Asia are typically a notch above.
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Old Jan 4, 19, 8:55 am
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Seems like service has gone down at most Hyatt's for Globalists. They care less about status. I used to really enjoy being at GH Singapore - may be will try the Marriott next door now.
Thanks for posting this review.
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Old Jan 4, 19, 8:57 am
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Originally Posted by ACC2008 View Post
Seems like service has gone down at most Hyatt's for Globalists. They care less about status. I used to really enjoy being at GH Singapore - may be will try the Marriott next door now.
Thanks for posting this review.
Would that be the Marriott at the bottom of the hill, on Orchard Road? Try the StR instead if you like this neighborhood.
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Old Jan 4, 19, 8:58 am
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I really cannot understand your expectation/demand for this non-benefit. And your complaints to Hyatt will likely make them discourage properties from offering any nice one-time enhancements to guests. Every so often a property still offers me a welcome amenity--should I complain about the properties that do not?
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