Resurfacing this thread about getting an MHC assigned. I’m a lifetime Globalist, and sitting at 90 nights so far in 2025. I don’t recall getting an email offering me a concierge anytime over the past decade during which I’ve always been above 60 nights. That said, I’ve never really felt the need for one, because the Globalist line offered very good service. Fast forward to today, and the newly offshored customer service has proven to be completely useless. The simplest requests seem impossible - like applying a suite upgrade, or changing the date of a stay. I just spent 20 minutes on the phone with Hyatt trying to apply a suite upgrade, and after that amount of time, the rep still wasn’t able to understand what I wanted to do, and asked all kinds of ridiculous and unrelated questions. Reading this thread, it seems that MHC can be both great and less so, but I’d like to at least give it a shot, as the alternative is now way worse. Advice welcome - as long as you don’t tell me to call the 800 number! Thanks.

Twitter support has been consistently great for me, I give them my request and all my account details in the first message, and they get back to me a little while later with it done. I’ve only really used my concierge to do points advance bookings.

The Hyatt Lurkers on this board have been quite helpful in the past. Even recent past. But they are not in real time and it takes a few days (just a few).

your "My Hyatt Concierge": how, why, and when to get rid of
 

A. very simple: is your "My Hyatt Concierge" saving you time-money/ adding-value / resolving problems .....OR .... is your MHC wasting your time, not solving problems, creating confusion, giving wrong answers for whatever reason (not actually looking deeper into matters when facts suggest something else; stating reason "X" again without considering facts) ?

and

B. Hyatt corporate : should be informed of the matters. Why?
to show whether MHC is a "benefit" or not (therefore World of Hyatt, don''t think this is something special to grant to those attaining 60 nights in a year )
to provide something that is actually a positive benefit

C. as i also remind Hyatt now of most of Hyatt's errors processing/IT, human and/or systems: .... front-end(booking system), back-end (points crediting) , in-between (MHC)
i. Hilton makes very few errors. Responded to, and Resolved very quickly
ii. Marriott very few errors in booking/points. Haven't made as many transactions as have done many at the property
iii. IHG makes many errors ...and IHG provides COMPENSATION of a meaningful and reasonable amount

Hyatt likes to use words "sorry for the INCONVENIENCE" with zero comp (almost always) and a measly 3k points (and seemingly don't want to admit wrong doing), so in effect value loyalty members' incovenience at zero
...yes, Hyatt loyalty member keep booking and spending and remember we at Hyatt
a) value your time / incovenience at zero
b) value your (re)search of finding persisting errors, including something as significant enough to shut an entire hotel down ...valued at zero
c) value your proving both the errors and solutions , value that at zero
d) 20 / 40 / 60 / 100 / 130 nights in 4.75months loyalty member, we still value you as zero. "You must be stupid, stupid, stupid... for the seventh time we deny your claim " (from a famous scene in the film Rainmaker).


Too many instances, here are a few
1. wrong info aout Hyatt Reims Centric (Hyatt Global Care also gave wrong / misleading info and suddenly in couple days, after informing Hyatt that guests are saying they being re-accommodated, no response from property, somewhere reading property closed for rennovations barely had opened).. Book availability alll over the place ... was all fake as hotel wasn't operating (or operating normally). Suddenly in two days, hotel closed to new bookings and closed until Oct 22. Like Hyatt corporate didn't know this when they wrote "sold out" (as though is was operating normally. And sure was some "event" causing hotel "black out". Time wasted 10+ hours

2. wrong on Toulouse FirstName . Provided facts and screenshots from Hyatt.com and Property.website with conflicting info and eventually locating an email address by making and cancelling a reservation a refundable reservation months into the future, the property stated they do participate and forwarded that onto Hyatt Global Care and My Concierge. MHC response: gave response with info he had "at hand" ....in other words, he didn;t look into the matter even when several facts / items presented which conflcited with website final sentence: Property does not participate in WoH at this time , in late Sept onward. Despite loyalty member doing all the work. Time wasted: 5 to 10 hours

3. wrong info on whether booking exist and InclusiveCollection EU versus InclusiveCollection "Americas" ...was this based on the info he had "at hand" ?
It sure seems so, because i dealt with both IC EU (very responsive) and IC Americas (not a single response ...one of the reasons i contacted MHC ...wrong info ...which worse no response at all or a wrong response ....wrong because i know how the EU dealt with it)

4. yes, MHC obtained email addresses for couple of properties and asked to get in touch when properties didn;t respond.
BUT, Hyatt should get with the times (Hilton andIHG's in Europe noticeable number of properties reverted back to including Email address on their websites ). MHC shouldn't be doing such a minor function of emaill address looking up

5. Points/Nights crediting when Hyatt's processes and IT still making several errors and.or not meeting the 72h time-standard.
Missing Stay webform has two problems: i. can't attach Folio ii. after submitting, there's no receipt acknowledgement that Hyatt is looking into it and with possible resultion by date. Send to MHC same day.
3 of 4 recent times definitely MHC did nothing, 4th problem i think maight have got done via sending the Missing Stay.
Since that group of errors, i send to Global Care and or Consumer Affairs and couple of times i found Globalist line (six different phone numbers) and amazingly these Customer Service Reps start reading notes / communication activity, stay activity, and credited immediately while on the phone !!

Suggests MHC too lazy to make a phone call to resolve --- that would have been helpful ...but as i've wrritten, do MHC add value or waste the time of loyalty member?

6. I could go back to nearer time of being given the "benefit" of MHC atfter night #60 and questions back then ... my guess on some items is that my feedback didnt get passed onward as the response was from the MHC (reposnse didn't sound as if from IT or Corporate).

In short, recently started contacting CEO Mark H, Global Care, Consumer Affairs ... and cancelled Toulouse from travel route ...who needs to deal with Waste of Timers MHC

The easiest/most effective option is just to stop contacting them.

Is there an executive summary?

My advice to OP is to take the easy path, or the path of least resistance. Continuing to engage with something that is causing so much frustration seems to be taking the fun out of travel.

A. Evaluating the Value of My Hyatt Concierge (MHC)

The author urges members to assess whether their assigned MHC is truly beneficial. The key criteria for evaluation are:

• Time and Money Savings: Does the concierge help streamline bookings or resolve issues efficiently?
• Problem Resolution: Is the concierge proactive in solving problems or merely repeating scripted responses?
• Added Value: Does the concierge provide meaningful assistance beyond what a standard customer service rep would?

If the answer to these is “no,” the author suggests that the MHC may be more of a liability than a benefit.

B. Corporate Accountability and Feedback

The author emphasizes the importance of informing Hyatt corporate about MHC shortcomings:

• To determine whether MHC is a genuine benefit or just a symbolic gesture for those reaching 60 nights.
• To push Hyatt to offer a concierge service that actually enhances the loyalty experience.

C. Broader Systemic Issues at Hyatt

The post outlines a pattern of errors and inefficiencies across Hyatt’s systems:

• Front-end issues: Booking system inaccuracies.
• Back-end issues: Delays or mistakes in points and nights crediting.
• MHC as a bottleneck: Often fails to investigate thoroughly or provide accurate information.

Comparisons are drawn with competitors:

• Hilton: Few errors, fast resolutions.
• Marriott: Reliable booking and points systems.
• IHG: Frequent errors but offers meaningful compensation.

Hyatt, by contrast, tends to offer minimal compensation (e.g., 3,000 points) and avoids acknowledging mistakes, which the author interprets as undervaluing loyal customers.

D. Specific Examples of Failures

1. Hyatt Reims Centric: Misinformation about hotel availability and operations, leading to wasted time and confusion.
2. Toulouse Property Participation: Conflicting data between Hyatt.com and the property’s website; MHC failed to investigate thoroughly.
3. Inclusive Collection Booking Confusion: MHC provided incorrect info about booking eligibility across EU and Americas divisions.
4. Email Lookup: MHC’s role reduced to basic tasks like finding property email addresses, which should be publicly available.
5. Points/Nights Crediting: Frequent errors in stay crediting; MHC often unresponsive, while other channels (Global Care, Consumer Affairs, phone reps) resolve issues instantly.
6. Initial MHC Assignment: Feedback from early interactions with MHC suggests that concerns were not escalated appropriately.

Conclusion

The author concludes that the My Hyatt Concierge benefit is often ineffective, and in some cases, counterproductive. They argue that Hyatt should:

• Reevaluate the MHC program’s structure and accountability.
• Provide meaningful compensation for errors.
• Ensure that loyalty members are genuinely valued, not dismissed.

I stopped contacting MHC when she flat-out refused to do anything about properties improperly denying GoH benefits to friends/family. Now that SUA requests and GoH bookings can be made through the app/website, I don't see much point. MHC been mostly just marketing fluff for some time now.

Ironically, My new Marriott Ambassador is much more effective - I'm regularly getting welcome amenities and really nice upgrades from Marriott now.

awesome AI Exec Summary !

i've stopped engaging with MHC since ~12-14 days ago; Sent the latest error items to Global Care and Consumer Affairs, including to CEO today as 6+ days since auto-reply and no response or account correcting points/nights crediting 6 or 7 times this month (October) errors in crediting (single nights, multi-night, back-to-back all types have had errors).

Hyatt contact numbers i've located since ~June 2025
 

Trying to help out / contribute. Started only in March. From various searches, sources, i have 6 phone numbers for Hyatt as follows (copy-paste from wording in my large Notes file):

1-888-994-9288 globalist 7 days per wk ... yes ( says globalist when call answered)
1-402-952-1125 globalist
1-800-544-9288 M-F 9-6pm globalist
1-888-344-9288 customer service north am
1-888-524-9288 8:00am CST to 8:00pm CST seven days a week by phone at
1 800 233 1234 another customer service north am. found on Hyatt.com

I don't understand why you need so many numbers.

The number in the signature line from MHC is always picked up right away. If after hours, routed to the globalist line.

Cant remember the last time when I called I spoke with my assigned HC, so as long as whatever I need to be done gets done I dont care who I speak with

My exact experience and feelings as well.