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Just call. I haven't bothered to email in years.
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Originally Posted by antonius66
(Post 37499230)
Just call. I haven't bothered to email in years.
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Originally Posted by threedjmay
(Post 37499261)
Call the Hyatt # or my direct Hyatt Concierge #?
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One more datapoint regarding MHC responsiveness and efficacy for 2 different requests. Recent Venetian stay, 4 nights booked and 98% paid (folio balance at checkout = $32, mostly tips) by Casino Marketing (Host). And "empowerment" regarding recent expiration of FNA.
Emailed MHC, 4 days until email reply stating no joy (for either request), details: Venetian, Empowerment. |
I emailed my concierge to change 1 night on a points stay to the 1-7 FNC I just received, and he took care of it and got back to me within 30 minutes on Christmas Eve.
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Originally Posted by antonius66
(Post 37499230)
Just call. I haven't bothered to email in years.
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Originally Posted by coleslaw
(Post 37499969)
Such a coincidence. MHC hasn’t bothered to reply to my emails in years.
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Originally Posted by Dr Jabadski
(Post 37499592)
… Emailed MHC, 4 days until email reply …
Originally Posted by Lomic
(Post 37499866)
I emailed my concierge … and he took care of it and got back to me within 30 minutes ….
Originally Posted by antonius66
(Post 37499999)
Exactly why I don't bother to email. Pretty much still waiting on a response to my last email...
(* “The squeaky wheel gets the grease is an American aphorism or metaphor attesting that matters that draw attention to themselves are more likely to be addressed than those that do not. The term makes no necessary correlation between the volume of a complaint and its stridency with its merit.”) (** “The Five Ws is a checklist used in journalism to ensure that the lead contains all the essential points of a story. As far back as 1913, reporters were taught that the lead should answer these questions about the situation being reported: Who? What? When? Where? Why?”) |
Originally Posted by Dr Jabadski
(Post 37500032)
Maybe, for MHC the squeaky wheel does NOT get the grease*, maybe MHC has some discretion as to who, what, when, where and why** they reply.
(* “The squeaky wheel gets the grease is an American aphorism or metaphor attesting that matters that draw attention to themselves are more likely to be addressed than those that do not. The term makes no necessary correlation between the volume of a complaint and its stridency with its merit.”) (** “The Five Ws is a checklist used in journalism to ensure that the lead contains all the essential points of a story. As far back as 1913, reporters were taught that the lead should answer these questions about the situation being reported: Who? What? When? Where? Why?”) |
Yup. I mean, it's clear that high high value globs (usually on opm) do actually get assigned to a higher quality, higher priority group of mhc, but overall it's basically just a phone number with faster access (during limited banker's hours) with mostly better agents.
It's just basic math overall I would agree, nonsense about squeaky wheels and so on notwithstanding. Sending one email and not getting a response for a week has nothing to do with grease and Ws. |
Originally Posted by antonius66
(Post 37500073)
Yup. I mean, it's clear that high high value globs (usually on opm) do actually get assigned to a higher quality, higher priority group of mhc, but overall it's basically just a phone number with faster access (during limited banker's hours) with mostly better agents.
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My private line rep was light years beyond anything I've ever had in the glob, mhc, ipo era.
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MHC value and effectiveness is partially/likely a matter of perspective. The video below has been around for years. If the guest in the video had a MHC, it’s likely he would think little of his MHC (and vice versa).
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Originally Posted by Dr Jabadski
(Post 37500716)
MHC value and effectiveness is partially/likely a matter of perspective. The video below has been around for years. If the guest in the video had a MHC, it’s likely he would little of his MHC.
https://www.youtube.com/watch?v=WCqm4H3m3Ew Generally my MHC takes ~two weeks to respond with a "thanks for being a globalist! we value your loyalty so much. I cannot do anything to help here. but I appreciate you so much!". |
Originally Posted by coleslaw
(Post 37500800)
I would say that it's less a matter of perspective and more a matter of the effectiveness of the MHC. I've had a couple of different individuals assigned to me over the years and they have ranged from prompt and helpful through to totally useless and incapable of 1) handling the most basic of tasks and 2) providing a prompt response.
Generally my MHC takes ~two weeks to respond with a "thanks for being a globalist! we value your loyalty so much. I cannot do anything to help here. but I appreciate you so much!". Mine will also take credit via email a week after I send it, after I've actually dealt with the issue via phone or X. Love that part. Good news for everyone else is that I've reduced the workload on my concierge but totally ignoring them completely, just as they basically do to me. |
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