How long is too long to wait for a concierge assignment?

requalified late November last year (was glob-lite) and just went to send an email… realized I never got a concierge assigned. Im assuming it never triggered a “new” concierge Since I’d been glob lite for a couple years.

Where does one even reach out for something like this?

Go ahead and send an email anyway...when it goes un-responded to, you will know you have a full concierge experience.

Anyone have ek she uses to be very good now I get responses from other people

MHC BV continues to be exceptional and great.

I have a reservation using a TSU, and the rate has dropped, so I wrote an e-mail this morning at 8:15, if she can adjust to the new rate.
Rate was changed at 10:45.

I thanked her, and she reply back APPOLOGIZING THAT I HAD TO WAIT SO LONG.

2.5 hours is really no wait. She is wonderful.

My concierge seemed to be good until a recent situation with a hotel playing games with upgrades. I asked her about the hotel not honor upgrade to standard suite (and also classifying all suites as premium suites for upgrades but one of them was standard when booking on points). She replied with the terms and conditions that hotels can decide what is best available room at check in, which is fine. I then asked for clarification on how hotels can decide what qualifies as best available room and she said they are free to do it however they want, including deciding that the best available room is actually lower room category than booked.

Yeah .... that's not good if they are telling their most loyal customers that hotel can do whatever they want in terms of upgrades, including downgrading customers but calling it an upgrade. I'm sure its not 100% accurate but my former concierge would help me with properites who played games with upgrades and this one just seems to want to allow properties to do whatever they want (she really should work for Marriott).

Yeah ok but, really?

I am dealing with an issue where it takes 4-5 days for my emails to be delivered to my MHC. We have tried many different email accounts on my side. For whatever reason, the Hyatt firewall is preventing my emails from going to them immediately. They're taking several days just to hit their inbox. MHC claims she a filed a ticket but nothing has changed. What should I do?

call or chat if that works for the time being?

is that why mine take 4 or 5 days also? I thought it was just an overworked concierge 😂

Your experience is consistent with my wonderful Concierge, VB. She is really great!

Is your concierge BV or VB? LOL

Mourning no more
 

A couple of years ago my excellent MHC left for another position with Hyatt; I was sad. But then I was assigned to Alyssa F. And she’s just fantastic as well.

it is firstname lastname in the Mainz office

I just had another great experience with MHC.

I have a reservation for 2 nights (1x Points + 1x Cat1-7) and I have a TSU which would expire unsused, so I thought I would use it for this stay, albeit 2 nights. I was aware that it actually cannot be used due to the Cat1-7 award and also told MHC not to bend the rules, and that I am merely asking.

She split the reservation, confirmed the 1st night and contacted the hotel if ok for them to block the 2nd night on Cat 1-7, too. She told me on the phone today, that she remembered (this was last year!) that we had a hotel in the US that was not very flexible with the TSU and hence contacted the hotel, explained the situation and apparently they agreed.:tu:

I wish all MHC would be like mine for you folks.

I received an email from my concierge about a request I had yesterday then when I tried to follow up today I got an undeliverable email bounce back. How long does it usually take to get a new concierge nowadays? Should I proactively reach out to consumer affairs to expedite?

edit: Apparently my concierge replied to my email using [MENTION=41766]help[/MENTION].hyatt.com which you cannot respond to (undeliverable). I tried emailing my concierge using their [MENTION=53006]Hyatt[/MENTION].com and went through.

Does anyone know where the concierges are based? Is it possible to request a different one based in the same time zone? I've had one based in Omaha for a while, but the time difference with Asia makes it quite inconvenient...