I was Globalist last year through a promotion, and hit 60 nights in the last couple days of December. My concierge reached out on January 2nd and has already proved to be very useful.

What did they do for you?

Interesting, I never got a generic email address, mine is ([email protected]). Sounds like that would have been better.

My concierge told me that guest of honors are not eligible for suite upgrades at check in, and that it was only for globalists. I knew this wasn't true, and didn't want to waste time explaining to them their own policy. That was the last time I ever called my concierge. not sure if I can request for a new concierge member.

I still see no value in the concierge. I routinely get amazing support from Twitter team, no matter the agent. Twitter goes above and beyond every time, so no reason to deal with the nonsense of the concierge team. I really wish we could have someone from twitter be my concierge....

We can dream!!

They are useful because you can fire off a request to them, and they usually take care of it (may be a few days).
Can you just DM the Twitter team and ask them to apply a suite upgrade, and not have to "stay on the line" (or whatever they call it)?

Yes you can and the Twitter team will likely get to it much faster than your concierge.

Or you can call the concierge and be done in 5 minutes.

Wrong.

Mine is great. Takes care of everything I ask in minutes. Automatically registers me for all promos. Etc.

It was the same address I used when I previously had a concierge. Unfortunately, I'm not in the same region as you.

I have the direct address as well, but my concierge seems to prefer the generic one. I suppose it helps whenever the assigned concierge is away and someone else can assist. In any case the response time is excellent.

It really depends on what the task is and the concierge likes to do.

I had a reservation that I wanted to cancel with certain limitations. The concierge was not willing to bend the rules. So I got it done over the phone with WoH supervisor.

I also had a reservation cancelled on me. I sent emails to the concierge and asked her to rebook it. No response over two days. So I had to call Hyatt customer care support and they booked me an alternate reservation.

Mine takes days to get any response.
I just started using twitter, much faster and usually done within 30min.

Anybody have any experience with Cassandra B. (Cassie)? I made my first and only request to book a reservation at Andaz Maui for less than 10 nights and she just responded "I wasn't able to do it". I even explained the whole process to her about booking 10 and then reducing to X, etc. I explained how the standard rooms are available etc. I was more frustrated with the single line answer and no explanation or suggestion, etc.

Twitter typically turns around suite upgrades within 20-30 minutes. Definitely not days. And its like a text message conversation in real time, not waiting forever for reply to email.

For someone who does not use Twitter at all, can you explain how to contact them on Twitter?