Need some input from my fellow globalists...
Feb 23, 2018, 7:20 am
#1
Original Poster
Join Date: Feb 2018
Posts: 8
Need some input from my fellow globalists...
My brother just got married and is flying to Hawaii for his honeymoon. I told him I would book him his hotel on my points as a wedding gift and he'll get the upgraded suite using one of my suite upgrades. I made the reservation for regular room using my points and then I called up customer service to change the name on reservation to his name. They did that no problem, but they told me that they can't apply the suite upgrade certificate to his name anymore since that can only be applied to my reservations under my name.
name. She double checked to make sure that was the rule and she said that it was.
My question is, I want to guarantee he gets the suite when he shows up, and not up to their discretion to upgrade him. So should I just cancel that reservation now, rebook one, add my certificate to my name for suite upgrade and then call up the hotel to add his name as an additional so that he can check in to the suite when he arrives there?
Any input is appreciated, thanks.
name. She double checked to make sure that was the rule and she said that it was.
My question is, I want to guarantee he gets the suite when he shows up, and not up to their discretion to upgrade him. So should I just cancel that reservation now, rebook one, add my certificate to my name for suite upgrade and then call up the hotel to add his name as an additional so that he can check in to the suite when he arrives there?
Any input is appreciated, thanks.
Feb 23, 2018, 7:26 am
#2
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
You could just make the reservation under your name, give him a piece of ID and one of your CC's, good trip!
Alternatively you can make the reservation for him as Guest of Honor and hope he gets a suite upgrade on arrival but that's tough in Hawaii.
Alternatively you can make the reservation for him as Guest of Honor and hope he gets a suite upgrade on arrival but that's tough in Hawaii.
Feb 23, 2018, 8:57 am
#4
Join Date: Jul 2014
Location: DTW
Programs: Hyatt Globalist, Marriott Titainum, Hilton Diamond, IHG Platinum, Delta Diamond
Posts: 142
To make sure he gets it 100% either book a suite outright (with points or paid upgrade). Or, do the reservation under your name with TSU and add him as a second guest. Of course, with #2 while a suite will be guaranteed, him being able to check in is not.
Feb 23, 2018, 10:04 am
#5
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
Feb 23, 2018, 2:25 pm
#8
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA ExPlat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,962
Feb 23, 2018, 2:40 pm
#9
Join Date: May 2008
Posts: 1,606
Feb 23, 2018, 8:52 pm
#10
Join Date: May 2013
Posts: 155
My brother just got married and is flying to Hawaii for his honeymoon. I told him I would book him his hotel on my points as a wedding gift and he'll get the upgraded suite using one of my suite upgrades. I made the reservation for regular room using my points and then I called up customer service to change the name on reservation to his name. They did that no problem, but they told me that they can't apply the suite upgrade certificate to his name anymore since that can only be applied to my reservations under my name.
name. She double checked to make sure that was the rule and she said that it was.
My question is, I want to guarantee he gets the suite when he shows up, and not up to their discretion to upgrade him. So should I just cancel that reservation now, rebook one, add my certificate to my name for suite upgrade and then call up the hotel to add his name as an additional so that he can check in to the suite when he arrives there?
Any input is appreciated, thanks.
name. She double checked to make sure that was the rule and she said that it was.
My question is, I want to guarantee he gets the suite when he shows up, and not up to their discretion to upgrade him. So should I just cancel that reservation now, rebook one, add my certificate to my name for suite upgrade and then call up the hotel to add his name as an additional so that he can check in to the suite when he arrives there?
Any input is appreciated, thanks.
This is really a stupid WoH rule. I know many globalists that have their suite upgrades go to waste. Hope this is the next item of business on their agenda to improve the program!!!
Feb 23, 2018, 10:48 pm
#11
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Feb 24, 2018, 3:08 am
#12
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,071
Somewhere you have to draw the line. You want to reward the member who is truly loyal and perhaps those near and dear. Leave things too loose and you end up with "can you guest me into Lounge ABC on Day X" or "Suite upgrades for sale" threads all over the Hyatt board. (which frankly is what Hilton Honors is for!
)
Feb 25, 2018, 11:57 pm
#13
Join Date: May 2008
Location: Bay Area
Programs: UA 1k now; AA (no status); HY Diamond; SPG Platinum
Posts: 707
My brother just got married and is flying to Hawaii for his honeymoon. I told him I would book him his hotel on my points as a wedding gift and he'll get the upgraded suite using one of my suite upgrades. I made the reservation for regular room using my points and then I called up customer service to change the name on reservation to his name. They did that no problem, but they told me that they can't apply the suite upgrade certificate to his name anymore since that can only be applied to my reservations under my name.
name. She double checked to make sure that was the rule and she said that it was.
My question is, I want to guarantee he gets the suite when he shows up, and not up to their discretion to upgrade him. So should I just cancel that reservation now, rebook one, add my certificate to my name for suite upgrade and then call up the hotel to add his name as an additional so that he can check in to the suite when he arrives there?
Any input is appreciated, thanks.
name. She double checked to make sure that was the rule and she said that it was.
My question is, I want to guarantee he gets the suite when he shows up, and not up to their discretion to upgrade him. So should I just cancel that reservation now, rebook one, add my certificate to my name for suite upgrade and then call up the hotel to add his name as an additional so that he can check in to the suite when he arrives there?
Any input is appreciated, thanks.
Feb 26, 2018, 2:28 am
#14
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,071
I'm sure the OP's brother's honeymoon would get off to a fabulous start if the check-in agent asks why the Globalist member is sharing a room with the happy couple on their honeymoon...
Yes, it can be done. Yes it often works. But sometimes you have to weigh the upsides and downsides of a specific situation.
Yes, it can be done. Yes it often works. But sometimes you have to weigh the upsides and downsides of a specific situation.
Feb 26, 2018, 8:35 am
#15
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
Contact the hotel and explain that the #2 guest will arrive before you. Ask that he be allowed to check in when he arrives.