WoH (Globalist) Member Engagement Team
Apr 29, 2017, 5:25 am
#17
Join Date: Feb 2017
Programs: LT Marriott Titanium, Hyatt Globalist, Hilton Diamond, IHG Plat, Hertz Prez Circle, United Platinum
Posts: 767
I've been booking some rooms on C+P. I've noticed that the hotels are pretty darned full.
The other morning, I picked up my paper outside my room at HR LAX. It was 6AM and I was on the 11th floor, where I'd expect quite a few Globs. I looked at the entire floor and I didn't a single other newspaper. Mind you, the hotel was sold out that night. Sold out; I confirmed this online after checkin the night before.
From what I'm seeing, Hyatt's doing fine right now. Their hotels are looking full even with the new loyalty program. I don't expect any material program changes.
The other morning, I picked up my paper outside my room at HR LAX. It was 6AM and I was on the 11th floor, where I'd expect quite a few Globs. I looked at the entire floor and I didn't a single other newspaper. Mind you, the hotel was sold out that night. Sold out; I confirmed this online after checkin the night before.
From what I'm seeing, Hyatt's doing fine right now. Their hotels are looking full even with the new loyalty program. I don't expect any material program changes.
Apr 29, 2017, 6:17 am
#19
Join Date: Aug 2011
Location: USA
Programs: Hyatt Globalist
Posts: 201
Funny you should say that. I did the exact same thing.
Apr 29, 2017, 12:42 pm
#20
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.3MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 4,392
I too received an email/call after putting on my survey the ZERO benefits I received at a HP: worst room in the house, no mention of water, not even thanks for coming. I strongly suggested WoH needs to add tangible benefits for GLOBs to HP/HH stays, and to ensure properties implement them consistently.
Apr 29, 2017, 2:54 pm
#21
Join Date: Aug 2012
Posts: 6,752
I have three main issues.
1. Get rid of the stupid name. Absolutely cringe when the hotels welcome me as a Globalist. I'm sure they find it as equally lame & stupid as I do. I'll never use the term and still use Diamond, though CSRs always correct me.
2. If best room or suite upgrade is a benefit, then please ensure the properties comply. I find it cheap & cheesy to have to prod and negotiate a stated benefit. I'm not in flea a market here, but checking into my hotel.
3. In the US, enough with the honor bar. Take a script from int'l Hyatts and make the adult drinks complimentary.
That's about it. But, if I can have one thing? Don't place your guests in a position to have to haggle for a benefit when checking it. It's cheap, crass and leaves a bad taste during the entire stay.
1. Get rid of the stupid name. Absolutely cringe when the hotels welcome me as a Globalist. I'm sure they find it as equally lame & stupid as I do. I'll never use the term and still use Diamond, though CSRs always correct me.
2. If best room or suite upgrade is a benefit, then please ensure the properties comply. I find it cheap & cheesy to have to prod and negotiate a stated benefit. I'm not in flea a market here, but checking into my hotel.
3. In the US, enough with the honor bar. Take a script from int'l Hyatts and make the adult drinks complimentary.
That's about it. But, if I can have one thing? Don't place your guests in a position to have to haggle for a benefit when checking it. It's cheap, crass and leaves a bad taste during the entire stay.
Apr 30, 2017, 6:22 am
#23
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
For some reason Hyatt isn't even sending me the surveys after my recent stays, it's like they know they are going to get an earful.
If I do get one my first complaint is going to be that with the WOH rollout I watched Hyatt staff go from being efficient and accommodating (under Gold Passport) to being extremely talky (in some hotels since WOH there's been lots of chatty attempts to "connect" from desk staff) but without firepower to accommodate the guest with even the tiniest tokens of appreciation. For example at the HP Flushing the staff member was very welcoming but could only offer some teabags as an amenity, and teabags are already included in the room. At Hyatt Mexico City the manager talked my ear off for 15 minutes but there was zero in the way of actual Globalist upgrade. Then in other Hyatts I've had downright surly staff who have refused amenities that are actually included in Globalist status (such as resort fee waiving on award stays). So I've basically had staff tell me rudely that I can't have things that are part of the Globalist package. I've started to wonder if Hyatt instructed staff to be extra rude/withholding to Globalists in an attempt to discourage them from using the hotels, as a cost-saving measure?
Needless to say I've happily moved many stays to SPG.
If I do get one my first complaint is going to be that with the WOH rollout I watched Hyatt staff go from being efficient and accommodating (under Gold Passport) to being extremely talky (in some hotels since WOH there's been lots of chatty attempts to "connect" from desk staff) but without firepower to accommodate the guest with even the tiniest tokens of appreciation. For example at the HP Flushing the staff member was very welcoming but could only offer some teabags as an amenity, and teabags are already included in the room. At Hyatt Mexico City the manager talked my ear off for 15 minutes but there was zero in the way of actual Globalist upgrade. Then in other Hyatts I've had downright surly staff who have refused amenities that are actually included in Globalist status (such as resort fee waiving on award stays). So I've basically had staff tell me rudely that I can't have things that are part of the Globalist package. I've started to wonder if Hyatt instructed staff to be extra rude/withholding to Globalists in an attempt to discourage them from using the hotels, as a cost-saving measure?
Needless to say I've happily moved many stays to SPG.
Please report this. It sounds like the hotel is incorrectly or fraudulently grabbing lots of money by charging resort fees to all Glob guests.
Apr 30, 2017, 11:05 am
#24
Join Date: Feb 2017
Programs: LT Marriott Titanium, Hyatt Globalist, Hilton Diamond, IHG Plat, Hertz Prez Circle, United Platinum
Posts: 767
Sure. Where have you found hotels to be somewhat empty? Perhaps it would be a good place to vacation. I know that Egyptian hotels have occupancy issues, but other than that, I'm at a loss to think of elsewhere in the world, although I'm sure that there are other locations.
Apr 30, 2017, 1:06 pm
#25
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
I received an e-mail from Member Engagement staff inviting further feedback after making positive survey comments about benefits on a recent award stay. I was specifically invited to comment on three subjects: (1) replacement of the welcome amenity with other benefits, (2) new qualification standards, and (3) WoH branding and marketing.
Wish they had done this before making changes.
Wish they had done this before making changes.
Apr 30, 2017, 1:23 pm
#26
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,516
I've been booking some rooms on C+P. I've noticed that the hotels are pretty darned full.
The other morning, I picked up my paper outside my room at HR LAX. It was 6AM and I was on the 11th floor, where I'd expect quite a few Globs. I looked at the entire floor and I didn't a single other newspaper. Mind you, the hotel was sold out that night. Sold out; I confirmed this online after checkin the night before.
From what I'm seeing, Hyatt's doing fine right now. Their hotels are looking full even with the new loyalty program. I don't expect any material program changes.
The other morning, I picked up my paper outside my room at HR LAX. It was 6AM and I was on the 11th floor, where I'd expect quite a few Globs. I looked at the entire floor and I didn't a single other newspaper. Mind you, the hotel was sold out that night. Sold out; I confirmed this online after checkin the night before.
From what I'm seeing, Hyatt's doing fine right now. Their hotels are looking full even with the new loyalty program. I don't expect any material program changes.
Apr 30, 2017, 1:48 pm
#27
Join Date: Aug 2011
Location: USA
Programs: Hyatt Globalist
Posts: 201
I received an e-mail from Member Engagement staff inviting further feedback after making positive survey comments about benefits on a recent award stay. I was specifically invited to comment on three subjects: (1) replacement of the welcome amenity with other benefits, (2) new qualification standards, and (3) WoH branding and marketing.
Wish they had done this before making changes.
Wish they had done this before making changes.
Apr 30, 2017, 6:36 pm
#28
Join Date: Mar 2015
Location: CLE -> BNA
Programs: IHG Spire Ambassador, Hyatt Explorist, Hilton Gold, Bonvoy Titanium, UA Silver, RR A-List
Posts: 312
Here's an email I received; thoughtful replies will be combined into mine to them:
"Good Afternoon Mr. <<kerrigjl>>,
Thank you for getting back to us, I will be available Monday, Wednesday, Thursday and Friday between the hours of 1:00pm-9:00pm (Central Time Zone) so if there is a convenient time, I would be more than happy to contact you via phone. If it is more convenient, you may also certainly respond to this email and I will make sure that it is copied and forward to our World of Hyatt management!
Your response doesn’t have to be too official or in any particular format, we’re just curious how our Globalists feel about the following aspects of World of Hyatt:
-Your preferences pertaining to the removed welcome amenity bonus weighed against the instatement of the category 1-7 free night awards, the ability to use suite upgrades on free nights, along with complimentary resort fees and parking at participating locations.
-Along with the new Nights/ Base points requirement of your status.
-The names, feel, esthetic of the new program
-Any additional thoughts or experiences you’ve had thus far.
Any response will be copied to our management for review so we very much appreciate your participation!
If you have any questions, please feel free to contact me at any time!
Best Regards,
<<representative>>"
"Good Afternoon Mr. <<kerrigjl>>,
Thank you for getting back to us, I will be available Monday, Wednesday, Thursday and Friday between the hours of 1:00pm-9:00pm (Central Time Zone) so if there is a convenient time, I would be more than happy to contact you via phone. If it is more convenient, you may also certainly respond to this email and I will make sure that it is copied and forward to our World of Hyatt management!
Your response doesn’t have to be too official or in any particular format, we’re just curious how our Globalists feel about the following aspects of World of Hyatt:
-Your preferences pertaining to the removed welcome amenity bonus weighed against the instatement of the category 1-7 free night awards, the ability to use suite upgrades on free nights, along with complimentary resort fees and parking at participating locations.
-Along with the new Nights/ Base points requirement of your status.
-The names, feel, esthetic of the new program
-Any additional thoughts or experiences you’ve had thus far.
Any response will be copied to our management for review so we very much appreciate your participation!
If you have any questions, please feel free to contact me at any time!
Best Regards,
<<representative>>"
May 1, 2017, 5:27 pm
#29
Join Date: Feb 2017
Programs: LT Marriott Titanium, Hyatt Globalist, Hilton Diamond, IHG Plat, Hertz Prez Circle, United Platinum
Posts: 767
I thought it was there (perhaps it used to be - or it could be another hotel chain that I have status with), but I searched and can't find any newspaper preferences. I've been asked at the front desk on several checkins.
