How to handle getting the wrong bed type
Apr 2, 2017 | 3:38 am
#16
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,663
Parlour Room is an American thing, it seems, where rather than being a true suite with separate living and bedroom they simply connect two standard rooms. Sometimes one is designed as a living room and the bedroom is a standard hotel room (HR Sarasota) other times it is literally two indentical standard rooms (HR Waikiki).
The OP appears to state it is the former, however they have brought in a roll away.
In no way is this acceptable - It's not what you reserved and it's definitely not an upgrade.
As others have stated duty managers rotate shifts over a 24 hour period. There will definitely be one to complain to.
If I was in your situation I would go to a different hotel, perform a cc chargeback and email Hyatt Consumer Affairs.
The OP appears to state it is the former, however they have brought in a roll away.
In no way is this acceptable - It's not what you reserved and it's definitely not an upgrade.
As others have stated duty managers rotate shifts over a 24 hour period. There will definitely be one to complain to.
If I was in your situation I would go to a different hotel, perform a cc chargeback and email Hyatt Consumer Affairs.
Apr 3, 2017 | 7:23 pm
#18
Join Date: Jun 2006
Location: SIN, BOS
Programs: Atmos Plat (75k/OWE), Accor Plat
Posts: 1,117
They didn't have the room you booked available, or even, any acceptable room at all. Plus, no assistance in rebooking? This is worse than being walked; you're being turned away despite have a reservation.