FlyerTalk Forums - View Single Post - How to handle getting the wrong bed type
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Old Apr 2, 2017 | 3:38 am
  #16  
m0hamed
All eyes on you!
15 Years on Site
 
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,663
Parlour Room is an American thing, it seems, where rather than being a true suite with separate living and bedroom they simply connect two standard rooms. Sometimes one is designed as a living room and the bedroom is a standard hotel room (HR Sarasota) other times it is literally two indentical standard rooms (HR Waikiki).

The OP appears to state it is the former, however they have brought in a roll away.

In no way is this acceptable - It's not what you reserved and it's definitely not an upgrade.

As others have stated duty managers rotate shifts over a 24 hour period. There will definitely be one to complain to.

If I was in your situation I would go to a different hotel, perform a cc chargeback and email Hyatt Consumer Affairs.
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