Mistake Award Availability?
Dec 9, 2016, 9:05 pm
#1
Original Poster
Join Date: Mar 2015
Location: SLC
Programs: AA EXP, Marriott Titanium + LT Gold
Posts: 198
Mistake Award Availability?
I currently have a Chase annual award available which only allow up to cat 4 award. While looking for hotels in NYC for an upcoming trip, its showing me promotional award availability on all the top hotels in cat 6 and 7. Apparently when I click on it, it seems to be bookable. Shouldn't this be a mistake? If my award certificate is only good for cat 4, why is it showing cat 7 availability?
Dec 10, 2016, 10:39 am
#4
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,062
Comes up all of the time. You will either not complete the booking properly, or it will complete and you will be charged rack rate upon arrival at the hotel.
Dec 10, 2016, 11:20 am
#5
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,570
Hyatt really needs to fix this. It's not like it's a secret. I bet they get a bunch of calls when the reservation won't book.