Turned Diamond last week, but new reservation email confirmation still shows Platinum
Dec 3, 2016, 2:29 am
#1
Original Poster
Join Date: Jul 2011
Location: Asia Pac
Programs: AA UA DL AS CXDM JL NH Hilton Hyatt Marriott SPG IHG
Posts: 545
Turned Diamond last week, but new reservation email confirmation still shows Platinum
Hi,
Sorry if this has been addressed before, but I don't know which key word to use to find the answer.
I just made Diamond on last week. And I tried to make a few online reservations this week. However, though my account information clearly says Diamond, the email confirmation I get still shows my member tier as Platinum.
How long would it take for the reservation system to reflect my most current status? Or should I call in to request an update? Thank you very much!
Sorry if this has been addressed before, but I don't know which key word to use to find the answer.
I just made Diamond on last week. And I tried to make a few online reservations this week. However, though my account information clearly says Diamond, the email confirmation I get still shows my member tier as Platinum.
How long would it take for the reservation system to reflect my most current status? Or should I call in to request an update? Thank you very much!
Dec 3, 2016, 10:57 am
#3
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,647
With Hyatt IT, I would never assume that the property has the right info.
No specific experience with this issue, but I would follow up (take your pick: property, Diamond line, twitter, GP Concierge) to make sure status was properly reflected in the reservation.
No specific experience with this issue, but I would follow up (take your pick: property, Diamond line, twitter, GP Concierge) to make sure status was properly reflected in the reservation.
Dec 3, 2016, 11:13 pm
#5
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,579