Park Hyatt Kyoto REVIEW - MASTER THREAD
Dec 5, 2019, 5:33 pm
#421
Join Date: Dec 2017
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"they also handed me a bottle of Evian and asked me to put in the mini-bar. "
this anecdote is less a teething issue and more an issue hiring someone who is clearly not qualified to work in a luxury hotel.
Dec 5, 2019, 5:41 pm
#422
Join Date: Aug 2012
Posts: 6,752
Dec 5, 2019, 5:51 pm
#423
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
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Dec 5, 2019, 6:19 pm
#424
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Join Date: Jul 2011
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Come to think of it, the staff at Hyatt Place Tokyo Bay was actually quite nice, so I can't imagine the Evian Incident happening there.
Dec 5, 2019, 7:05 pm
#425
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
It was definitely poor judgement of her to try to combine delivery of the bath salts, which were nicely placed on a wooden tray, with restocking of a single small bottle of Evian in the minibar. She may have thought that she could come in an place both herself, but I was answering the door with the sole intention of taking delivery of the bath salts and when I did not invite her in I guess she decided she could ask me to put it in the minibar. When she handed it to me I asked her if this is complimentary, assuming it was not, and she said no, it is chargeable. I brushed it off as minor incompetence.
I was a lot more upset with the doorman who told us to have a seat in the lobby and that somebody would be with us shortly and then did not tell any of the front desk staff that we were waiting to check-in.
We have another 2-night reservation in late March and then again next Nov.
I was a lot more upset with the doorman who told us to have a seat in the lobby and that somebody would be with us shortly and then did not tell any of the front desk staff that we were waiting to check-in.
We have another 2-night reservation in late March and then again next Nov.
Dec 5, 2019, 9:14 pm
#427
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
Did you stay somewhere else just before PH Kyoto? When we travelled and stayed at multiple properties I would typically only receive a survey from one property, usually the first we stayed at.
I completed the survey with a very brief version of what I posted here, but I doubt that I will receive any type of response. I've also posted a review on TA, where the reviews of PH Kyoto are definitely mixed.
Dec 5, 2019, 9:18 pm
#428
Join Date: Sep 2014
Location: TYO
Programs: Hyatt Globalist
Posts: 1,744
I did receive the survey yesterday, 2 days after checkout and the same day the stay posted.
Did you stay somewhere else just before PH Kyoto? When we travelled and stayed at multiple properties I would typically only receive a survey from one property, usually the first we stayed at.
I completed the survey with a very brief version of what I posted here, but I doubt that I will receive any type of response. I've also posted a review on TA, where the reviews of PH Kyoto are definitely mixed.
Did you stay somewhere else just before PH Kyoto? When we travelled and stayed at multiple properties I would typically only receive a survey from one property, usually the first we stayed at.
I completed the survey with a very brief version of what I posted here, but I doubt that I will receive any type of response. I've also posted a review on TA, where the reviews of PH Kyoto are definitely mixed.
Dec 5, 2019, 11:20 pm
#429
Join Date: Jul 1999
Programs: QF WP, AA EXP
Posts: 3,520
The bath amenities are one area where I think the PH Kyoto falls short vs PH Tokyo and PH Vendome. Just generic made-in-Malaysia Le Labo. I understand they also have a special Japanese brand in the suites. With all the emphasis on Japanese styling, I would think they should have Japan-made signature bath amenities in all the rooms.
Dec 6, 2019, 12:06 am
#431
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
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I think the American Le Labos (eg PH NY) are great but PHs in Asia Pacific use ones made in a generic Malaysian factory. Different feel and scent to them.
Dec 6, 2019, 1:56 am
#433
Join Date: Dec 2017
Location: SFO/YYZ
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Posts: 2,469
Dec 6, 2019, 5:51 am
#435
Join Date: Aug 2012
Posts: 6,752
You've probably forgotten more about toiletries than I'll ever know! At least it's not the supersized dispenser contraption thing, but I'll probably bring some of the stuff from either the PH or HR Tokyo before my stay. Now that we're going to common wash theme, going to start asking housekeeping for extras nightly.