Diamond bed type guarantee?
Aug 18, 2016 | 9:53 pm
#1
Original Poster
Join Date: Dec 2014
Location: RNO
Posts: 89
Diamond bed type guarantee?
Just returned from a one night stay at the centric Santa Barbara. We reserved a two queen room but received a king and a rollaway with no comment. I called from the room and asked for them to confirm I would be receiving the points for the diamond bed guarantee. They sounded clueless and called me back a few mins later saying they'd call gold passport to deposit the points.
How many points are we entitled to for the centric brand? I didn't see it listed in the t&cs.
How many points are we entitled to for the centric brand? I didn't see it listed in the t&cs.
Aug 18, 2016 | 10:06 pm
#2
Join Date: Feb 2004
Posts: 1,981
Just returned from a one night stay at the centric Santa Barbara. We reserved a two queen room but received a king and a rollaway with no comment. I called from the room and asked for them to confirm I would be receiving the points for the diamond bed guarantee. They sounded clueless and called me back a few mins later saying they'd call gold passport to deposit the points.
How many points are we entitled to for the centric brand? I didn't see it listed in the t&cs.
How many points are we entitled to for the centric brand? I didn't see it listed in the t&cs.
Aug 19, 2016 | 3:19 am
#6
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: SEIBU PRINCE CLUB Platinum, Marriott Platinum
Posts: 21,780
http://www.flyertalk.com/forum/hyatt...rt-update.html
Reach out to Jeff Zidell, and rest assured that he'll get it right.
Reach out to Jeff Zidell, and rest assured that he'll get it right.
Aug 19, 2016 | 7:44 am
#7
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,202
Just returned from a one night stay at the centric Santa Barbara. We reserved a two queen room but received a king and a rollaway with no comment. I called from the room and asked for them to confirm I would be receiving the points for the diamond bed guarantee. They sounded clueless and called me back a few mins later saying they'd call gold passport to deposit the points.
How many points are we entitled to for the centric brand? I didn't see it listed in the t&cs.
How many points are we entitled to for the centric brand? I didn't see it listed in the t&cs.
Aug 19, 2016 | 8:17 am
#8
Original Poster
Join Date: Dec 2014
Location: RNO
Posts: 89
We paid for the stay in points so perhaps that's why we got what we got..
Thanks for your input guys, I will reach out to the contact above.
Aug 19, 2016 | 12:05 pm
#9
Original Poster
Join Date: Dec 2014
Location: RNO
Posts: 89
Well, nothing. I just got my diamond amenity points but they didn't post the 500 points we "won" in the check in raffle they offered us, nor did we receive any points for the bedding issue.
Aug 22, 2016 | 12:27 pm
#10
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,386
Question - were you given a Diamond "upgraded" room? Maybe they though you would prefer a "view" room with king bed and rollaway than a standard 2 queen. I'm not saying it right but just curious.