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Hyatt Centric Waikiki REVIEW - MASTER THREAD

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Hyatt Centric Waikiki REVIEW - MASTER THREAD

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Old Jul 29, 2021, 3:29 pm
  #181  
 
Join Date: Sep 2003
Location: MSP
Programs: DL PlatMM, BA and Alaska Emerald, HHonors DIA, Accor, Marriott Titanium, IHG Plat Amb, UA Silver, AA
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Just finished a 4-night stay using the "Study Aboard" rate--- I thought it was a spelling mistake but then one surfing lesson ("aboard") is included. Quite good value, since those lessons cost around $75+ tax, and the resort fee and parking (Total around $75-100 per day, I guess?) are all waived. Total including tax was $1168 for 4 nights.
Huge negative is that the restaurant is still closed, with no sign of any changes in that soon. So you're on your own for breakfast. Bar closed too. Parking ramp is tight, especially since we were given a huge Jeep at Alamo, an "upgrade" that we really didn't need/want.
Positives outweighed the negatives for us, though: surprisingly new feeling hotel, excellent maintenance and clean, housekeeping offered daily (!) if asked for; calls to front desk answered within 5-15 seconds, as opposed to most other recent hotel stays we've had with completely shambolic service. Beach chairs, umbrellas, and towels easy to get from the bell desk at the front door. Cute refillable Hyatt Centric Waikiki water bottle as a gift for guests.
Just a feeling that they've got their s*** together here, it's not a disorganized mess that most other hotels seem to be.
Totally recommend.
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Old Jul 29, 2021, 4:28 pm
  #182  
 
Join Date: Oct 2017
Posts: 138
Does anyone know how deep the pool there is? I heard it's very shallow. My 2 year old likes to swim so wondering if he can actually swim there. Or would they arrange for access to a real pool with another hotel nearby?
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Old Jul 29, 2021, 5:58 pm
  #183  
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Join Date: Jun 2015
Location: Argentina
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Posts: 183
Also finished a 4 night stay a few nights ago. Completely agree, only negative point is restaurant/breakfast situation. Staff was 5 stars, from bell boys to reception and the always smiling housekeeping ladies . Aloha!

Originally Posted by kyushuman
Just finished a 4-night stay using the "Study Aboard" rate--- I thought it was a spelling mistake but then one surfing lesson ("aboard") is included. Quite good value, since those lessons cost around $75+ tax, and the resort fee and parking (Total around $75-100 per day, I guess?) are all waived. Total including tax was $1168 for 4 nights.
Huge negative is that the restaurant is still closed, with no sign of any changes in that soon. So you're on your own for breakfast. Bar closed too. Parking ramp is tight, especially since we were given a huge Jeep at Alamo, an "upgrade" that we really didn't need/want.
Positives outweighed the negatives for us, though: surprisingly new feeling hotel, excellent maintenance and clean, housekeeping offered daily (!) if asked for; calls to front desk answered within 5-15 seconds, as opposed to most other recent hotel stays we've had with completely shambolic service. Beach chairs, umbrellas, and towels easy to get from the bell desk at the front door. Cute refillable Hyatt Centric Waikiki water bottle as a gift for guests.
Just a feeling that they've got their s*** together here, it's not a disorganized mess that most other hotels seem to be.
Totally recommend.
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Old Jul 29, 2021, 8:07 pm
  #184  
 
Join Date: Feb 2020
Location: Northern New Mexico
Posts: 1,751
Originally Posted by pointsifu
Does anyone know how deep the pool there is? I heard it's very shallow. My 2 year old likes to swim so wondering if he can actually swim there. Or would they arrange for access to a real pool with another hotel nearby?
Very shallow, I think somewhere around 18 deep. Basically there to dip your feet and not much more aside from the hot tub area thats a bit deeper. However, there are some nice sheltered ocean waters a few blocks away for something a bit deeper but still calm.
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Old Jul 29, 2021, 8:32 pm
  #185  
 
Join Date: Dec 2018
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Originally Posted by kyushuman
Huge negative is that the restaurant is still closed, with no sign of any changes in that soon. So you're on your own for breakfast. Bar closed too
Jeez, I'm surprised at that. They're leaving a lot of money on the table there, the pool/outdoor area is perfect for a buzzy bar to sell cocktails.

Originally Posted by pointsifu
Does anyone know how deep the pool there is? I heard it's very shallow. My 2 year old likes to swim so wondering if he can actually swim there. Or would they arrange for access to a real pool with another hotel nearby?
Wouldn't recommend it as a pool for kids tbh, as I noted above its more of a Cosmo LV rooftop pool vibe, not built for paddling or swimming lengths.
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Old Jul 29, 2021, 11:04 pm
  #186  
 
Join Date: Mar 2014
Location: SJC/BUR
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Are they even "allowed" by corporate to not serve F&B at this point?
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Old Jul 30, 2021, 6:49 pm
  #187  
 
Join Date: Sep 2003
Location: MSP
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Originally Posted by ChurnieEls
Jeez, I'm surprised at that. They're leaving a lot of money on the table there, the pool/outdoor area is perfect for a buzzy bar to sell cocktails.



Wouldn't recommend it as a pool for kids tbh, as I noted above its more of a Cosmo LV rooftop pool vibe, not built for paddling or swimming lengths.
Interestingly, a front desk person said when I asked whether they were having staffing issues with opening F&B, She replied that they weren't opening it "because we've rented it out as a Work From Hotel" space (?) which I am not sure is accurate, but anyway whatever the reason-- it's really weird, how excellent everything else is, (housekeeping, bell desk, and front desk) that there seems to be no intention of offering any food or drink service at a $200-300 per night, 4* hotel anytime soon.
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Old Aug 11, 2021, 9:08 am
  #188  
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If anyone is curious what the hotel looks like, I made a short video from my stay last month. Restaurant still closed and being used as a Work from Hyatt space.
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Old Aug 11, 2021, 11:25 am
  #189  
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Originally Posted by kyushuman
it's really weird, how excellent everything else is, (housekeeping, bell desk, and front desk) that there seems to be no intention of offering any food or drink service at a $200-300 per night, 4* hotel anytime soon.
Probably because the revenue wouldn't cover the costs, and they're having no problem filling the rooms while offering a sub-par product.
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Old Aug 11, 2021, 11:57 am
  #190  
 
Join Date: Mar 2007
Posts: 5,006
Originally Posted by TheTravelPlaybook
If anyone is curious what the hotel looks like, I made a short video from my stay last month. Restaurant still closed and being used as a Work from Hyatt space. https://www.youtube.com/watch?v=RXB8hKwvS5w
Great review.

Does anyone know if you can use Suite awards at this property? I booked the HR but after seeing your posts I'll be moving here.
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Old Aug 11, 2021, 4:03 pm
  #191  
 
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,649
Originally Posted by olouie
Great review.

Does anyone know if you can use Suite awards at this property? I booked the HR but after seeing your posts I'll be moving here.
Yes it is possible to apply TSUs (I assume that's what you're asking about).
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Old Aug 11, 2021, 5:16 pm
  #192  
 
Join Date: Mar 2007
Posts: 5,006
Originally Posted by dkc192
Yes it is possible to apply TSUs (I assume that's what you're asking about).
Yep. Thanks - just called and applied. Was booked at the HR, but given the service issues and slow wifi I moved my reservation and upgrade to the suite for the extra workspace. Too bad no lanai.
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Old Aug 12, 2021, 7:13 am
  #193  
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That's exactly why we moved to the HC from the HR- slow wifi. Wifi works amazingly at the HC.
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Old Aug 18, 2021, 3:46 pm
  #194  
 
Join Date: Sep 2003
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I think most upgrades here are to the "City View Suite" or "mountain view suite". That's what we had, and were on the 10th floor, not near the top but still very quiet. Some Waikiki hotels have older windows and are noisy. Our 4 nights there were good. Nice to be able to secure the TSU ahead of time, since as a Marriott Bonvoy Titanium it's almost impossible with them!
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Old Oct 7, 2021, 2:00 pm
  #195  
 
Join Date: Nov 2016
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Does the HC have "restrictions" for award availability (maybe just for some periods)? E.g. Min booking, 5 nights.
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