Goldpassport.com (as well as new WorldOfHyatt) New Issues and Website Problems Thread
Jul 1, 2016, 3:04 am
#31
Join Date: Sep 2007
Location: Niwot, CO
Programs: AA XP, BA G, AS 100K, Hyatt G
Posts: 146
6-night stay posted only 1 night
my last 6-night stay at check-out 2 days ago posted only 1 night/1stay. has anyone seen similar issue? is this a bug with the new web site? Thanks,
Jul 1, 2016, 5:20 am
#32
Join Date: Jun 2016
Posts: 51
I can log into the website, but when trying to search dates in Seattle for March 2017, nothing happens. Clicking on "Find Hotels" doesn't do anything, it doesn't even attempt a search. Anyone else having this issue?
Jul 1, 2016, 8:13 am
#33
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,577
I had issues that some things did not work, until I found out, that pop-ups got blocked. this on my work PC and private PC. in Chrome. This is only since the website is up. Maybe check out that?
Jul 1, 2016, 8:17 am
#34
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
One of my reservations shows the cancellation policy "Non Refundable/Full Prepayment/No Changes". This is not correct, as I never book non-refundable rates. My corporate rate is normally the same rate as a non-refundable one, but is refundable.
another bug?
I see the hotel is totally full now..
another bug?
I see the hotel is totally full now..
I often make reservations well in advance at HR Kyoto when the cancellation policy is 24 hours, but closer in they change their cancel policy to 7 days, and that is what shows up under "My Reservations". The terms at time of booking, as indicated on the confirmation email are what apply.
So probably as Indian Wells filled up, they began to only accept non-refundable/non-cancellable res and that it what is now showing up on your res on Hyatt.com
Jul 1, 2016, 8:40 am
#35
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Jul 1, 2016, 12:43 pm
#38
Join Date: Jun 2009
Programs: AA EXP CONKEY, HYATT GLOB, SPG PLAT
Posts: 102
Problems.
- None of my reservations are able to be modified on cancelled. Clicking on the associated button does nothing.
- I can't search for availability or rates thru the search tool. Nothing happens there.
Doesn't work on Chrome, or Safari.
(again, Hyatt shows that they have the worst IT dept ever)
- None of my reservations are able to be modified on cancelled. Clicking on the associated button does nothing.
- I can't search for availability or rates thru the search tool. Nothing happens there.
Doesn't work on Chrome, or Safari.
(again, Hyatt shows that they have the worst IT dept ever)
Jul 1, 2016, 8:15 pm
#39
Join Date: Jun 2016
Posts: 51
Thanks for the suggestion - I've tried enabling pop-ups but still nothing happens, so it appears to be a problem with the search tool itself? I've tried Safari and Chrome.
Jul 1, 2016, 8:50 pm
#40
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
There seems to be no way to download or even view the bill from a past stay in Chrome. It does seem to work in Firefox or IE.
Previous awards are listed on the history screen, even if that award was later cancelled (and never actually redeemed).
Previous awards are listed on the history screen, even if that award was later cancelled (and never actually redeemed).
Jul 1, 2016, 11:42 pm
#41
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
"Easier to Use Than Ever Before"
Just got an email from GP entitled:
"We've Redesigned Our Website - It's Easier to Use Than Ever Before"
Hmmm... for some reason I only got the Beta version
Still no reservations showing
"We've Redesigned Our Website - It's Easier to Use Than Ever Before"
Hmmm... for some reason I only got the Beta version
Still no reservations showing
Jul 2, 2016, 12:22 am
#42
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,435
You have to admit, it's a lot easier to not wave to wade through a bunch of reservations!
Jul 3, 2016, 9:38 am
#44
Join Date: Aug 2014
Programs: AA Executive Platinum, Hyatt Diamond, Hilton Diamond
Posts: 47
The IT director must be the dimwitted second cousin of the Pritzker's.
Jul 3, 2016, 10:21 am
#45
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
My reservations are there, but the rates are wrong on half of them.
They need to fix that and the removal of the ability to pull up bills from past stays.
They need to fix that and the removal of the ability to pull up bills from past stays.